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September 2024 by Carrie Clark
Christopher Chevrolet is always great to do business with. Riley was very knowledgeable and I didn't feel pressured into buying. Shawn was great with the finance part. Definitely recommend taking the drive to see them. Everyone is always friendly!
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September 2024 by jhoe anthony alfon
for our 2020 Chevy Traverse Premier AWD,
service dept forgot the reason why i had an appointment with them.
1. as scheduled service maintenance (oil, filter changes, etc) along with the tire replacement.
2. tires for replacement.
-bought 4 Michelin CrossClimate2 (and they didn't 'Price Match' what I saw at Tire Rack)
And, I have shown them this comparison a week ago. They promised they can do the match!
ChrisChevy: $284+/tire
TireRack: $267.99/tire
x 4 = $1,071.96 (-$80.00 Rebate) = $991.96
I should have saved ~$150
3. they just replaced the tires without cleaning/washing after replacement. ( to make it more pleasant looking)
4. And, Again, Still they can not do the free Car Wash every time, after any service made!
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September 2024 by Lonnie Granger
Truck has been there over 3 weeks to get get fixed they have put parts on without reaching out to contact me about anything and absolutely not a phone call has been made or ret returned. Will no longer do any business there at all
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August 2024 by Tasha Miller
I recently bought a 2021 rav4 from Joe at the dealership. He was top notch to work with. Called Friday and within hours purchased the vehicle. He made arrangements to meet half way to deliver my car. Would recommend Joe and the dealership to anyone looking for a new vehicle
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August 2024 by Carl Thatcher
Great service department - highly recommended.
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August 2024 by Kelly Bolton
This was the second attempt to get 2 things done in a single day. (I tried without success to get spray-in bedliner and running boards installed both on July 2. Only the running boards got done.) July 16 was schedule BY THE DEALERSHIP (I did NOT select the date) to get the spray-in bedliner done AND install the accessory panel. Apparently someone at the dealership forgot to schedule a driver to take my truck to the bedliner place. Oh, and the dealership was apparently told by the bedliner place that the 16th was "overbooked" and my truck was a "fit in" that would be done when there was time. Had I been told this back on the 3rd, I never would have accepted that appointment date. I would have insisted on a date when we KNEW we could get BOTH jobs done.
Our trucks may be averaging 28mpg, but that's still about 6 gallons of diesel for these round-trips when the dealership requests that I drop off the truck and leave it with them for a full day. And then there's another 4 1/2 gallons for the wasted trip on July 2 when they drove my truck to the bedliner place only to find out it couldn't be done that day. Perhaps someone thinks diesel is free when bringing a vehicle for service? That's like thinking buttered popcorn and soda has no calories because it was consumed while watching a movie.
By the time a driver was found on the 16th and my truck was taken to the bedliner place, it was after 1pm. That meant my truck didn't get back to the dealership until after 4pm.
So...in the interest of "efficiency" the service folks never even started on the accessory panel. So that did not get done. I had dropped the truck off the night of the 15th, so they had from 8am until 1pm to work on the panel...in the 4-5 hours they had it available, nothing got done on that at all.
For the July 2 issue...my stepson had to follow me to Ti to drop off my truck AND bring me back to get it. So we collectively drove 165 miles. My truck was driven 126 miles round-trip to the bedliner place while accomplishing nothing except putting miles on it.
For the July 16 issue...we once again collectively drove 165 miles PLUS a repeat of the 126-mile round-trip to the bedliner place. My truck didn't get back to the dealership until nearly 4:30 on the 16th. I only found out it was back via a text exchange from Tom, the regional service manager - not from anyone at the dealership.
The real issue here is failure to communicate. It's always ME having to call to find out the status of "work" getting (or not getting) done. Nobody from the dealership has EVER initiated a call to tell me there's a delay, work won't be done, whatever. They were anxious to sell me the truck and made all sorts of follow-up calls to effect the sale. However, now that I've bought it, they don't seem to care whether they communicate about the status of "service" being accomplished...or not.
