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December 2023 by Charles McCartney
I called this morning to try and set up an outpatient program, was told they just needed to see if my insurance would be approved. Was told they call me in an hour and they never called. I am going to KPC instead
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November 2023 by A K
Don’t go here or waste your time trying to get an appointment at this office. They’re not interested in having new patients even if they tell you they’re accepting them. I write this after arduous attempts to schedule an initial intake appointment with their rude & disorganized staff.I first called New Horizon’s Valley Stream office on 10/26 to schedule an initial intake. After providing my preliminary information and insurance info, a rather unfriendly person called me back a few days later and scheduled me for an appointment on 11/7. Unfortunately, I had to cancel the appointment because I was in a car accident the day before and my back was hurting. I did not get home early enough to contact the office before they closed, so I called them the next day to reschedule. When I called, the person who answered the phone seemed irritated because I called to cancel. I don’t know why because I explained what happened (maybe she thought I was lying?). Anyway, I told the receptionist that I wanted to reschedule my appointment and she said (with an attitude) that she could not do it and that I'd have to call later in the week to speak with someone else. I told her that causes more delay for me to complete an intake appointment but she didn't care. (On a side note, the receptionist did not bother to ask if I was okay after I told her about the accident. Manners seem to be a thing of the past). A few days later, I called the office to reschedule and spoke with a woman who set me up for an appointment on 11/21. After we ended the call, the woman immediately called back to say that the 11/21 appointment wasn’t actually available and that their office would call me back with a new date and time.Following that call, I received a voicemail from a woman at New Horizon, named Alexis. I missed her calls on 11/15 & 11/16 so this morning (11/17), I called her back and was told (in a really nasty attitude) that I would not be seen for an initial intake "until sometime in December" because (1) I cancelled my initial appointment (despite being in a car accident the day before) and (2) because I missed her call the day before wherein she wanted to tell me of an earlier appointment that was available. I explained to Alexis that I spoke with someone from her office earlier in the week who scheduled me for 11/21 but then cancelled that date, and that I was then told someone else from New Horizon would contact me to reschedule. This Alexis lady thought I was lying about the 11/21 appointment and said I won’t be able to do an INITIAL INTAKE until some time in December. However, she didn’t know when because no one had spoken to the therapist(s). (What kind of disorganized place is this and what earlier date was she calling to schedule me for if their office didn't have any availability until December?!) At that point, I said forget it because not only is this office rude and disorganized, they’re trying to punish patients who cancel appointments or miss their calls, by claiming therapists/doctors aren't available for weeks thereby making it impossible to get help. What kind of health care center is this?! I hope the owner sees this post because the behavior of New Horizon’s intake staff is really inappropriate, rude, obnoxious, and warranting of legal action.To the Owner: Revamp your staff and get better people to work in your company. You lost a new patient and you’re probably losing tons of existing ones based on how your staff behaves. The Google reviews don't lie.
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September 2023 by Jack Per
These reviews must be for the mental health clinic. I attend chemical dependency in valley stream and have had no issues with any staff. Shame they don’t deprecate the reviews by clinic.
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August 2023 by Delores Rose
I appreciate everything they did for my son at new horizon counseling center. Julia Mathews was attentive and very knowledgeable with the needs and the type of counseling my son needed. You don’t find many adolescents who enjoy speaking comfortable with their mental health counselor. He has and is doing amazing thanks to her. I Highly recommend Julia! Thank you from the bottom of my heart.
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July 2023 by john Garrett
In a very difficult time in our family, we found New Horizon Counseling Center. The doctors and therapists there gave us our family back. We are still going there and we are very happy with the progress made. Also, parking is easy, the office is safe and clean, and there is a security guard, who is always friendly.
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July 2023 by Maricela Grisales
I am happy to take my daughter to New Horizonshe feels good and has made progress. She is happy with Yayory The therapist, who has never canceled appointments with meon Mondays she is in a youth group, she has a lot of fun.
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July 2023 by Lauren Ashley H
So overall, the therapist, my son was assigned is amazing. I will not add her name for privacy purposes what I will say is that anytime I call the representatives on the phone mainly the young women have such terrible attitudes to be in such a calming and mental health environment. It’s almost like talking to someone who doesn’t want to be at work. I will not see this for all the staff because I have dealt with about three gentleman who were very professional not quite sure if it is a stressful work environment or they just don’t like their jobs, but not very professional for people seeking help for their family themselves or their children. We have to think about cultivating a positive stable and welcoming environment when people are seeking services for their mental health, or any other thing pertaining to their life.
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July 2023 by Chris S
I had been searching for an organization in my insurance network that had openings. Every practice I called was filled or had a waiting list except for new horizon. Now I know why. In between my intake appointments, the therapist left the agency. The turnover rate is so high. 3 therapists in a couple of months?? The psychiatrist never calls when the appointment is scheduled for but hours later and if I'm not available when he calls, I miss my appointment and don't receive medication refills. Good luck trying to call the front for help. They do not care and let you know it. I actually feel worse than when I started seeking help.
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May 2023 by Kaitlin Boyle
They do not communicate with one another. Impossible to get in touch with a supervisor. Therapists do not read charts and therapy has become a stress in my life.
