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December 2023 by A Layton
the postmaster is the most miserable rudest pos I have ever come across. She berates the workers. six different mail persons have quit within the past 9 months. she needs to be fired immediately. absolutely disgusting. I will be filing a formal complaint on Monday.Back again 12/6 I am on line listening to the supervisor berate a mailman. this is sad! its the holidays, good grief.
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October 2023 by D Mala
The employees here are excellent. I go here instead of the White Plains post offices because the service is so much better. The lady working at 4:00 on 10/10/2023 was so nice and went above and beyond.
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June 2023 by Chris Skalicky
Friendly staff and helpful. Each person here complaining about passports and issues. That's not the post offices fault thats our governments fault for not hiring properly and having places under staffed
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May 2023 by Meaghan Doherty
Tried to purchase stamps, but this location did not have any and did not have any idea when they would be "back in stock"... I thought I'd seen it all, but a Post Office with no stamps?
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April 2023 by Sandi Scopelliti
9:07am still didn’t open the door. Typical lazy attitude you would expectLeft there and it’s 9:10 still not open. Employee said he didn’t complete his routine yet then pretended not to hear me.
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April 2023 by Alice Chung
Extremely well-run passport services — everyone there was kind and very efficient, highly recommend!
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February 2023 by Rosie Barbera
My Duagther had a passport appointment around 1:45 pm. We came 15 minutes early, but when we get there the person woking for passport not working . Very disappointed because my daughter took a half day from her school. They should let us know early before the schedule.
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February 2023 by Susan Onatte
Horrible experience don’t come here to do any passports. I had a scheduled appointment for 9am and they called me at 8:30am to tell me they don’t have an associate and they don’t do passports on a Saturday anymore. I just booked this appointment a week or so ago. And they didn’t open the doors till 9:02am. No apology from the server she’s like oh you didn’t get the call and walks away rudely.
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January 2023 by Dan Smith
I just left a 1-star review for the White Plain's Fisher Ave p.o. We left there after they kept hassling us and were just mean in trying to renew a passport. THIS post office in Valhalla was completely different--handled everything easily an nicely. Wow, what a difference! So great!!
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December 2022 by Wendy Bosco
Normally this is a decent location but this has happened more than once.
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August 2022 by Monica Fodera
I don’t normally review post offices but yesterday at 11:30 I had an appointment for passport and had the pleasure of dealing with the nicest employee ever. She made the whole process so smooth, called ahead of time to make sure I had my checkbook, took a great photo of me and even followed up with me when I left very important documents at the post office. I regret not getting her name when we spoke after so I could tell the usps directly what outstanding service I received. Just wanted to say thank you again!
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August 2022 by Vanesa P
I stopped here after our local post office's system was down. There was parking free parking on the street and the post office was empty. The postal worker was kind and quick.
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February 2022 by Stacey colson
Horrible customer service for passport services! Wish I could give it no stars. You make an appointment two days in a row at different times only to be called 20min or no call at all before your appt and told no services today for passports. When I told the person on the phone no one called me re cancelling the appt he lied and tried to dispute me down saying he called everyone who had appointments. Obviously if you called me I wouldn’t be calling you. Customer service has gone out the window and I wouldn’t buy a stamp at this post office!!
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September 2021 by Samar Sarma
I had scheduled passport services for my new born and twice, in a span of 2 weeks, the agent pulled out last minute. This, after sending confirmation the previous night, that the appointment is still on! VERY FRUSTRATING that have to go through this first thing in the morning after a sleep deprived night. If anyone reads these reviews, PLEASE TAKE ACTION against this agent.
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July 2021 by Donna Carone
Always a great experience at this post office. Maria and George are great, friendly and helpful despite always being busy!