While I realize the amount of work a dealership's service department may experience, that still doesn't excuse them from failing to communicate with a customer when scheduled work isn't going to be completed.
My final conversation with Joe Orta, general manager, on the 17th when I picked up the truck was relative to the accessory panel installation. I told him, "If I decide to have it installed, I'll let you know." He said, "Oh, you'll get it done here. I'm sure of that." Pretty cocky comeback from the person who scheduled the bedliner work and knew it was a "fit-in" appointment rather than a guaranteed time AND who was responsible for scheduling the driver but never did AND never picked up a phone to give me an update.
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August 2024 by Gabrielle Clipfel
This review is late because I gave these guys the benefit of the doubt but now that a mechanic has actually looked at my brakes they lied to my face. I bought this car in September of last year. When test drove it, the brakes were vibrating going down 74. I told them this and the guy said that they were not making any money on this sale so they were not going to do the brakes. I responded well I believe that it’s your responsibility to ensure safety on a car that you are selling. Then they said ok they would do them. So when I picked up the car the vibration was gone. So I assumed all was ok. I know it’s been a long time since I bought the car but the mechanic said that nothing on this car has been touched at all in way over a year. The amount of corrosion that he found told him that they did not change the brakes in fact. They did whatever they did to get rid of the vibration for so I wouldn’t bother them for awhile. So just so you all know that they will lie to your face, just to get you out of their face. Terrible place. The sales guy Riley was great but the person that handles the rest of the paperwork is a balled face liar. I will find out his name as soon as I go thru all my paperwork.
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August 2024 by Sam Norton
I brought my car in July 2nd for a timing belt change. I knew what the issue was. I made it clear. My appointment was at 830 am. Due to my work schedule I dropped it off the night before. After not hearing from them at 2 pm about the estimate I requested I decided to call. I women I spoke to was rude and said the only thing I can tell you is the car is in process. She said she called out to the service men and the didn't answer. I drove by 1/2 an hour later to see my car sitting in the same place I dropped it off in. 3 pm or so I received a call from Dusti saying my car needed the belt but it wasn't in stock. They could have it in about 15 minutes and my car would be done soon. 345-4 pm I received a call again from Dusti saying it was to advance of a job to be done before closing. I would have to wait until Wed the 3rd to get my car. She asked if it was okay? I replied what choice do I have? My appointment was at 830 am why was my car not looked at until after 3 pm. I never received a call until after 2 saying my car was finished. I understand that it wasn't an easy job due to where the belt was but there was no need for it to take that long when I had an appointment that I scheduled 3 weeks before. I went without my car for 3 weeks waiting for that appointment. I am highly disappointed in the service there. It's not the first time I have been to Christopher Chevy in Ticonderoga and been disappointed.
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July 2024 by Vicki Vanderwarker
Everything was as expected. Excellent service, staff were knowledgable, good customer service.
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July 2024 by Cheyenne Hargett
Riley Thomas was an excellent salesman, he helped me with everything and made the process extremely easy! I didn't feel pressured into getting something I didn't want and he answered any questions I have, anything I need done on my car I will be going back to Christopher's.
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July 2024 by Cole Anauo
I had a great experience with the service department! Dusti is such a friendly person and made the whole experience so great! Fast and friendly service is all that we can ask for and Dusti gave this to us! 10/10 recommend going to Christopher’s for all your car needs!
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July 2024 by Katie Morris
I had a great experience! Dusteana found a coverage from GM for my car, was able to order the part, and get my car in and fixed super quick!! I couldn’t be happier with the service!
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July 2024 by Dusti Faith
Fast Service, Best people to communicate with! Absolutely Love everyone here!
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May 2024 by glenn fiore
Service & repairs was done in a timly matter. One item was and still is infuriating is: dealership telephone system sucks
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April 2024 by George Desotelle
What a great team effort put together by Riley, Francis and Shawn. Because of this effort I purchased a new 2020 Chevy Silverado 1500 pick up truck. Thank you so much for the courtesy and professionalism. You made the buying experience an extremely positive event.
