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February 2025 by Peter Marion
For a basic car, you’re fine going here - but don’t bring a car you really care about. Rocco didn’t listen to what I asked for, gave me the wrong non-OEM tires when I specifically asked for them by name, and took 3 weeks to change the (wrong) tires and do an inspection - they clearly forgot about my car til I called for an update after 2 weeks of nothing. It now seems to have developed a pulsating feeling while braking but I’ll take it elsewhere to see how that happened…
They’re nice enough (minus the dog), and they’re a fair shop, but don’t expect your car to get any special treatment. You get what they want you to get.
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November 2024 by Rich Stevenson
Very honest and meets all expectations. I've been to Rocco a few times now for service; always received fair and courteous on time service. Most recently I had to return for a power steering pump repair that was replaced 11 months ago; he gladly replaced it free of charge as a defective warranty item. Receptionist Tina is excellent also.
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August 2024 by Moses Kyle McCarter
Went here to get my fluids done according to the Lexus manual. I keep my cars up to date on latest maintenance. Ten minute later the owner comes in and says the fluids are fine but all four brakes are up. Oddly enough I had just gotten the front bakes done. And the rears had 10mm shown to me while that work was getting done. Again, odd. He also mentioned all four tire need doing. That one I knew. I do my tires at Costco. I explain this. He then goes on to explain to me that Costco uses tier 2 tires. I thought that hilarious. In my mind. Not nice laughing in peoples faces, you know. I politely refused. But was already put off by the tactics and was ready to go.
I immediately go to get my car but it's on the lift. Car is getting lowered and the placement is incorrect. One of the four points, the rear drivers side, is off. I thought nothing of it till I got home. Because of this, the lower portion of the side skirt crushed. I winced as I saw this. One inch crack.
I went back and relayed all the findings to the owner. He said he doubts it was them even though we both noticed the incorrect placement. And both kinda winced at seeing it. The side skirt was bulging noticeably. When I mentioned that moment he acquiesced reluctantly. This is where it gets maddening.
He goes on the admit fault but that they would take care of it. By now, if you are old enough and experienced enough, you understand the very significant hesitation in working with this type of situation at all. Why would I let them work on my car with this very eventful, short, history. Maybe it's because I don't look like a local? I don't know. I wonder though. I went further away to source a shop with good reviews to avoid this mess. So I avoided further mess and chose the court of public opinion. And also chose to deal with THEIR damage myself.
Avoid. Unless you are one of those folks who they know, or the locals in their club(?) who leaves them those excellent reviews.
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August 2024 by F P
Great mechanic and service….highly recommend!
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August 2024 by Chatrani Ramprashad
My partner made an appointment here for an inspection and when he arrived the mechanics were extremely rude. Chatting on the phone to their buddies as if they weren’t working. They could not spare him a moment to touch base on what needed to get done and how long it would take. When working out what needed to be done over the phone again the mechanics were very short and uninformative. They even “misheard” when my partner clarified what needed to be done. We were not shocked because it was clear from the start they don’t listen to their customers or take their time. It’s a shame used our hard earned money on a place like this. We literally paid to be ignored and experience some of the worst customer service we have ever dealt with.
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July 2024 by GBG Mucc
Terrible shop bad service wouldn’t pass inspection because of 35 percent window tint when more then half of cars in nyc are tinted and passed at any other shop because my car is all black. Don’t go here I realized why there was no other cars in the shop this place sucks lmaooo.
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September 2023 by Leo Gurria
Best car service ever
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July 2023 by Francisco Ramirez
Love this place good prices , good service.
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June 2023 by Noemy Urbano
It’s was great and fast service . I am surely come back again :) thank you
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February 2023 by robert charlton
Had a broken assembly piece for my passengers side mirror. the entire manual mirror was functioning fine .. he said he didn’t have the assembly piece and would have to replace the entire mirror for 305 dollars not including the labor !! i bought the assembly piece myself from honda for 60 bucks went to 3 different body shops & they said they would do it for 60 bucks. Rocco said it would be even more work & cost 500 dollars. this man is FOS and is going to rip you off….. !!! go elsewhere. Can’t be trusted with pricing & they are liars.Service: General repairs & maintenance
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January 2023 by Brendan Lynch
Excellent service, I highly recommend Rocco's for repairs . I have never used this business before but brought two vehicles in the last 3 weeks and satisfied with the results.Services: Vehicle safety inspection
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January 2023 by John Meadows
They are very customer friendly- explain thoroughly want needs to be done!!
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July 2022 by Barrett Barry
I took my car a couple of times to Rocco's Service Center and I was really happy with their work. The price is very reasonable as well. Totally recommend it!
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July 2022 by Levine Kelly
This is the best place to get anything done for your car! Anthony is always so great and kind! He always takes good care of his customers! Never keeps you waiting long and prices are great!
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July 2022 by Martin Jason
Super quick and efficient car repair service! My first time here but will definitely be coming back.
