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March 2024 by Margaret Howard
Clean, nice people
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July 2023 by MAC Raguso
I opened a new bank account in April of 2023 with Citizens Bank. The bank teller, Caroline A Tomanelli has proven she is unfit to handle money.On May 17, 2023 I made a cash deposit of $600. Before I left I checked the receipt and noticed it was not deposited into the correct bank account. She put my money into a complete stranger's account. At first she questioned if I knew my account number and didn't want to admit her mistake. I got the manager involved and he fixed the problem and was able to reverse the money back into my account.Also, on July 17, 2023 she missed place $100 of my deposit. My biggest concern was checking to see if the bank account number was correct. Every time I dealt with this teller she losses my money or misplaces it. She tries to tell me that she balanced the books, and I'm wondering if she's pocketing my money or if she's putting it somewhere else like in somebody else's account again. Unfortunately for me, when I left the bank I did not catch her error until after the bank was closed. (I ran out quickly because I had to get to my doctor's appointment-- I am a disabled veteran).$100, maybe doesn't mean much to this person, but it means the choice of gas or food for disabled vets.The branch manager is great, but I wish he would remove this one employee who lacks integrity. This bank will keep losing clients because of this one person. Go ahead and read the Google reviews and the federal trade commission reviews.
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November 2022 by Deb Mulcahy
I will never do business with this bank again. They took dormant account service charges out without notifying me. Would not reimburse the full amount. Beware if using this bank - they are shady.
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August 2022 by Karisma Vergara
just got my card stolen
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November 2020 by adam Tomita
so uhh they're closed now? paper sign on the door that says to go to either Newburgh or Beacon location..;..except theyre closed too.. weird..
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September 2020 by James Leiner
Nice local bank. I use the convenient atm drive up
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September 2019 by Tyler Paez
So kind and nice, I needed to have a document notarized and they made it happen!! Sergio is awesome! Hey took great care of me 10/10!!!
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September 2018 by Mikayla Neff
(Reviewing specific location, not bank as a whole) helpful and friendly staff, has a drive through, free and wheel chair accessible parking. The only downside is that once the bank closes you cannot access the ATM (there is a card swipe to get in to the ATM after closinh but multiple people I know cannot get in with their citizens bank card)
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June 2018 by Edison Nunez
Always excellent service. I walk in and they know me by name. Amanda is always extra helpful
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June 2018 by Anthony Anthony
Tired of jumping through hoops with them just to get my $. I've never had so much trouble with a Bank.
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December 2015 by andres vele
Horrible customer service, even though they have no people. I wouldnt go there even if they paid me
