-
April 2024 by Fiera 4.
If I could give 0 stars I would. Bought my new computer in Baldwin, NY Justin was pleasant and helpful. My computer was available in Valley Stream; All I had to do is show my paid receipt and my ID. When I drive a half hour away wait on line another 20minutes on the line with several cashier's available. I give the cashier my receipt to pick up my computer. Well almost the cashier kept repeating was @did you get an ensil" in which I responded No; the item was bought in a store noT online. The cashier Towman proceeded to insist that i needed an email confirmation, i again told him i have not gotten an email; I have a paid receipt and was instructed to come pick up my item already purchased at your store. Towman continued loudly and very embarrassing continued to say he could not help me. Then a person emerged behind him flailing my computer in his ha ad says "its right here"! I said to Townan you could have taken my receipt confirmed the purchase and given me my paid computer! His answer loud and clear infront of his coworkers and the line of people behind me says"THATS NOT MY JOB!!" At that moment i asked for my money refunded, Towman told me"go back to Baldwin to get my refund" I asked for a "STORE manager" Towman replied "I am the manger" I asked another employee to please call the "store" manager for me and she did. I Finally got my full refund back in the Valley-stream store. The actual Store manager spoke to me and apologized, as he does not condone how his employee treated me the customer in front of his coworkers and other customers.. I returned to the Baldwin store to speak to Justin regarding the trouble I had with my 83 y/0 mother just to pick up a payed Apple computer in store he sent me for. Justin in Baldwin was kind and took care of us immediately when we went back, he saved the sale. Towman (valley-stream)also claimed to be the "store manager" He was NOT. He was a floor manger, totally different. I wouldn't recommend this Best Buy and he is a part of the reason these big box stores are closing. Employees like Towman keep customers away from this place. Poor, embarrassing customer service. @bestbuycorporateoffice @bestbuycustomerservice @bestbuyhumanresource @bestbuycorporateceo #bestbuycorporateoffice #bestbutcustomerservice
-
February 2024 by dennik medina
Very friendly and organized
-
February 2024 by Edwin Ruiz (INIC1575)
Customer service was great. No issues to report.
-
February 2024 by WISER_718_NYC
Not like the best buy i remember. Just a shell of a place . Sad but my business will go elsewhere.
-
February 2024 by Arlene Treherne
Wasted my time. I ended up purchasing the item from Target
-
February 2024 by John T Patrick
Not enough people to work the register stood on a short line for almost an hour end up leaving the merchandise and walked out
-
February 2024 by E. Felton
The store is severely understaffed and the shelves were empty. I had to go looking to find a staff member for help.
-
February 2024 by Joshua Neuman
One person on the registers, 10 people in line
-
February 2024 by Moti Malka
A large store with a variety of products
-
February 2024 by MRS SANDRA SINCLAIR
This store is TRULY JUNKYRefurbished open box CRAPSHORT of staff .I Rather drive out to P.C Richard in Farmingdale clearance center and better price .I will never come back here ?
-
February 2024 by Travis Stockman
Failure of customer service, horrible management and processes. I would highly suggested buying your electronics elsewhere.
-
February 2024 by Gregory Coats
The GEEK SQUAD WAS VERY PROFESSIONAL. I GIVE A THUMB UP TO (AKASH PERVEZ)
-
February 2024 by Joseph Odoms
I really like the store I have gotten some good deal there. Just got my Mother in law two TV
-
February 2024 by Mark Krug
There is a lot more to see and choose from than other Best Buys in the area. We bought a dishwasher, and the process was extremely quick. The salesperson was very knowledgeable and pleasant. Would 100% return.
-
February 2024 by Anita Patterson
Staff are Always very helpful
