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August 2025 by Ash Tin
Can’t complain. Will use their services again for sure.
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August 2025 by Sheila Youmans
The staff at Ashley real go above and beyond to make your vision come to light. I want to thank Cory and all staff for their courageous effort and great customer in helping us choose great pieces for our renewed home
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August 2025 by Antoinette Murray
Great service from Annastacia. Closing my account with Raymour and Flanagan. I see manager in Annastacia future.
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August 2025 by Gabriella (Stephanie) Craddock
I purchased my sofas from Ashley Furniture during the COVID pandemic, trusting the brand’s reputation and the five-year warranty they offered. At first, everything seemed fine, but about a year after the pandemic, I started having serious issues with my furniture cushions losing shape, discomfort, The sofa totally collapsed in the middle poor support, etc.
That’s when the nightmare began. I tried for years to get in touch with Ashley’s customer service—no one picked up, the numbers listed were either out of service or sent me in circles, and I never got any help. Every attempt to resolve the issue was met with silence or dead ends. There was no clear path to filing a warranty claim, no guidance, no real support. It was incredibly frustrating.
Now, they’re telling me my warranty has expired, and because I couldn’t get in touch with them during the valid period, I’m left with damaged furniture and no coverage even though I did everything I could to get help.
This experience was unacceptable. I want to warn others not to trust Ashley Furniture’s warranty promises. If anything goes wrong, you’re on your own. Their customer service is virtually non-existent, and the hassle is simply not worth it. Don’t waste your money or time there are better companies out there who actually stand behind their products and treat customers with respect.
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August 2025 by Stratmangler 27
Great homestore, clean organized and a great selection, the whole crew are knowlegable and everyone pitches in to accomodate any concerns and preference that you have in mind ( as long as its available). There are a handful of Ashley shops in the Island but you won't be sorry to shop at this particular one.
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July 2025 by Brandon Mcclellan
Annastacia, was the greatest customer service rep in the world! Instantly so inviting and i formative on products. I came in not really knowing what i wanted but she directed me into the right direction. Could not have asked for a better experience!!!
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July 2025 by Camille Maldonado
I had such a great experience from the moment my family and I walked in. Annastacia was extremely helpful and not pushy. We were able to get what we were looking for at a reasonable price. She was very friendly and gave my son the best hot chocolate he ever had. I will definitely recommend her to my friends and family.
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July 2025 by Darren Moritz
The piece came in broken originally I called customer service. They came replaced it. Both delivery services were excellent. The guys are wonderful and very helpful and very knowledgeable about the situation. Thank you.
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July 2025 by Karl Johnson
We had a truly positive experience with the sales representative, Javed. From the moment my wife and I walked in, we were greeted warmly and made to feel like valued customers. Javed was knowledgeable, patient, and attentive, taking the time to answer all our questions and help us find exactly what we were looking for.
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July 2025 by Miguel Carhuayo
We had a great experience at the store, we are happy with the purchase. Javed is a great salesman, he has a lot of patience with us and we appreciate it. Thank you.
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July 2025 by Pat Mitchell
Need new furniture?!! You have got to see Annastacia. Professional, personable, witty and knowledgeable. I would recommend her to anyone in the Valley Stream NY area.
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July 2025 by Brandon Mitchell
Annastacia was amazing! Customer service was 10/10 super personable and knowledgeable!
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July 2025 by Sharon Magbie
Annastacia was absolutely amazing! She was knowledgeable, patient, funny and made the entire process so easy and stress-free. I truly appreciated her help in finding exactly what I needed. Highly recommend!
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July 2025 by Siddity Cyd
I will never purchase anything from Ashley! My father and i purchased a sectional for over 4 thousand dollars and added a protections plan that there employee Kanan told us to get. He miss informed us about it what they cover and gave us a false flyer about what they covered. Now we are unable to get our couch taken cared of also we are unable to get a full refund. Mind you the protection company do not cover everything like they flyer stated! They are the worse and I hope they close down
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July 2025 by silvia vega
The guys were very professional , very polite and quick bringing the furniture in oh very careful too place everything exactly how I wanted it…give they a 10 …I would recommend Ashley to all my family and friends. Thank you
