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January 2024 by Chris Burns
The Collision group from Chris to Nicki and the whole front office team was very helpful, friendly & explained what was going on with my car throughout the repair process. The end result is a great repair that no one would know too place based on the paint color matching. Great work & I would recommend them any time!
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January 2024 by Andrew Tunison
I chose Matthew’s because I bought my GTI through them a few years ago and have stuck with them for all service. I had a 1:00 appointment to get an estimate on front end damage after I hit a deer. When I arrived, I was told that the two estimators were on the phone with insurance companies and that it might be a little while. I was waiting for 30 mins before I left. They even let a claims adjuster come in and talk with them while I was waiting. I took off work for the appointment and went out in pretty nasty weather just to sit on their couch. Pretty bad customer service Matthews.I then went to CarStar HillCrest was in and out in 15 minutes.
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January 2024 by eri lol
Matthews did an amazing job on my Hyundai Tucson! The bumper was damaged when I first brought it in and the car was all ready to go a week later. They updated me on the process and it looks like nothing ever even happened to it.
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December 2023 by Mariena Silvestry Ramos
After hitting a deer in Newark Valley, I had my car towed to Richford, then transferred to Vestal. The folks at Matthews Collision were very kind, helpful and followed through way faster than my insurance company. When my car was declared a total loss, I was able to easily coordinate picking up my belongings and handing in my spare key. A+++
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November 2023 by Cheryl Connolly
The staff at Matthews Collision Center were very professional and also very helpful in my situation. I was told my car would be in the shop 3 days, yet the work was completed in a day and a half.Service: Painting
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September 2023 by Chris m
I am very pleased with the work. Had the rear quarter fixed on ram 2500. Always kept me informed of the progress and when the truck would be ready.
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August 2023 by MMockable
Very professional work! I was well taken care of and updated on the status of my car all along the repair process. I want to give a shoutout to the office staff who helped me along like a long lost relative, as well as the service manager and his assistant, who all described in detail what was going to be done and how long that was expected to take. They have a great relationship with the car rental company and took care of the little details of returning a rental car that can get worrisome. They also washed and detailed my car before it was returned to me. They did it so well, my friends think i got a new car. In dealing with the stressful problems of repair after a car accident, these people could teach the other collision places how it's done.
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August 2023 by Jeanne Saddlemire
Customer Service is top notch. I was kept informed of the progress every step of the way. When I picked up my car it was spotless inside and out. I highly recommend them.Service: Body & Trim
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August 2023 by Heather Heavey
I brought my car to Matthews after being hit on July 4th. Despite Progressive wanting to offer up another body shop I insisted that it needed to go to Matthews since my vehicle is currently leased through Matthews and I wanted to make sure everything was done correctly in case I turned the lease in and didn't purchase it. I received a call after a few days from Jim who stated that the damage was not as bad as was originally estimated and that I would be getting $300 back from the overage. I was surprised by this as I assumed that any extra money would be going back to the insurance company. He assured me it was totally legit and on the up-and-up and there were no concerns so I was pleased to know I'd have some extra cash this month, because who wouldn't like an extra $300?! Today I show up to pick up my car (a one week turn around, so not too bad!) and the girl at the desk, Nikki I believe, tells me that in fact I am not getting any money. Ok, cool, no big deal, it's not like I had spent it already...but I mentioned that I had been told differently and that it should be addressed as I was being told two different things. She again repeats to me that the money goes back to the insurance company, as if I was somehow being difficult about the money when all I wanted to do was make sure that it was communicated to Jim that he shouldn't be telling people something that isn't correct. I walk out to my car and can tell as I am approaching it that something is off. I get closer and I realize that the rear panel that they repaired is painted the wrong color!! I go back inside and tell Nikki this and she offers no apology or even a look of surprise, she just picks up the phone and pages Jim. Jim comes out and I tell him the issue. We walk outside, in the pouring rain (and I have no umbrella because I keep it in my car), and Jim looks at the car, rubs the rain off as if to see if that would somehow make a difference, then says something about a "tri-coat" and heads back inside. I return with him, soaked to the bone at this point and sit while he scrolls through pictures. He eventually says that he doesn't know why it was pushed out that way and they can fix it and it should be ready tomorrow. At this point I am boiling mad because it has become very clear that no one has a clue as to what is going on in that place. Hopefully the car is correct tomorrow but I am done with all things Matthews - both their sales and their body shop.
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July 2023 by Catherine Haley
Matthews is awesome. They kept me up to date with repairs and my vehicle looks amazing.Services: Painting
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June 2023 by Bonnie Randall
From start to finish the staff were friendly and knowledgeable about the updates and process of fixing my vehicle. Auto body techs fixed in a timely matter. I got my car back and would never know it was damaged. Would highly recommend Matthews Collison!!!
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May 2023 by Alina Riley
Took my vehicle here after being hit by another car! My car looks brand new. I'm so impressed. Definitely recommend.
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April 2023 by Christina Fisher
Quality work and attention to detail. Only downfall is the communication is a bit lacking. The communication between employees and the communication with the customer. I had to call for updates not the other way around.
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March 2023 by Noah Yadlosky
Matt, Kendal and Chris and the rest of the team here at Mathew's collision did a great job and where able to help me out and give me answers asap and helped me get my car back as soon as they could thank you guys.Services: Transmission
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March 2023 by Jeremiah Sicard
They where able to get my vehicle in and repair way faster then my expectations.Services: General repairs & maintenance
