-
January 2024 by Steven Pilenza
I can't believe they are still open.
-
January 2024 by Small Fry
Incorrect billing info and I had to complete my own device calls
-
December 2023 by M.J. JAGUAR! Alvarez
Hello, can I pay for my plan with page plus in this store?
-
November 2023 by Mary Evans
Omran was very helpful and knowledgeable. Would highlyrecommend
-
November 2023 by Lisa Bronner
We had a wonderful experience with Isaiah at this store. After being mistreated by the store in New Hartford (wouldn't allow us to use the restroom, but escorted he family next us to use it) and told we were wrong by the store in Oneida, Isaiah, asked us to come in and see if we could work out the problem. He even did some research on his personal time to educate himself. Together (mostly him) we were able to accomplish our goal. We greatly appreciate his patience and grace. To the other stores, yes, you can set up and Apple Watch to call at the number its linked to...its called used another appleid.
-
August 2023 by Mary Ellen Sigbieny
My dtr and I had attempted to upgrade our phones at the New Hartford store, unfortunately they didn’t have either phone in stock and we were really never given any other option except to go to Best Buy. We chose to go to the North Utica store, where we were able to get the exact phones we wanted. Skylerl and Zack assisted us with transferring all of our info, contacts , etc to the new phones with out any problems! They were extremely knowledgeable and friendly and answered all of our questions! Over all it was a very easy experience and I would highly recommend visiting this store for all your AT&T needs!
-
March 2023 by AlmaX
I needed to switch 2 my NY accounts from pre-paid to post-paid. So, called here and spoke to its associate and was told that this can be done easily. However, when I came next morning I was told that it cannot be done. I had to park my semi-truck, take Uber to and from this place but AT&T cannot care less.
-
February 2023 by Banks S
Bought a phone here around Christmas and got signed up for insurance and Next up. Even tho i never asked for it, apparently the sales associate signs you up for it without asking lol. so make sure when purchasing a phone from Isaiah you check over your total and make sure they didn’t throw in any add ons.
-
February 2023 by Alfred Cowan
Service is poor couldn't get my number from old carrier sent me home with no service and will not refund my money 5days on phone with customers Sevice and still no phone they wanted me pay more for new number besides stay away from this store
-
January 2023 by Roshni Shetty
Bought a phone here and got signed up for an insurance I never asked for. Apparently the sales person signs you up without asking and I've been trying to get my money back for nearly 20 moths and ATT has been of no help.
-
December 2022 by Barbie Stewart
Super friendly staff very helpful
-
November 2022 by MaryLuz Cotto
The rep was very helpful and kindness
-
November 2022 by Jason
My experience was excellent. Customer service and knowledge of how to help was very much appreciated.
-
November 2022 by Jason Harris
1at time I wasn't thrilled with my service, the next time I was very satisfied. Truth be told, anywhere you go your service will depend on the associates mood. But I was helped to find the most effective plan for my family and didn't feel like I was being sold a used car.
-
November 2022 by Scott Miller
Went to north Utica NY at&t store dealt with Samantha absolutely the best service person I've ever worked with. She's truly a five star rep.
