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February 2023 by Tiffany Washington
Great service older gentleman at the store they were very nice there I want to say their prices are a bit cheaper than the U-Haul oriskany but 4 stars only due the hours of operation...
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May 2022 by Jeffrey Antalek
brought back the vehicle at exactly the gas he marked on my paper, the man running it forced me to add 15 additional dollars or he was going to charge me 7 bucks a gallon for it. that's fraud. don't go here if you want to get robbed. not surprised his business is failing.
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April 2022 by Kanishk Dev
It was an awesome experience
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April 2022 by Brian Dipalma
Wonderful ppl
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November 2021 by Felicia Greene
Friendly and helpful ?
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September 2021 by Diego Grinberg
Rented a U-Haul in Framingham MA and dropped off here at this location in Utica NY right by Walgreens, I waited in the car while my wife and my father in law dropped it off and probably took about 10-20min to drop it off.
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June 2021 by Victoria Dickenson
Reserved a trailer, took 45 mins just to do paperwork, then went to hook up the trailer, and there was a small issue with the wires…(ours, not his) told us to wait for him to be done with another customer before leaving. Problem was fixed and we left to do what we needed, 45 mins after that when he realized we left repeatedly called threatening to report the trailer stolen… the trailer was returned on time, and then was charged for a cleaning fee when we didn’t make a mess, just returned in same condition we received it in. Also, with the reservation, my husband had everything set, just had to pay & go, yet charged us for insurance(that my husband said no to on the online reservation) and cleaning fees, Go to ANY other uhaul than this one.
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July 2019 by Deborah Williams
No problems.Told the man what we needed.paperwork was easy.worth the price.
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June 2018 by Katharina Timmons
Very convenient.
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May 2018 by Fernando Guantero
The person that owns this place is hard to reason with .
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December 2017 by Martin Terry
The person that owns this place is hard to reason with . he all ways wants things his way and doesn't like to reason with any body
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October 2017 by Jacquelyn And Austin F.
Don't advertise that customers can come in the middle of the night to get their keys if that is not the case. We paid for a 20-foot truck which was not on the property. The manager who left his phone number on the window was not answering and to this day, never got back to us. We had to call the 800 number to which they could not help us either. Mind you, we were standing in the lot for about three hours while no one seemed to have interest in helping yet were so quick to take our money. We asked for a refund and they said it would take a week which could not happen as that would mean we would be unable to afford a different truck. Alright, well can you let me take a smaller truck or a bigger one for the inconvenience? No. So what you're telling me is I can't get my money back but I also can't get a truck either. Exactly. Thanks for screwing us over, U-Haul. Wish there was a better moving truck company but they know they're basically the only ones so customer service clearly isn't even a concern.
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August 2017 by Doug Howe
Absolutely awful service. Lied about some sort of cleaning fee. The thing was spotless. Then charged us extra for gas when we already filled it up to the specific spot. This is after we had to wait cause the truck we rented wasn't there. GO ELSEWHERE!! SHADY
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August 2017 by Nellyssa DeJesus
Charged me for extra stuff. Had me waiting a whole hour for a rental they didn't have because they can't keep their things straight and order. Charged me for gas when I filled it to the marker they told me too. Treated me with disrespect I will never ever go back again save your money and go elsewhere
