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October 2023 by Larry Mabus
Tim in the Service department was great! And the tech working on my car stuck with it through a difficult-to-pinpoint problem with the heater.I was disappointed that your vehicle loaner program only covers VW warranty service. That left me without my car for a week. One might be led to believe that we non-warranty customers are not as important to your dealership
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October 2023 by Donna Marcello
I had the perfect buying experience at Matthews VW in Vestal. They located the perfect vehicle for me and the process was seemless. I couldn’t have asked for a better salesperson. Mike Geoff explained the features with me in the drivers seat which made me at ease. His communication was spot on.
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September 2023 by thomas mcglone
Bought a A Chrysler 300 from Matthews sales people and service couldn’t be nicer. Great price for the low mileage car. I’ve had it for three years and no real problems besides normal maintenance.
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September 2023 by Jacklyn Hardler
I had the best buying experience at Matthew's Volkswagen in Vestal, NY. Devon O'Brien was able to help find my dream car and made buying the car extremely easy. I am thankful for the kind staff and the wonderful service that i received.
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September 2023 by Hollis Templeton
Mike Goff was friendly and knowledgeable and made the process of leasing a new VW painless! I appreciate the thorough communication and flexibility around my work schedule. I hope Mike is around when I’m in the market for for my next car in a few years.
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September 2023 by Jennifer Hanford
Took my car to get the AC fixed. Rather than fix it, they simply refilled the Freon. It leaked out again and after editing 2 weeks for another appointment, I was told that the person who works on the AC wasn’t available until 2:30 in the afternoon.
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September 2023 by wendy roe
I'm disappointed because... Although my back brakes & rotators were changed as recommended, I'm still experiencing pulsation when braking. I'm wondering if my front brakes pads need replacing as well. Not sure if front ones were even checked
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August 2023 by Shawne Hartnett
I was looking at cars all week and couldn't find anything. Easily made an appointment at Matthews Volkswagen and met Mike Goff. He patiently answered all my questions. I bought a fantastic Atlas. Everything was done in an afternoon with NO hassles. A+++
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July 2023 by Michael McPhail
Always a great experience with Matthews. This is my third car purchase with Matthews and Jack. Jack and Mykel made this purchase easier and more seamless than the previous 2. Thanks again!!
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July 2023 by Andrea G
Just bought a 2023 VW Jetta from hereExceptional service with my demandsMykel was patient and very professional
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July 2023 by Tim Fleming
We bought the car here and have all the service done here we have purchased 5 vehicles through Matthews. From sales to service I have never been disappointed good group of people here! Special thanks to Andy !
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July 2023 by Christina Renee
Very disappointed. Had my car in for oil change. Next day noticed the check engine light was on. Called back and was told in a very huffy tone that "all they did was an oil change so don't have any idea -- not their fault". And they couldn't get me in for 10 days. Said I was leaving on vacation next Friday and was grudgingly given an appointment for Thursday. Not at all customer friendly!
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June 2023 by Mimi Micro
Andy and Mike at Matthews did an amazing job finding just the vehicle I was looking for. Andy did a friendly and efficient job getting me in and out on the road in my new Tiguan. I love it. Great customer service!
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June 2023 by Barbara Dougherty
Just purchased a 2022 Volkswagen Tiguan with help from Adam Barnes at Matthew's on Friday. It was an excellent experience. Adam was knowledgeable and patient with all our questions, and trust me, we had a lot of them! I am so grateful Adam was the one who asked if he could help us, although everyone there was wonderful. I really appreciated his honesty and helpfulness. Matthew's will definitely be the first place we shop for our next car, you should check them out and ask for Adam!
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June 2023 by Amber Lynn
Everyone was polite and helpful, but also professional and honest. Salesmen that start by shaking our hands, then continue to address both of us with any and all questions. The sales team at Matthews took our concerns and helped us mitigate any confusion with our lease. And when we left they made us feel important and like we mattered to them.
