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June 2025 by Cee
My recent experience at the Valley Stream Branch on Merrick Rd was exceptional unsatisfactory. The branch location is not conducive to customer satisfaction. A comprehensive overhaul of the staff is urgently required. I visited the Branch recently for the first time. The wait time was extremely long. To make matters worse I encountered an old coworker who had entered and signed in after me, we engaged in conversation, and when the customer service representative approach the list to call in whose next waiting, my ex coworker greeted her and they said hello to one another and said, “do you remember me, I was in here last week” she then stood up and proceeded directly to the next available rep, causing the customer service to prioritize her attention without consulting the waiting list. This incident prompted me to express my dissatisfaction, but unfortunately my concerns were disregarded. Based on this experience I would not recommend this branch neither will I returned to this branch. The service provided is significantly below par.
*****Very unpleasant and unsatisfactory experience.
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April 2025 by Laurie Rice
Without going into personal details, i was having a bit of trouble with my account. Thanks to the branch manager Yogi, it was totally resolved. I can't thank him enough. In my opinion, he's a fantastic asset to the bank. He Rocks! Thanks again Yogi!
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March 2025 by Mike Donlon
This is the worst jovia location i have been to. During regular business hours, making a withdrawal should not take 30 minutes. The staff are incredibly slow moving and it is inexcusable. Close this location or speed it up.
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March 2025 by Carlos Soto
This company as a whole is incompetent and they don’t know what they are doing. Something as simple as a wire transfer is too complicated for them to process. Customer service over the phone is a joke. Good luck if you keep your money with Jovia. They are horrible.
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January 2025 by Melanie Mink
If you utilize this credit union and live in another state be forewarned they outsource their customer service overseas. I wouldn't care if it was competent, but this has caused me serious issues this week.
I needed a verification letter for my checking account to put proceeds of a loan into it, and the proceeded to send me a letter pertaining to a loan I had received from them last year. It's like their own workers don't know what an account verification letter is.
This is unacceptable
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December 2024 by pierre Dieumy
This the slowest branch you can go to the employer there don't care they don't respect that you sign in or not its crazy
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October 2024 by David Herrera
Unfortunately a decade of loyalty has no regards for the customer service of this company. I may move my finances somewhere else. I write this on call w/ customer service who are quick to push me to the next representative and make me wait 20 min between each conversation
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May 2024 by Annette Coxall
Pamela is the most satisfying customer service client to work with. She is patient, very customer centric; and I am very satisfied!Pamela guides the customer in setting up their online banking application for ease of use. She focuses on each task and is diligent in completing each request the customer requires.Today it was:A. changing my account pinB. Requesting a pause on an electronic transfer from an external bank, andC. Completing a loan aplication.She spent valuable time with me and I am Very satisfied that all my requests were satisfactorily completed.She is an asset to Jovia Fina cial Credit Union.Thank you Pamela you are 100% customercentric!SincerelyMember AWCoxall
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March 2024 by William Szeneri
The very worst Credit Union ever. They never respond to any inquiries or concerns. Trust me go elsewhere as there are much better financial institutions!!
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December 2023 by Nicolette Cr
They put my check into another person's account. They also have not resolved this. Use a major bank with competent employees who can put deposit your check into your account and not strangers. Do not bank with them.
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September 2023 by Sophie R
I opened an account today and Kadine provided excellent customer service. She was patient and thorough with the answers to my questions. She finished setting up my account and didn't rush, even though it was 30 minutes past her clockout time.
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September 2023 by Liz W
Ever since they switched from NEFCU to Jovia, its been nothing but trouble. Very slow service in the drive up tellers and takes over ten minutes for a simple deposit. Ive been a member for years and its a constant headache to come here. With all of that their updates on the mobile app is ridiculous and I am on the verge of switching banks because its just hands down horriable.
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September 2023 by Shifat Ara Alam
Fake bank ever. I paid off my loan. And they said I miss 3 payments . I called them and said you’re car loan paid off but I can see my experience report they flagged my account 3 payments due. Are you serious bro. What kinds of scam you are !!
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July 2023 by Jennifer Jean-Francois
Thank Medjeen, Kevin, and Steve, as well as all of the lovely professionals that work so hard to accommodate their customers.
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July 2023 by Karrussell T
I didn't wait long to get a new debit card. Quick, easy and convenient.
