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October 2023 by Lucas Grisanti
I had a wonderful experience here. I interacted with Angel and Brian and both were phenomenal. They spent 8 hours with me start to finish to pick out the perfect stone and setting for my fiancé. They answered all my questions, and overall I can’t think of a better experience. Also the best value you will find.
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October 2023 by Sarah Smith
I worked with Amanda and it was such a great experience. Was expecting to be pressured like most jewlers, that was not that case at all!Looked for a wedding band, she asked questions of what I wanted specifically and I wasn't sure. We looked at tons of rings and different styles. When I liked a ring that was a bit above our budget, she asked if lab grown was ok. We looked at a few different styles again. We found the one that not only I loved but my fiancée loved too! She was extremely personable and got to know us as a couple and spent the extra time with us! I am extremely happy with my wedding band and can't wait to wear it for forever!! I 100% recommend them! Such a great experience! I know where we'll be going if we want any new jewelery!!
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October 2023 by Ventenese Palmer
Thank you Debra for TWO amazing experiences at Brian Michaels jewelry. First the customer service was professional and friendly. Secondly the two photo necklace charms i purchased were reasonably priced. And lastly the best part of all was the creativity of the jeweler, being able to take 3 portraits 1 that was very old from the 70's and combined them in to 1 charm. It's looks apposolutly gorgeous ?. And the other they had creative freedom with they decided to come up with back to back photos on the charm. I cry when I look at them both. They are stunning pieces. I couldn't have imagined these being any better. Vee❤️
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September 2023 by Cheryl Swain
I took my wedding ring to Brian Michaels for repairs - prong repair and replacement of a lost diamond. They did a wonderful job repairing my 33 year old ring returning it to its original state at a very affordable price. I will definitely bring all of my future repairs to them. Brian has a very professional friendly staff.
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June 2023 by Gene Adinolfi
Brian Michael's has the highest quality diamonds in the area. They have a wide selection of jewelry to make every woman happy. The staff is top notch. I was taken care of by Jennifer who was ultra friendly and helpful. Even after taking care of my questions and needs she still conversed further. I highly recommend Brian Michael's for ALL your jewelry needs. Ask for Jennifer for friendly, top notch service.
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June 2023 by Sharon Zdarsky
I can’t even begin to explain my experience with this staff. I met with just about everyone and each nicer than the next. Very professional, very clean, and most of all extremely catering to all your needs to ensure you get and happy with exactly what you want. Amazing communication along the whole process and they recreated my original ring to perfection. Not only did we/I leave feeling confident with our purchase, we left knowing we had a jeweler we could trust and a couple new friends. Thank you to everyone who had a hand in making our experience superior and going above and beyond. Big shout out to my glitzy friend Deborah and the mastermind Eric.Sharon & Joe
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May 2023 by Alicia Kaufman
I went in with an interesting project and I wasn't sure that it was something that could be done. My mother gave me her engagement ring from my late father and said I should do something with it. I went into Brian Michael's wanting 3 rings to be made from it, two identical for myself and my sister, and one small one for my daughter for when she is older. A little piece of our history of each of us. They worked with me through the design process to the final result and I am so thrilled with how it turned out. I appreciated the personal touch and sincere care that went into this meaningful project. Specific shout out to designer Eric, and manufacturer Unique, and extra special shout out to Amanda Land who gave such a personal touch to working on the design so that it was exactly what I wanted, understanding the sentiment, and making it a wonderful experience.
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May 2023 by Dominic Cavaretta
Eric and Jen were awesome. They were extremely patient and helpful through the entire process. I went to Brian Michael’s for an engagement ring and I couldn’t be happier. The entire process from beginning to end was incredibly easy and stress free. The ring itself is exactly what my fiancé wanted and we both love it. I would recommend Brian Michael’s to anyone.
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May 2023 by J J
Such an awesome, amazing experience from the moment you walk through the door. How do I express my gratitude to Angel and Brian for making my dream and vision a reality. After 46 years of marriage I wanted an updated statement wedding ring. I love sparkle and wanted it on my finger. I wanted the entire ring encased in diamonds from every angle. The Ruby is my birthstone. Through drawings these rings were brought to life. They truly sparkle from every angle and I feel like the luckiest girl in the world.Angel is the absolute best. His patience, listening skills, and down to earth personality make you so comfortable. Angel made the entire process go so smoothly, he always returned my phone calls and pleasantly answered any questions I came upon.And then there’s Brian. With his keen eye to detail he tweaked the vision when I didn’t think it could get any better.They made sure it was ready when promised so I could wear it on a special family vacation.Thank you Angel. Thank you Brian.If you’re looking for your dream piece look no further, Brian Michael’s is where you want to go.
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May 2023 by Melisa Kellogg
My husband and I got our wedding bands here and had such a great experience that my husband went back to have them custom make my Mother’s Day gift. He has a custom necklace made with a diamond that he had from Afghanistan. It turned out amazing. I love it! Everyone we have worked with there has been great to work with.
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May 2023 by MIKE RUBEN
We worked with Jen who was absolutely amazing in every way. She took our ideas and made everything we wanted and made it happen. Her customer service and attention to detail is why we will be returning. The most important day of our lives is going to happen next month and we couldn't be happier with the rings we are going to wear forever. Thanks for everything Jen, all the best!!
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April 2023 by Raymond mawhinney
Went in with my wife to look at rings real quick to get an idea of what we wanted. We dealt with angel and as his name states he went above and beyond for us starting with just making us comfortable. We ended up going to just look and ended up with so much more and couldn't be happier with any of it. Would go and recommend anytime.
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April 2023 by Ivanna Vorobets
Worked with Patti and Candice to find our perfect wedding bands. They made the entire process very easy and patiently took care of us as we spent several hours looking at their selection. Will be back for any future needs!
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April 2023 by Nina Mawhinney
Originally came in to browse rings with my husband, but we ended up leaving with so much more. Wonderful experience from start to finish with Angel. He was very kind, patient, and made sure we were comfortable with our experience. Will definitely come back and recommend others to come here as well.
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March 2023 by Jared P.
Best jewelry store in Buffalo and I've been to a few. Went in to purchase a gold chain and was treated so well, my current jewelry was cleaned free of charge and the sales woman Amanda was AMAZING! She wasn't pushy, super real and down to earth, gave honest opinions, and helped me feel good about my choice even though it was more than I wanted to spend. (My choice, wasn't pressured) Lots of fantastic, high end products, prices are reasonable and service of off the charts. Would definitely recommend, and if you have any control, have Amanda help you.