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January 2024 by Elizabeth Brotherton
I needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It’s interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare,without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband’s bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare’s billing. Follow up with your insurance company gets the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental!!!!!! I am reporting this incident to the New York Attorney General and Better Business Bureau.
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January 2024 by Kim Lamont
Very good
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January 2024 by Myles McKeone
I had a great experience with Lincare. I was having a problem getting information from my doctor's office to Lincare, so an employee from Lincare actually went to my doctor's office and personally got the needed paperwork. That is exceptional above and beyond the call of duty!
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December 2023 by Thomas Sullivan
Always excellent service with LinCare
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December 2023 by alex s
Great service always and delivery is free!
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December 2023 by snooki snooki
The people at Lincare have gone above and beyond for my husband and We have not found a better place to supply our oxygen. We have struggled so much these past 5 years to find a good company to that actually cares about their patients. They ALWAYS answer the phones and address any issues or necessary steps immediately and efficiently. The Lincare crew is a blessing in such a hard time and I wouldn’t want to deal with any other company.
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September 2023 by LAC Meadows
My disappointment with the Utica office hasn't changed since I've interacted with this location for the past 5 years. They are sloppy with information if it's communication on PA's, coverage and equipment instruction. Calling them to inform them makes no difference. They are the most unprofessional , incompetent individuals to deal with and they just don't care. Report this to your insurance carrier and hopefully they will not choose this company in a National contract .
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June 2023 by Leah Peyton
This is the most unprofessional place I have ever been to. As soon as I walked in, somebody started asking me if I was going to order supplies. I didn’t even know what they were talking about. I was there for my initial visit. Then they messed up my appointment time, and instead of apologizing they blamed it on me, and told me they couldn’t see me. They didn’t even try to accommodate me.
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May 2023 by Eve Pike
Very nice people when talking on the phone. Delivery was fast
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April 2023 by Nicholas Castanho
They don't answer the phone.
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February 2023 by Mary Warshal
Terrible service. On hold 1 1/2 hours with billing. Just spoke with someone 2hrs ago and she said my payment will come out of my account. instead it came out today 1/30. overdrafted my account and charged $20 overdraft fee. im a new customer that will be cancelling....MARY WARSHAL. You took out $20.73 on 1/30,instead of 2/5 which I was advised. You pay the $20 overdraft fee. Unable to speak withcsomeo NH e on hold for 2hrs then I hung up. Very poor service, I'll probaby cancel, I WANT TO CANCEL YOUR SERVICE> NO ONE PICKS UP ON YOUR PHONE SERVICE WAITING TIME WELL OVER # HOURS> CANCEL MY SERVICE NOW
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February 2022 by Ed Gardner
Always great service. The staff are very knowledgeable, professional, friendly, and courteous.