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November 2023 by steve salmons
As travelers from Az. on an extended adventure, our GMC diesel truck began displaying negative signs in Upstate New York. Our first experience with a dealership service department in Herkimer, NY was nothing close to commendable! After two weeks we were told all was just fine. Knowing the truck wasn’t “just fine” we aborted the remainder of our trip and began our return trek to Az. 120 miles later, the negative signal returned! Fortunately, we were able to safely exit interstate 86, Vestal, NY. No idea regarding our location, we pulled into Mathews GMC Dealership, travel trailer and all. Our first encounter with Jen Hantsch and service mgr. Pat on a Saturday, mind you, was so positive! Within 20 minutes the issue was diagnosed. Entire fuel system was in need of replacement! How did Herkimer miss that?!? Jan was completely onboard helping retrieve the necessary funds from our warranty company. Not an easy task! Once funding was secured, Jayson Vonvolkenburg, Master Mechanic, took over! We had constant communication with Jen at Mathew’s. What a difference it makes being kept in the loop! It was a lengthy repair. Lots of parts and hours! Jayson was determined to get it right! We received the call, “Are you ready to go home?” Jen said. We retrieved our vehicle after an informativediscussion with both Jayson and Jen. We were finally able to say goodbye. These folks have been following our travels making sure all is going well! Who does that? Well, Jayson and Jen At Mathew’s Chevrolet do!! Thank all involved as we traverse home on Interstate 40. Almost Home!
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October 2023 by Christine Thompson
Nicole was incredibly helpful and because of such I was able to get the perfect vehicle for me. I am beyond happy and look forward to purchasing other cars in the future with Nicole.
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September 2023 by Tami Hamberger
We love Matthews GMC dealership!! We had a hassle free experience!! Everyone in the dealership was very friendly! The dealership was beautiful and so clean! We’ll be making the trip again to buy our next vehicle from Matthews!!
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September 2023 by Robert Patterson
Always treated very well by your crew at Matthews. Prompt and kind and extremely courteous. It’s obviously not on my list of things I want to do to get a car serviced but your staff makes it nearly enjoyable.
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August 2023 by Anita Tyrrell
Scott recognized me and immediately called me over to his station at the service desk. I had an appt for inspection, but he pointed out it had been almost a year since my oil change and best not to let it go even though I didn’t have the 5000 miles. I asked about Jim Rogers as I didn’t see him at the desk. Later, Jim came to the waiting area just to say “Hello”. My car was ready in the time I expected even with the extra service (oil change). I left there, not only fully satisfied, but having a happy day to have been treated so royally by everyone.
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August 2023 by Lorie McCrone
Fantastic customer service! We take our car here every time we need work done on it. They are fast, efficient and friendly! I would highly recommend Mathew’s!
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August 2023 by Gene Shafer
Very pleased. Great communication. Extremely clean work areas.
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August 2023 by Greg Patinka
Bought a new truck out of town because of the GMC shortage. Was looking at 2023s, 2500HD. Was told if I bought at another dealership it's no problem bring to them for service. Which is why I was there. In and out quickly and easy. Never asked about where I purchased the truck. I needed a front license plate holder and a New York State inspection.
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July 2023 by Carmel Macali
Thank you so much for getting me in and fixing my 2017 GMC Denali A/C!When I ask your service department, to look into some other noises that I had heard they took it very seriously, and looked into it, figuring out there was nothing wrong with it, but I felt confident that they thoroughly went through my vehicle and made sure it was safe for my grandchildren and I! Thank you Matthews for your excellent customer service!
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July 2023 by Tom Bailey
I was going to get my jeep undercoating at z bart but after speaking with the gentlemen at vestal Matthews location I was so impressed that I had Matthews do the undercoating. I am very glad I did and from what I could see after the work was completed really impressed me!!!! More bang for my buck and good bye to z bart !!!!! Thank you for the great job you did, I don't think my jeep will ever rust!!!!
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June 2023 by Paul Topencik
Jim Rogers and Rob did the best job they could. Because of replacement parts not available the service took longer but we had a courtesy car to get us through the delay. Thanks to everyone.
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June 2023 by Don Millard
A very nice place to do business.Great facilitiesVery knowledgeable sales staffNo high pressure (gotta sell it now !!! )They take care of everything, a true one stop process.Definitely will do business there again.
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June 2023 by Stacy Skrivan
Professional and all around great people. Fixed my escalade for me and explained to me in detail, what happened and why I needed it fixed.Great company, definitely would recommend!
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May 2023 by Dan I
The warranty replacement of the 6.2 truck engine was even more seamless and stress free then I had imagined. If the next truck is a GM product it will more than likely come from Matthews! Scott, the Service Writer is a major asset and I could not be more pleased with how he handled this! Extremely competent and knowledgeable of the products that Matthews sells / services and an awesome personality! In fact the other service writers were very personable and pleasant as well. Keep in mind these vehicles consist of thousands of moving parts and things can happen. It’s how your point of contact with the manufacturer handles things that matter most!Thank You!
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May 2023 by brad burman
I made an appointment for an oil change and tire rotation on my new truck. We arranged that I would drop off the truck before they opened on the day of the appointment. I dropped the truck off and went to work. After work I called to see if my truck was ready for pickup and they put me on hold for 5 minutes. Then they proceeded to tell me they had not touched it and blamed me for the lack of service. Very disappointing and aggravating. I do not recommend using Matthews GMC.
