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August 2023 by Ashanti Williams
I did not have a good experience with this service center and probably will not be returning.Peter the service rep that oversaw my repair was great, he was very professional and courteous.The gentleman next door in the parts department was very professional, friendly and welcoming. I wish that I got his name so that I could give him a shout out here.However, the technician that worked on my car was very rude, unprofessional and dismissive. He was rude and disrespectful to Peter and dismissive to me. Additionally, after the repair, he parked my vehicle with the front of the vehicle in the road, creating a hazard and leaving my vehicle at risk of being hit by passing cars. Finally, there were grease/oil smudges left in the interior on my upholstery. Very passive-aggressive, vindictive type of behavior. I laughed it off but this behavior is indicative of bigger problems.If I do return it will be because of the great customer service provided by Peter and the parts guy.
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August 2023 by Roberta Feeney
I could not be more satisfied with the service department and parts department of Subaru in Valley Stream, NY. They treat you as family and aim to please. Peter from service and Elvis from parts totally resolved my problem and went above and beyond the call of duty to resolve my situation where I lost my key fob. It is service people like Peter from service and Elvis from parts that will always make me choose Subaru as my number 1 vehicle.
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July 2023 by Ryan McDonald
Horrible customer service, one of the worst i ever dealt with.They also take a long time to repair anything, even oil changes can be prolonged. If you can deal with another service center, there definitely the buttom of the list for me.
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July 2023 by Myrtle McDonald
Horrible service. Very disrespectful, and bad customer service staff. Do not go to this place especially if you expect to get your car fixed.
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June 2023 by Dennis Herman
Polite and helpful as we all learn about my EV’s new technology:
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June 2023 by Martina Bellevue
Peter the service representative was excellent the service on my vehicle done within the time promised... The service team discovered a safety issue ( Crack engine belt) suggested time frame to have my vehicle fixed. No pressure but stressed the necessity.
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February 2023 by J D
Let me start with, this service center is very accomodating, clean and very knowledgeable. dont get me wrong all of these qualities are great for a service center. I scheduled an oil change and tire rotation for my Wrx, the specialist that I was with was Peter I believe and he offered me some services that I did not scheduled but anyways I took it because why not right ? multi-point inspection etc. He even called me to show me that my front brakes needed to be changed, so he offered me a “discounted” price but little did he know I know the price of the OEM brakes and he offered it for 390+ tax with just front brakes. I already bought aftermarket ones not even 300$ for all four brake pads. And would only cost me nothing for labor because Id do it myself. So I dont know what you’re trying to pull with that price point. and they look at me like I dont know what im talking about. dont get me wrong this place is good for a simple service. but the prices they have for different service is just outrageous, even the ones I did. but hey, would probably find a different service center.
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February 2023 by James Chen
Very fast and good service would come back as regular, also Maria's was a big help
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January 2023 by Joseph C
Doron of the service department saved me money by suggesting that I go to the parts department to get a new battery for my intelligent key before I pay more money to replace it. Much appreciated!
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November 2022 by Nick Schepis
In and out in an hour for a tire rotation and oil change. Excellent!
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November 2022 by Thal DesCon
I would like to commend this car brand, everything was perfect, from the car itself upto the services provided, all of them are top notch. More power to this company!! ???
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August 2022 by Michael Matraia
This was my first time there and I will definitely be back! Doron was very nice and professional! I was in andout in 35 minutes for an oil change I used to go to Island Toyota on Staten Island They are horrible They stole 35 dollars in quarters out of my consoleThe waiting areas are immaculateThank you Doron
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July 2022 by E. P.
I like that Gregoris is finally updating the service center! I believe they are still in process of updates the service shop should be next! It's a clean shop, just small and dark. Hopefully this comes soon! For as long as I have been going there, Gregoris still have the same 3 main service advisors which is a good thing. I been to other dealers where advisors don't stay too long, that's a bad sign which means they are not happy/not getting paid well enough/ or not in line with that dealers business practices. My only gripe is that this dealer has non existent service loaner vehicles and when you do ask for one, they frown on your for even asking for it.
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July 2022 by Samantha Jade
They like to close early on Saturdays without calling people who need to pickup an order.
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July 2022 by Valentina T
Be forewarned. If you need a key made, he will not take credit card over phone to order it. You have to go in in person. Why is that? It’s super inconvenient. Once ordered you have to go in again to have it programmed. ( 2 trips total.) I can buy almost anything over phone with credit card. And the price is exorbitant, too.
