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January 2024 by Lynn Mast
Worthless don't deal with them
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December 2023 by Rebecca
Very friendly and helpful staff. The units are clean and secure.
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November 2023 by J E
So I had a great review for this site U-Haul of West Utica. The team there is amazing and always very helpful even in the face of an angry customer. However the hoops U-Haul made me go through to write a review says that they are only posting the ones they want to. I had to copy paste and verify backtrack and proof of...etc. U-Haul should be ashamed let people speak your service should speak for its self.
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September 2023 by Samir Suarez
Really nice facility. Great, friendly staff. Drop off after a cross-country move was a breeze. Thanks so much!
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September 2023 by INVISIBLE KINGDOM (Kingdom)
Brandon should be in every single uhaul as the top CEO of the biz as he is a such a professional and responsible and kind manager, my dude i thank you for all your kindness everytime i come to you for truck or trailers!!!
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August 2023 by FLgardener67
I was rented a 20ft truck for a trip across the country. The trip was a nightmare, the vehicle was all over the road, vibrating and shaking. We later found out it was never serviced before leaving the rental facility and had bald and chopped up front tires. I had to stop at a repair shop anda technician along our route pulled a large hanging piece of steel from beneath the truck. These issues added an extra 7 hours to my already long journey. I will never rent from this company again.
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July 2023 by Tara Z.
My review is of my experience trying to get a trailer hitch for my Suburu. I called the store 2 weeks prior and made an appt, they told me then it would be 3 hours for the hitch install. I was driving in from an hour away and arranged for a driver to drop me off and pick me up for a 3 hour period. When I dropped the car off I was also told it would take 3 hours. When I returned to the store after 3 hours, my car had not been touched. When I asked the manager of the store what the deal was, he said they hadn't gotten to it yet and didn't know when they would. He also said that the "3 hours" timeframe given was from the point the car was pulled from the lot into the garage, which at no point was communicated to me. How do you plan for that anyway? If that's the case he the store should say to leave the car for the day, which I would have planned for. I was told twice it would take 3 hours, so that's what I arranged for. When I asked if I left it until the next day to be done, would it get done, and he couldn't give me a definitive answer. I asked if someone would call me when it was done if I left it-since no one had called me in the 3 hours they had the car to let me know they couldn't get it done-and he got so mad he gave me my key back and said he wouldn't do the job. If this guy is the manager, it's tough times out there. Absolutely horrible customer service, no communication, and no effort to accommodate the customer. Take your business anyplace else, they don't deserve your money.And of course the manager had no problem giving me the regional managers number as well as president of company, who of course never returned my call.
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May 2023 by Kathy Pyeatt
This location oversold their storage units and would not honor a reservation made 2 months ago. They offered a U-box as an alternative, and we had no choice but to take it, as this is a college town and all units in the area at any facility were taken. There was zero communication from the location before arriving to move in to alert us to the situation, although they had known for weeks (according to the poor soul who manned the counter). The general manager was no where to be found, although the young man at the desk made repeated attempts. With no options we had to take the u-box, but were not able to store everything we wanted. I will never use this facility again, and I will think long and hard before using U-haul storage anywhere. Horrible customer service. That being said, the kid left to fend for himself, Justin, with all the irate customers did his best to be helpful, which was very much appreciated.
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April 2023 by Patricia Jackson
The truck I rented was clean, the extra equipment I asked for was available and clean as well. The staff was professional and courteous. I recommend this facility for your moving needs.
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April 2023 by Davi Gorb
They have U haul center. Always have what I need and get the deal done very quickly. Also very handy self storage area right there. :-)
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February 2023 by Anthony
The manger there Brandon and he is a awesome person always helping giving great deals answers all your questions promptly I will be renting all the time from him thank you
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November 2022 by Eusebio Figueroa
Clean and spacious.. I am happy to have picked them for storing my things and the truck rental was also easy especially for a first timer. I recommend using them especially of you want a hassle free experience.
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November 2022 by Asayel
Nice clean location, friendly, professional and honest staff.
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September 2022 by Lil Mike.
Horrible service. Complaint filed and Nothing has been done. Better off going to enterprise
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August 2022 by Mary
They're fast and will give you the next truck size up if they don't have the one you rented. They ask if you want to pay the extra insurance. It's not necessary. So I don't like that.
