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September 2023 by Lynda Hall
I needed a new car quick as I totaled mine. We contacted Matthews Chevy and spoke to Badr. He was amazing he knew everything about the car we were interested in and went above and beyond to get us into it with the payment we wanted. I would highly recommend going to see him you won’t be disappointed.
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September 2023 by Bv1980d Vandee
We have been going here for two years now for all our services and repairs on our vehicles. While the prices are a little high, we get exceptional service from Jenn in the service center. She does an awesome job informing you of your vehicle's needs and goes the extra effort to get it in as soon as possible.
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August 2023 by Ro S
Eljawon A is one of the best sales people I have had the pleasure to work with. I came in and I was stand-offish because I knew that it was going to be incredibly different now because covid had changed things.I wanted a Tucson, and I wasn't about to pay that price but the car I ended up in is absolutely beautiful. I don't need an SUV/CUV. I just wanted one to keep up with the joneses. But damn if my Elantra with the convivence package isn't zippy.So many features on this car that my 2021 SE Kona didn't have.Back to Mr. Eljawon. Man, firstly I forgot how much car people zip around the dealership. I most definitely appreciate his willingness to get it done in a timely fashion and make sure me the customer was ok. But I was more worried he needed to eat, and make sure to stay hydrated.What a lovely person though, it's nice to be put at ease by someone. I remarked that he felt like my brother, because it was easy to have a conversation with him. Which is helpful for someone who hates the process of car buying/leasing.I also want to thank Mike C and Krystal C as well.Professional to a t. Thanks yall. Above and beyond as always.( Give Eljawon a lunch just for dealing with me, ha ha )
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May 2023 by Shawntai Marie
Wouldn't go anywhere else for a new vehicle!!!! Thank you Frank Valley!!! Amazing prices, amazing vehicles, amazing staff. Highly recommend going here!
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May 2023 by Emily Potter
If you are shopping for a new car or need repairs to your current, I highly recommend Matthews. The entire staff is friendly and goes beyond to help you out. I recently had my Kia Sportage in shop for minor repairs from the garage hitting my car ?! Corey was able to quickly fix the damage and he was also very courteous. I highly recommend the team!!
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April 2023 by Troy Jones
In October 20th 2022 my wife and I purchased a 2020 pathfinder from Matthews with 46,000 miles on it. During our purchase negotiations we brought 3 concerns about the vehicle to the attention of the salesperson. Issue 1 was a whining noise coming from the power steering unit, issue 2 was the AC did not appear to be blowing as cold as it should, and issue 3 was a slow pressure leak from one of the tires. The car was then brought into their repair shop before purchasing and we were assured that both the power steering system and AC system were 100% ok and no issues were discovered. The tire was re mounted and has not been an issue however less than 30 days after buying the vehicle we noticed the power steering reservoir was empty and there was a large leak coming from the distribution system by the drivers side tire. Matthews informed us that this was not their problem even though they had previously “investigated” and assured us there was no issue. Now that it has started to get warmer it is also very noticeable that the AC does not work as it should. This is due to another large leak causing the AC system to be unable to hold fluid and will also be a very costly repair. The local mechanic that I have taken it to for both of these issues has made it very clear that these issues were not hard to locate and that had the car actually been looked over the Matthews mechanic should have seen them very clearly.
