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“Brian waited on us. I got a new phone. He helped us out very helpful very friendly and very good customer service and offered us a new plan with our TV with spectrum and we took it along with our new phone.”
“I came in and asked about service and the young lady I dealt with was amazing I believe her name was brandy , she did a amazing job as well as her team , who were very friendly from the start with there warm hellos”
“This review is for the Verizon store located at Oakdale Commons on Harry L Drive, Johnson City, NY. We have 4 cell phones on our Verizon plan. On multiple occasions when ever we had issues, we would call Verizon's 800 #. Every phone call has been met with extremely LONG calls and MISINFORMATION. Each time, we ended up needing to go into a Verizon store. Of all the locations in our area, we have found the best support at the Verizon store at the Oakdale Commons. The store manager, KAISY O., has been the most informative AND the most helpful multiple times. More recently, on 6/30/25, and after multiple lengthy phone calls with Hazel (Verizon 800), we called Kaisy. She was so helpful. We ended up needing to go into the store for a replacement, and between KAISY and DERRICK, we walked out with 2 new iPhones. Thank you both so very much!!!”
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“Andrew solved complicated issues caused by third party stores. He worked with customer support to resolve problems after a phone was lost, and luckily found. It pays to work with Verizon corporate stores and not third party. Thank you Andrew!”