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December 2023 by Gary Nelson
Made an appt over 2 months ago and 45 mins before my appt they call to say they don't take my insurance. Why did they not check into this when I called and asked. Handle very poorly by front desk and they were not very friendly
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November 2023 by Tony Graziano
Does not take well care even in emergencies. Obviously don't care about people
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November 2023 by lee barnett
All this practice cares about is accumulating billable procedures. Went in for a cleaning . 10 mins in the are trying to get a whole medical screening and take X-rays . I had these when I was a new patient there. When I asked for just a cleaning they said they don’t do that.
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August 2022 by amjsz4ever
Takes 3 to 5 appointments to just get simple work done. Getting a call back is a miracle. Done with these offices.
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March 2022 by LM
Had an amalgam filling replaced by Dr. Donohue, and expected precautions to be taken so that I did not ingest any of the mercury-laden particles that were created from drilling/removal process, as a previous dentist had done. Absolutely no effort was made to prevent this, with mercury-laden particles mixed with water was allowed to accumulate in my throat, which I had no option but to swallow. Incompetent and arrogant technician made no effort to suction this poison out, but was more interested in discussing golfing and office party plans with dentist while performing this filling replacement. Dentist even joked "A little lead never hurt anyone!", apparently thinking he was being cute, while actually showing his unprofessional manner and uncaring attitude. Beware of this place and these people.
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February 2022 by Abby A.
I had a terrible experience here with Dr. Michael Donahue. I went in for a filling and left never wanting to go to the dentist again. I was injected incorrectly with novocaine, it was injected into a nerve bundle as he said. I instantly lost vision in my left eye and my heart rate spiked and I could not breathe, due to the epinephrine in the injection. I was okay and back to normal after about 10 minutes. I already did not like going to the dentist before and now I do not ever want to go back. This has never happened to me before with other dentists and I have had many fillings with novocaine. It may have been a fluke, but I am not taking any chances of this happening again. I also was not followed up with after this experience. I did have a great experience with my hygienist though, she was very nice and caring. Unfortunately, I will be moving my dentist office elsewhere as this was a horrible and traumatic experience for me!
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October 2021 by Tabetha Dawn
Absolutely wonderful experience, and that’s hard to say about a dentist visit
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October 2021 by Joseph McGrath
It just doesn’t get any better.
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August 2021 by A V
I love Dr. Wylie and his staff. They are always so kind and professional. Dr. Wylie is so knowledgeable and he helped with my TMJ pain and CRPS when no one else was able to. This is my favorite dentist office that I have been to. Highly recommend them.
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October 2020 by Chris M.
Dr. Thomas Clemente dds extracted a tooth that was bothering me for weeks. I was so nervous but he was the nicest and most calming dentist I have ever had. He got the tooth out before I even knew it and I did not even feel the needle. He even called me and checked on me later to make sure I felt ok once the anesthesia wore off. The office staff was also so polite and friendly, they got me right in, when no one else could. I highly recommend this office!!
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August 2020 by Stacey Cordova
ABSOLUTELY BEST DENTIST!!!!!! Caring, gentle, helpful, CLEAN,.. EXCELLENT FRONT END STAFF!!! I can not emphasize enough how ABSOLUTELY amazing they all ARE!!!!!! I HIGHLY RECOMMEND!!!!!!!!!!!!!!!!!! ❤️
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December 2019 by Deanna Sacks
Initially very kind and professional. However, stated would reach out with a payment plan that would work for the issues i had along with making appointment. After looking further, I was overcharged and never contacted about my five broken teeth or one that needed removal for other issues. In excruciating pain I was told don't cry we will fix this. And never heard from them again. Three months later I reach out and am denied yet again service at this place. First my insurance wouldn't cover it all and now they don't take what I have even though they would absolutely get paid. I'd honestly suggest someplace with more honest caring staff. This place cares about your money not your mouth or your pain.
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December 2019 by Michael Shaw
Kayla is a terrific dental hygienist. She is personable, caring and professional. In addition, I also have been treated in the past by Rachel Ducey, DDS, for some cosmetic issues with excellent results. As a senior citizen who has had multiple dental hygienists and dentists over the years, I am extremely pleased with all the services provided by Western New York Dental and have recommended them to several other people including my brother-in-law who is now a WNY Dental patient. Mike Shaw
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August 2019 by Charles Savasta
Dr Wylie is one of the worst Doctor I have ever experienced! On 6/20/19 went in for a TMJ evaluation Not only was he rude to me and very unfriendly, he did some testing that has ruined my life! He did a bite adjustment to my jaw that has me grounded at home with severe headaches, jaw pain, neck and back pain, and stress, depression, and anxiety! Also taking me out of work, and numerous medical expenses reaching out to other Doctors, Dentists, and Emergency Room visits! He also told me I didn't have TMJ but recently been diagnosed with it from another TMJ specialist That Dentist told me that could have been the cause of my issues, and that was "old school" method, so beware of his practices if you see him for this disorder!
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July 2019 by Randy J
I had severe pain from what I thought was a tooth on a Friday. I called around, and WNY Dental-Tonawanda was able to squeeze me in-between other appointments (my normal dentist isn't open on Friday). They were wonderfully kind, made sure I got the care I needed. The tech and dentist were both professional, nice, and figured it was a sinus issue instead of a dental issue. I treated the sinus issue and, voila, my pain was gone! Thank you so much for getting me in with such short notice!
