-
January 2024 by Melissa Dart
Thank you for a great stay. Pool was perfect for the kids, lots of space in the breakfast room. Clean rooms, friendly service, close to all local amenities needed. Special thank you to Eric for being so accommodating, professional, friendly and helpful during our stay. Also to Nadia and Ashley for their exceptional , professional service.
-
December 2023 by Kevin Waterman
Favorite place to stay when working
-
December 2023 by G J
Rooms were nice and clean. One of the queen beds squeaked a lot (room 209). Everything in the room worked. Breakfast was ok. French toast was good. The pool looked a little scary but didn’t use it. Good location adjacent to Tavolo and Delmonicos.
-
December 2023 by Tray Carucci
Mia is so knowledgeable and patient. She was extremely helpful. Awesome customer service.Rooms: Cleaned to perfection.Food & drinks: Cafe was cozy. Decorations for Christmas were beautiful.
-
November 2023 by David McFarlane
I recently stayed at this Holiday Inn Express and I must say it is one of the nicer Holiday Inn’s. The property was really nice the rooms and the lobby was clean I was able to park my semi on site. Also I would like to thank Issac at the front desk for being so kind, respectful and attentive to us. He was really professional in the way he dressed and carried himself. He represented the hotel extremely well. Keep up the good work Issac and thanks.Rooms: Room was very cleanNearby activities: I stayed over thanks giving so a lot of places were closed but door dash was our choice.
-
October 2023 by Travis Good
The engine in my car blew out on the i-90, which left me stuck in Utica, a long way from home in Ontario, Canada. This place let me book a room right after the accident and Travis at the front desk provided me with tools to get the license plates off my car so I could get it scrapped. Everyone was just so fantastic and helped a terrible situation for me end up being better.
-
August 2023 by Lilly Sweet
Traveled with a large group for a softball tournament and everyone was very accommodating! Huge thank you to Travis and Shirley. They went above and beyond to make sure we were taking care of! The rooms are clean and up to date. The hotel is within walking distance to anything you could ask for. I couldn’t of picked a better place to stay!
-
August 2023 by Julie KD
I live out of hotels during the week for work and I’ve been to a few in the area and this has been the absolute worst. Rooms were dirty, old, musty, and like a cheap dirt motel. Though located right behind some good restaurants and near downtown utica this is in the back near some sketchy area and as a solo female traveling I felt unsafe and wanted to leave immediately. Will not be back. Most holiday inns I’ve stayed in have been nice but this was extremely disappointing and gross. Smells like cigarettes everywhere.
-
July 2023 by Franklin Knox
If I could give more stars, I would! A business is the people and what they do. From the beginning our experience at this chain hotel was amazing. The people were very welcoming and the room was spotless.Is traveling bicyclists on vacation we needed laundry and this cashless hotel had no change but the desk staff found the quarters we needed. Breakfast greatly exceeded expectations with unlimited hot coffee, both pork and turkey sausage, eggs, a pancake machine, and the best cinnamon rolls I've ever had.MUCH MORE EXPENSIVE CHAINS WOULD BENEFIT IF THEY SENT THEIR MANAGEMENT TO TAKE CLASSES FROM THESE PEOPLE.
-
June 2023 by Rob Dunie
The pool is not functional then the staff lies and tries to convince you that it was listed that the pool was not functional. It certainly was not listed when we booked the room and the hotel made no effort to contact guests to inform them that the pool was broken--and had been broken for months. They expect you to walk 1/2 a mile to another hotel if you want a pool to use. They should be ashamed of themselves to think this is a good idea.Don't bother trying to get a resolution to any issues you have on the weekend, because the front desk staff has no ability to do anything and the GM for the hotel doesn't work weekends.Don't waste your time here, there are plenty of other hotels of similar price and amenities in the area with more competent staff and management.
-
May 2023 by Mark Smith
3 Stars. Pretty middle-of-the-road HIE.Pros:Location - Short distance from the expressway, and surrounded by restaurants.Breakfast - Breakfast was pretty good. offerred both real and turkey sausage and real bacon. Omelette was bland, but the had Jimmy Dean breakfast sandwiches.Sleep - IHG bedding is the best. Had a great nights sleep.Cons:Room Disarray - Not sure why, but room was not right. Beds were a mess (but clean), microwave was torn apart, as well as the Kurig.Carpet - Needs cleaning badly. Although it didnt look or smell bad. It felt greasy/oily and dirty.Unwelcoming - After spending 5 minutes on a customer issue, another staffer was called up front to check me in. No welcome, no smile, just "can I get an ID, credit card" and "heres your room key."
-
May 2023 by Josh Little
It took twenty plus minutes to get checked. Even though they had my reservation they couldn't find a room for me. Eventually I got my room. The plusses were the room was clean and breakfast was better then most holiday inns. The negatives. It had the smallest mini-fridge you can get and it high a non-stop high pitch whistle. No fan in the bathroom. TV was unplugged. The ac was pretty loud and had a rattle to it. The worst part was the window. The rail for the curtain is cut short so you can't close them even a little bit. Then they shine the bright blue accent light right in the room. The picture I took was at midnight. No matter what time I woke up it looked like daylight outide.
-
April 2023 by Elizabeth Switzer
Love free breakfast!!
-
February 2023 by Patrick K.
The guy that does karaoke use he does it every day somewhere else he's great very nice amazing sound set up amazing PA amazing mixing board. You should do professional recording. The only thing is I wish more people knew about it so I'm trying to spread the word because it's a big place and you can get we can get a lot of people there, which would up you know food drink People actually doing things that are horrible fun instead of going out to get drunk sure you can get drunk and you can have a room right there and not drink and drive see you gotta do some smart thinking not quit drinking get it got it good seriously come bye Have a good time do you like music good work good people.
-
February 2023 by Joseph Carucci
Great staff, very helpful. The room was immaculate and the breakfast was very good. I'll stay here again for sure ?