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January 2023 by River
This place sucks!!! The workers are lazy and can barely do their job! I had a therapist who would cancel every time and she decided without talking to me pre hand about stopping therapy without trying to find an available schedule. She blamed me on missing sessions while she’s always on vacation and decides not to call. Horrible service NEVER come here
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December 2022 by Ame Universe
I have been going to this place for around 6 & a half years. While I have an amazing psychiatrist & a wonderful therapist (& my previous therapist here was great too), the staff here are painfully incompetent. The person in charge of prior authorization has failed to provide me with urgently needed medication for months without me calling relentlessly like some sort of sociopath. & most of the people at the front desk just gladly hang up on you or are rude to you if you actually want them to do their job. I even had one lie to me by claiming to schedule an appointment for me, only for me to call in & find out it was never scheduled at all. I don't understand why it's so hard to get something done here. If I didn't have such amazing care from the people who matter most here (psychiatrist + therapist), I would never come back. It's truly shameful how the people not directly involved in the psychological care aspect have no ability to respect or be compassionate for all of us disabled &/or mentally unwell patients. Had they been competent & respectful, this place would get 5 stars from me.I wish I could recommend this place. I truly have the most wonderful psychiatrist & my therapist is such a sweetheart. But the complications from the other staff is just...too much.
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December 2022 by Anna-kaye Smith
The lady at the front desk name Diane is the most rudest receptionist I have ever met. I don’t know why you guys have her there. She is the first face that you see, HR should be ashamed of themselves for hiring someone like that. Horrible!
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December 2022 by AnonyMOOSE User
I have been going to this place for around 6 & a half years. While I have an amazing psychiatrist & a wonderful therapist (& my previous therapist here was great too), the staff here are painfully incompetent. The person in charge of prior authorization has failed to provide me with urgently needed medication for months without me calling relentlessly like some sort of sociopath. & most of the people at the front desk just gladly hang up on you or are rude to you if you actually want them to do their job. I even had one lie to me by claiming to schedule an appointment for me, only for me to call in & find out it was never scheduled at all. I don't understand why it's so hard to get something done here. If I didn't have such amazing care from the people who matter most here (psychiatrist + therapist), I would never come back. It's truly shameful how the people not directly involved in the psychological care aspect have no ability to respect or be compassionate for all of us disabled &/or mentally unwell patients. Had they been competent & respectful, this place would get 5 stars from me.I wish I could recommend this place. I truly have the most wonderful psychiatrist & my therapist is such a sweetheart. But the complications from the other staff is just...too much.
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December 2022 by Alana Rose
Okay where to start. As a social work student myself, this place is a disgrace to the mental health community! The therapists and doctors never stay. I went through four different therapist in a matter of eight months! I saw that they responded saying that the manager is always available which is false. I always tried reaching out and I never got a response. This place should be reported and shut down! My therapist now doesn’t help me at all. The previous therapist I did love but unfortunately she left in a short matter of time of course. I have a doctor now that I really love and the previous one I did too. However the only downside is the doctor I have now isn’t knowledgeable in certain aspects especially with medication. I did see a doctor here who was horrible! He belittled me and I cried after. He humiliated me and made me feel that I will never get better without the medication. He said I needed to be on at least four medication‘s which is crazy to me because I always did fine with just one or two, it just had to be the right medication. He told me false information and he made me feel really uncomfortable. The doctors here really encourage you to take kpins or Xanax even if you have an addiction problem or you are against. The staff here is unprofessional. This place would rather you go to a therapist that doesn’t help than prescribe your medication. If you don’t go to therapy at least four times they will not give you your medication. So if I stop my medication I can possibly die or I will be in the hospital. If that does happen I will sue them and I know for a fact I would win. Basically they would rather see you die. I understand their policy but still. There were times I just couldn’t make it to therapy because I have an extremely busy schedule that changes often. I missed one session and they threatened to kick me out. I noticed a lot of the therapists here are unqualified. The place looks like jail and the receptionists are very unprofessional and come off as rude. Unfortunately I have to go to this place to get my medication because my insurance doesn’t cover anything else. Hopefully I can get out of here soon. They also claim that the therapist do cognitive behavioral therapy meanwhile not one did it with me. I would avoid this place if you can at all costs!
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December 2022 by Fah
Extremely unprofessional staff and medical personnel. Often neglect appointments by either calling/showing up late. There is no accountability. I once had to get a crucial doctor's note for school. After almost 3 weeks of waiting and calling and dealing with immense disrespect over the phone I picked up the letter in person just to open it and find out, there were typos and handwritten corrections over the typed letter. There was no effort put into it at all. There was not a single ounce of remorse shown by this doctor. Furthermore, the same doctor ignored my discomfort with the medical treatment on numerous occasions before I put my foot down and decided to stop taking it. The therapists I was seeing were slightly better than the doctors. But the problem of neglecting appointments remains very true. Additionally, the only effective therapist I had there quit without any forewarning to her patients. I was distraught but I was not surprised given the poor ethics of this establishment. Overall, do not come here under any circumstance.
