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March 2024 by Mohanad Osman
Great service. Can be pricey at times for other services but I mostly come for oil change so no complaints… I always look forward to coming here for the coffee machine lol
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March 2024 by Edie Roth
My 1st service appointment, it was very pleasant. My car was ready ahead of schedule. The service facility for customers is very roomy and relaxing. The service people were kind and pleasant, however, my 2nd visit , with maintenance light on and only 2300 miles, I ask why. After waiting 2 1/2 hours for an oil change, no wash was done, and got almost home, I realized , they never turned off maintenance light! I’m very unhappy with them. I had an appointment, by the way, still waited sooooooo long.
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March 2024 by Matthew Batkiewicz
I came here to perform the Wireless CarPlay update for the 2018-2022 accords. I waited for about an hour and a half before they informed me the car "would not take the update" and I would be leaving empty handed. I would have given them a lower rating however due to this experience, however they seemed willing to standby their Honda Dreamshop pricing which was substantially lower than that of other dealers, so I appreciated their honesty there (Due to the fact the work was not performed I did not end up paying anything however my service advisor worked with me to accept the dreamshop offer so I assume had the update completed successfully they would've honored it). I understand a lot of the blame does not necessarily fall on the dealers as Honda Corporate has done an embarrassing job rolling out this update however it was frustrating to waste a large part of my day with no update to show for.
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February 2024 by Sluggo Deshommes
Although, I don't know the car is ready for pickup [not under contact to pick up car nor is there a voicemail or text message to me, due to misunderstanding on their part; the representative who assists me thinks I am an enemy and they probably all don't appreciate me because I mistakenly left the maintenance sticker of another Honda service company on the windshield before service with them :( ], I have to admit that service and assistance is excellent.
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February 2024 by JAKIR US VLOGS
No good service
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February 2024 by Jerrold Krasny
I went to service today for a recall and couldn't have been more satisfied. In and out in a little over an hour and everybody was helpful and courteous.
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February 2024 by Kashif Choudhry
Get the job done in timely manner, has a large waiting area with comfortable seats. Friendly staff.
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February 2024 by Pat Lapp
Service advisor and other employees were very nice and helpful. Car came out as expected. There are some vending machines and a coffee machine if you are hungry or thirsty. The waiting area was neat and comfortable.
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February 2024 by T Gittens
I had the worst horrible experience going to Valley Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience in all my 26 years of going here. I brought my 2019 Honda Pilot Elite into Honda on December 26, 2023, because all the security feature lights on the vehicle came on. I took it to Valley Stream Honda where I was told that it needs a full diagnosis to see what the problem was. I was later told that after the complete diagnosis that the fuse in the front windshield window camera needed to be replaced because the fuse was damaged. I said alright my vehicle was there for 2 days and I spent close to $2,000 for my vehicle. Not even 30 day later my vehicle cuts off and had to be towed back to Honda of Valley Stream where I was told that now it needs a radiator, fan cooling system and the motor cooling system. When I ask to speak to the manager, I was told there is no manager in today. They finally allowed me to speak to the assistance manager Mark Swakinski when I explained that the car was here less than 30 days ago and had a complete diagnosis why didn't this get diagnose, he tells me that it's not Honda fault and if you go to the doctor and he tells you that you are completely fine and have a heart attack the next day is it the doctor's fault. Actually, yes because there are warning signs when a person gets ill just like there are warning signs when your car is going to break down. So, I don't understand how a complete and thorough diagnosis was done on my vehicle and less than 30 days later I am paying close to $2,000 again and it's no one fault.I don't see how an assistant manager can be so condescending to this matter especially when I'm a woman with a terminal illness and trust me there are always warning signs to everything.
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February 2024 by Angelica Gomez
Hoorible experience Kevin is horrible
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February 2024 by Amanda
The short young women that was flirting with her an co worker was very unprofessional and had a nasty attitude.Took a long time just to get me a receipt
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February 2024 by Roger Mahes
The Service tram did a magnificent job, Claudia and Willy particularly..Slso my mechanic…CHRIS..very pleased with them.Thank you very much.
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February 2024 by Sharvini Sahadeo
this was honestly THE WORST SERVICE I EVER RECIEVED since taking any of my vehicles to this service center. my back passenger door has water leaking in to the panel and its still under warranty. when i explained the situation over the phone to book my appointment i was told there would be NO expense on my end. i got there and explained to the guy what was happening and he said for a tech to even look at it, itll be $180 up front and if anything needs to be repaired i'm responsible for the cost. he then proceeds to tell me it looks like i drove through a flood. this is ridiculous that men make assumptions that womens know absolutely nothing about cars. this guy wasnt even one of the servive employees who works on the vehicles. after that conversation, he said he'll be right back..... he came back with the vehicle’s history and basically pushed me out the door saying that i should take the car back to the dealership where i purchased for them to assess the situation.Literally WASTED AN ENTIRE DAY for no type of resolution.EXTREMELY DISAPPOINTED WITH THE CUSTOMER SERVICE RECEIVED TODAY.
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February 2024 by Tunisia G.
I had the worst horrible experience going to Valley Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience in all my 26 years of going here. I brought my 2019 Honda Pilot Elite into Honda on December 26, 2023, because all the security feature lights on the vehicle came on. I took it to Valley Stream Honda where I was told that it needs a full diagnosis to see what the problem was. I was later told that after the complete diagnosis that the fuse in the front windshield window camera needed to be replaced because the fuse was damaged. I said alright my vehicle was there for 2 days and I spent close to $2,000 for my vehicle. Not even 30 day later my vehicle cuts off and had to be towed back to Honda of Valley Stream where I was told that now it needs a radiator, fan cooling system and the motor cooling system. When I ask to speak to the manager, I was told there is no manager in today. They finally allowed me to speak to the assistance manager Mark Swakinski when I explain that the car was here less than 30 days ago and had a complete diagnosis why didn't this get diagnose, he tells me that it's not Honda fault and if you go to the doctor and he tells you that you are completely fine and have a heart attack the next day is it the doctor's fault. Actually, yes because there are warning signs when a person gets ill just like there are warning signs when your car is going to break down. So, I don't understand how a complete and thorough diagnosis was done on my vehicle and less than 30 days later I am paying close to $2,000 again and it's no one fault. I don't see how an assistant manager can be so condescending to this matter especially when I'm a woman with a terminal illness and trust me there are always warning signs to everything.
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January 2024 by Antigha E.
Although Josh is only a driver at this dealership, he handled my car and service appt with care. I was having a very bad day, and appreciate his display of customer service. Thank you again
