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“We were at the post office today getting passports done for our 3 kids, and Jose was absolutely amazing. He made what could’ve been a super stressful process actually smooth and even fun. He was patient, helpful, and so good with the kids — cracking jokes and keeping things light while still getting everything done right. You can tell he actually cares and enjoys helping people, which is rare these days. We’ve dealt with grumpy attitudes at other places before, but Jose really stood out in the best way. We’ll definitely be coming back to this location just because of him. Thank you, Jose!”
“Anyone who hates the post offices in White Plains, please come to this one! I did something wrong when I changed my address online and the staff here helped me to solve it! Thanks a lot!”
“The post men in the front is so gentle, He was able to help me with one lost package and solve my issue. Appreciate the service, he’s Latino and every time I went there he provide an excellent customer service.”
“Easily the best post office I’ve ever used. They have a parking lot (!!) and I’ve gotten to know both postmasters and most of the clerks over the past decade. The staff is professional and efficient and even though at busy times it backs up easily (credit a lot of privileged suburbanites who use the USPS all of once a year and equally unprepared college kids from the two local schools), I have always trusted this post office and the excellent service and support they’ve long given me and my business.”
“I had a nice experience at the main Scarsdale post office today, Monday October 23rd. The kind clerk helped me out in processing an in-person change of address request. The clerks helped me out with a smile and it was a plus that there was no line and ample street parking!”
“I had a great experience with Yolanda! I went in to take a picture and sign my application for passport services, and she was the sweetest and most kind person. Her customer service was excellent—she made the whole process smooth and pleasant. Thank you, Yolanda!””
“It's a small office and like everywhere the customers tend to forget necessary things that make the wait time get gummed up.The staff are friendly and helpful, and they do a good job of keeping things moving.”
“Honestly no idea why this place has such a low rating. Been living in Ossining for about seven years now and I wouldn’t trade this postal office for any other one. Always a positive attitude and will to help! Every time I go in there they are always smiling and ready to help. You know dmv offices and pretty much any gov office is filled with snotty not wanting to work people but these people are good hard working people that always do their job with a smile and what more can you ask for. Ok bye”
8:30AM - 4PM
1077 Pleasantville Rd, Briarcliff Manor
Post Offices
“The person at the counter, Dona, was so nice! It was so quick and easy, and made it much easier to get to the all the other places I needed to get to ON TIME! She answered my questions, and was patient and polite.”
“This is the best post office because of Justin. A couple of the other reps are nice, But Justin goes out of his way to be pleasant, efficient, friendly and best of all, knows his customers by name. I love it. I love how he greets his customers. It makes all the difference.”
“Everyone, including myself, always expects USPS offices to be dusted with awful service. However, I’ve been to countless post offices and the staff at the USPS office here is out of this world. Very friendly, kind staff and I never have to wait. Amazing!”
“I find the people that work the windows to be unfailingly polite, helpful and efficient. The USPS has been starved for funds for ages now so if you're unhappy with this post office, write your congressman and advocate for better funding - don't blame the people who do the best they can with outdated equipment, office space etc.”
“Gregory is the gem of this post office. Patient, accommodating and just overall a nice person. Only reason I can’t give 5 stars here is because every time I come in, only 1 person is working the front and there is always a line. If they could adjust that, I think the reviews here would drastically improve.”
“I needed assistance early in the morning and flagged down a postal truck.The fellow was so understanding and accommodating. I only wish I had gotten his name.God bless him for his patience and help.”
“This post office service staff is heads and heels beyond friendly and helpful, I got my kids passports done here, and I had anxiety when I didn't have everything needed, they were understanding and still took photos I ran home and grabbed the required documents and they took my applications. Always friendly when I come in to drop off packages. Totally not the case for other usps locations in the region.”
“I have used this Post Office on a regular basis for over 15 years. The staff at the counter are unfailingly polite and helpful. Many have worked there for many years. I have often seen them be very polite and helpful to others, especially to people who had language or other difficulties. I cannot understand why anyone would criticize the staff at this Post Office.”
“I am very happy with the service at this post office. The staff always greets me with a smile and quick service. I go there regularly to send out packages and have to say the one employee Ash is always very friendly and welcomes everyone with a smile and wishes everyone a great day as they leave. I will continue to bring all my mail and packages to this location just based on the customer service alone”
“Was in here today … 8/15. Staff is super helpful and very friendly. Sent a fax, copies and printed something off email. Prices are very reasonable.Thank You Team”
“I've read all the bad reviews and I got skeptical although I went and spoke with the lady about it, she said I don't know about , I am new, she also said " I am here to change that"...well let's hope for the best.”
“I have to give an extreme shout out to Paul at the Port Chester Post Office. Paul is a mail carrier that trained me to be a mail carrier at another office in Westchester. On my last day of training while Paul and I were loading the truck to go on our route in Port Chester, a suspected drunk driver crashed into Paul’s personal vehicle which was legally parked offsite from the Post Office. I literally witnessed this man receive the news that his car was totaled from a colleague of his. What does this man do? He makes a few phone calls to the police and insurance company and he continues his day. He continues to train me and does not skip a beat. The delay caused us to be out late that day but we completed our route and delivered all the mail we had. I cannot stress this or commend this enough. I barely told him how impressed I was because we were just rolling with the punches and working in the moment. If you encounter Paul please salute him because he takes his job and delivering your mail very seriously. He is the one that rocks the double satchel. I can only hope that I live up to the standards of the one who trained me as a mail carrier at my office. Bravo Paul and Bravo to the Port Chester Post Office!”
“Went to drop off an item for a Mercari sale (third party e-commerce app) and the 2 men at the counter were incredibly helpful! They made friendly conversation and answered any questions I had. I wish I asked their names, but they were at the front desk on 7/31/25 at 11:45am!”
“I like coming to this post office. The staff is polite and my shippings are handled right away, sometimes arriving sooner than I expect. Thank you for your service!”
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“Looks like all of the 1-star reviews are regarding passports. Weekday afternoon the Asian gentleman George was perfectly delightful and pleasant with handling my prepaid mail. So all is well with normal postal business. I suppose go elsewhere for passport making.”