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November 2024 by joe mama
This place sucks. I walk in with my daughter to buy her a new phone case, and we stood there for 40 minutes before eventually giving up and walking out.
Edit: went in for a second try. All that time, just to get told they don't have one.
It would be nice if when you walk in they'd at least see what you want before just dismissing you, saying they'll be right with you. Because I could have avoided wasting a whole lot of time, if someone just told me from the get go that they don't have any.
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October 2024 by Brian Ivancie
Horrible customer service from the manager. Told me to "shop" somewhere else! Will never go back to that store again
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August 2024 by Susan LaSorsa
Charges were put on my bill after purchasing a new phone that I DID NOT authorize and was told I would not be getting my money back. Very frustrating and ridiculous
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June 2024 by Will Garry
The people in the store are great. I recommend this store for everyone. They will do whatever they can in store and provide guidance for anything they can't control. Awesome.
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June 2024 by Vanessa Tran
I had a dumb question about my phone bill but was in and out of the store right away. Hector remembered serving me and was incredibly helpful during all of my visits. Thanks for everything!
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June 2024 by William Hein
Service was immediate and the rep, Jeremy was great. My major issue is I ported a phone number to this existing plan in November 2023 and should have been paying $37.50 per month for the phone line but I discovered while visiting that I have been being charged $80 per month for the phone line. Where is my refund/credit? The store was unable to assist with that.
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May 2024 by Greg D
Customer Disservice
Had urgent matter regarding transaction at this store. We called and were put on hold for a solid 30 minutes after rep took no information. After calling back, another employee placed us on hold again for yet another 15 minutes. Still no resolution.
Not Recommended
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April 2024 by Michael Ricci
Hector Rivera did an awesome job of helping me upgrade my phone and plan this Saturday when I stopped in. He was polite and patient. He also had a vast knowledge of the products and services available to me as a customer. I will be staying with AT&T and working with Hector on my future purchases.
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April 2024 by Charles Cromer
Our experience was very satisfying employees were friendly and courteous.
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April 2024 by John McCarthy
Moe was OUTSTANDING !!! The on-site reps are ALWAYS very friendly professional and helpful!!!
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March 2024 by Destiny Gullo (destmiekiella)
Went in on Friday with a little PTSD from an experience I had at an authorized retailer last week. Sat with Hector and explained exactly what I needed out of my visit. He was great. Showed me all my options. Walked through all the plans available to me and didn’t try to force me into buying anything I didn’t want or need. He even pointed out a charge on my account I was unaware of. Great customer service.
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February 2024 by Joseph Byrne
Franklin Rowe provided outstanding service. I recently traveled back from Europe and he took the time and had the expertise to set my eSIM up. I would recommend him to any person seeking assistance for their cell phone issues.
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February 2024 by Joseph Andrews
I needed to know if I had international service and they helped me right away.
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February 2024 by Linda C
Very friendly and knowledgeable staff! Great service
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February 2024 by David Licht
It was VARY hard to get out of a our contract!
