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January 2024 by Brenda Maxfield
I was cashing a check for someone and it was fraud first Wendy advised me thank God as much as they haunted me I didn't give him a dollar of the money until I knew it was totally legit. She was so very polite and helpful. Then I met Patrick taking care of fraud what a wonderful human being also very helpful I am so grateful to them too now I have to leave KeyBank for a year and everybody in KeyBank the set a happy New Year and I said Happy New Year I'll be back in a year I can't wait to come back. Happy New Year KeyBank
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October 2023 by Kristine Dimas
I had a wonderful experience opening up my first account w Key Bank. The branch manager, Steve is fabulous and so is Patrick, the teller. 10 stars! This branch really puts the service in customer service! They get it!!! So happy, I found them!
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November 2022 by John
Quick ATM stop
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August 2022 by Jeanine Brumbaugh
Went in to deposit my paycheck as I do every so often and was told there would be a 5 day hold when i can go online and have it deposited the next day. Took my check back and going somewhere else possibly getting another bank. Just tired of the inconsistent service
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July 2022 by 8trackcp
Lobby is closed and only one teller working the drive through. Absolutely baffling.
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June 2022 by Kristin McLaughlin
Had to go in because of an issue with my account. Called first and spoke to Christina Ellsworth I couldn't give her the information she was asking because of a phone number problem and she was very accommodating and kind about it. She then asked if I could come in to fix the issue so I did. I sat with her and she fixed it promptly and was just so sweet the entire time. Everyone I spoke to inside the business was joyful and ready to assist. I highly recommended coming here.
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August 2021 by Chamidu Fernando
I have two bank accounts with KeyBank and I have been a customer for years now, I recently called this Hoosick branch to resolve an issue and the operator was very rude. Completely disregarded my question simply because she doesn't "know me." I lived in Troy for couple of years and been to this branch more times than I can count. I was not asked for my account details, address, or even my name. Zero courtesy and bad customer service. Worst experience I had with KeyBank so far.