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March 2023 by Daniel Roper
There's a car salesman named Rich French,Whose skills are truly a tremendous wrench.He knows how to sell a car with grace,And always puts a smile on customers' face.Rich's knowledge of cars is beyond compare,He can help you find the perfect one, I swear.He'll guide you through the features and specs,And make sure you get the best deal, no wrecks.His charming personality is a delight,And his honesty shines so bright.He'll never push you to buy what you don't need,And always puts your interests ahead of his greed.If you want a car that's just right,Go to Rich French, he'll make it bright.He'll give you options and choices galore,And make sure you drive off with a smile you adore.So when you're in need of a new car,Just remember Rich French, he'll take you far.With his expertise and friendly demeanor,Your car buying experience will be a winner
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February 2023 by Nicole Naylor
The buying experience we had with Mathews was good. Bill was helpful with the purchase process and setting up financing and DMV processing. The car arrived when it was supposed to and was ready for pickup.Having said that, every interaction for service has been less than satisfactory!!! Unfortunately this means I would not return to purchase subsequent vehicles. I have indeed made a 2 additional vehicle purchases since buying my KIA and I went out of town to look at the Kia and Subaru vehicles. Ultimately I bought Honda so I could have service done locally.An additional note: The request for a review came, stating that since we "purchased our vehicle last year"....it has been several years since we purchased our vehicle, so they are going back through old records trying to get reviews.
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February 2023 by Eb M
I have been going through a lot for these past few days. I was scheduled for an appointment yesterday, but I had to get my car towed to their shop and it wouldn’t have gotten there until after my appointment time. My car was still full serviced. The team worked on my vehicle up to the last few minutes they were suppose to leave. Matt was AWESOME. Very kind and overall just cheerful. Just him being who he is made what I’m going through less stressful. Thank you all at Matthews shop for your help and and support yesterday.
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February 2023 by SonoWitch
The buying experience we had with Mathews was good. Bill was helpful with the purchase process and setting up financing and DMV processing. The car arrived when it was supposed to and was ready for pickup.Having said that, every interaction for service has been less than satisfactory!!! Unfortunately this means I would not return to purchase subsequent vehicles. I have indeed made a 2 additional vehicle purchases since buying my KIA and I went out of town to look at the Kia and Subaru vehicles. Ultimately I bought Honda so I could have service done locally.An additional note: The request for a review came, stating that since we "purchased our vehicle last year"....it has been several years since we purchased our vehicle, so they are going back through old records trying to get reviews.
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December 2022 by Kaitlyn Wingerter
Purchased a 2020 Nissan pathfinder just over a month ago. Since purchasing I have realized the piece where you open the hatch is broken, and came broken. no big deal. The drivers window can no longer be rolled down after using it MAYBE twice because it doesn’t roll back up. Figured well at least nothing major. It rained a couple days ago and I realized something had been leaking from my car onto the driveway probably since I have bought the vehicle(Multiple spots on driveway). Come to find out the power steering fluid is leaking out and the reservoir is already completely empty from the leak. Very frustrating to purchase a fairly new vehicle from a well known dealership just over a month ago and have so many issues.
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December 2022 by Neil Turcotte
Great pricesSean Judge is an incredible salesman2023 Chevy Blazer Premier was worth the wait
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November 2022 by P S
Recently learned that the transmission the service center replaced in my vehicle 5 years ago under warranty has 50k more mile on it than my vehicle, instead of a new or rebuilt transmission per the warranty. I'm now having issues with the transmission and need to have it replaced. Thanks for nothing.
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November 2022 by Mike Carroll
Within 30 minutes of getting an online pre-approval for a Matthews Kia I was looking at near me in Schenectady NY,with a card I seldom use,someone 8 states away tried to make (2) $900 purchases with that card.The credit card folks got in touch right away, shut down the scam, but the breach could only have been through the dealership connection.No proof, I'm no cyber pro, but the timing and connection are clear.No stars, and I've asked the managers to delete any connection to me.
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October 2022 by Laura Conaty
I was just there today, 10/4/22, for service on my VW Beetle - airbag recall. The ease of scheduling the appointment, to getting my car in and out in less time than expected, along with the courtesy provided by everyone I came into contacted with was TOP NOTCH! When I brought it in, I forgot to ask them if they could put air in one of my tires. When the car was ready, they had done that, too, without me even asking them!My son asked me how my appointment went and I replied, "Their Service Department is IMPECCABLE!" Now, because of how well I was treated, I'll schedule my servicing with them from now on! Five stars!!
