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February 2024 by Tanisha P
Thank You to Andrew. Very informative and helpful with reccomendations. Very friendly staff as well.
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January 2024 by Kevin Walsh
Beware. They do not provide the free tire rotation for which they invoice customers.I brought my car in for a synthetic oil change and tire rotation. Prior to bringing it in, I marked my tires inside and outside. I went in , paid,looked at the invoice, which specified a tire rotation was performed and the tread depth of each tire was 9/32, which was expected as the tires have less than 5000 miles on them. (See photos).Upon picking up my car I noticed the outside markings were all wiped off, although still partially visible, and my tires weren't rotated. Went back in and the guy at the desk pulled out a hand written checklist and noted that the tread depth of of my front tires was actually 10/32 so the better tires were left on the front. Incidentally, he never mentioned that my tires were not rotated during the checkout process..Its generally recognized that the better tires should be on the back (how does a tire company not know this?) The guy also had no answer as to why my invoice specified a tread depth of 9/32 on each tire if intact the front were 10/32. The discrepancies in tread depth measurements makes me think they dont know how to do them, and wiping the markings off my tires and falsely specifying a tire rotation on the invoice seems indicative of a conscious effort to conceal the fact that the tires were not rotated. And now I'm left wondering if I actually got the synthetic oil I paid for...
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December 2023 by Kevin W.
Beware. They do not provide the free tire rotation for which they invoice customers. I brought my car in for a synthetic oil change and tire rotation. Prior to bringing it in, I marked my tires inside and outside. I went in , paid,looked at the invoice, which specified a tire rotation was performed and the tread depth of each tire was 9/32, which was expected as the tires have less than 5000 miles on them. (See photos).Upon picking up my car I noticed the outside markings were all wiped off, although still partially visible, and my tires weren't rotated. Went back in and the guy at the desk pulled out a hand written checklist and noted that the tread depth of of my front tires was actually 10/32 so the better tires were left on the front. Incidentally, he never mentioned that my tires were not rotated during the checkout process.. Its generally recognized that the better tires should be on the back (how does a tire company not know this?) The guy also had no answer as to why my invoice specified a tread depth of 9/32 on each tire if intact the front were 10/32. The discrepancies in tread depth measurements makes me think they dont know how to do them, and wiping the markings off my tires and falsely specifying a tire rotation on the invoice seems indicative of a conscious effort to conceal the fact that the tires were not rotated. And now I'm left wondering if I actually got the synthetic oil I paid for...
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November 2023 by Raymond Schultz
I use this Goodyear store pretty exclusively. All of the associates there are curious and do a great job of whatever service I having done. My 1 and only issue is that I usually have to wait with my vehicle and it takes way too long. That being said I'd rather have the quality work.
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November 2023 by Memphis Parker
Horrible customer service at the Niagara Falls Blvd location in Amherst. Called to speak to the manager and was told he was unavailable and he would call me back. Left my name and number, and no one ever called back. I called back after a few hours only to get hung up on when I asked for the manager. Called back again and was promptly placed on hold again. I sat on hold for 10 mins before I finally hung up. DO NOT BOTHER with this place. Take your business elsewhere.
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November 2023 by Brian Mroz
Four rims damaged when they installed new tires. Management was pretty much so "sorry to bad" Did not expect this from a Goodyear Service Center. Contacting Goodyear corporate hoping I get some help.
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October 2023 by Karen W
Andrew and his team were excellent in communication with me on my daughter’s car. I recommend this good year in Tonawanda especially if your child attends college in the Buffalo area.
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September 2023 by John Carlos Alvarez
Waited two hours just for an inspection when I had and appointment at 1 and came back with my car with the lights dangling out
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August 2023 by susan wade
The most reliable and honest auto service around. I have used them for years and have always been pleased.
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July 2023 by Devan W.
They gave my car back with 3 emergency lights on that weren't on before (check engine, ABS, VDC) then after reworking on it my entire car shakes now. Scam artists.
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May 2023 by Jo Marasco
Andrew Don and Rich are awesome at what they do. These gentlemen know what they’re doing and talking about. I will be bringing my vehicle to the shop from now on. It’s hard to find reliable mechanics like this. I have had my brakes done 4 times and they are the only shop that went out of their way to find my problem. It was worth the wait and the customer service was A1
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May 2023 by F K.
Dont waste your time booking here. I dropped off my car at 9:45am, signed paperwork to replace 4 tires ($1000) and was told it would be finished in 1hr. After not getting phone call, I returned from across the street at 11:30 to find they were only just driving my car into the garage. I asked for my vehicle back since they didn't start yet and kept my $1000. Don't waste your time and gas on this place.
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February 2023 by Ryan Jacob
Great service, staff in the office are always friendly
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December 2022 by Hariaczyi Family
Andrew and staff went out of their way to make this an experience that will keep me coming back. AMAZING customer service and super polite staff!
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November 2022 by David Carlson
I was visiting from out of town and had some brake work that needed to de done. The staff was able to fit me in on a tight schedule and prices were reasonable
