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March 2024 by Kristina Frazier
Not happy. They barely had anything there in my sons size, and what they did have was out in totes set aside to go into storage. I needed a jacket for my son and no store has jackets considering it’s spring but it’s 34deg outside and I’m a paying customer, you won’t pull out one tote so my son can be warm? WTH
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December 2023 by luxin obscuro
I've bought from them before they do have some good deals. Some items they charge new store prices for used items...I've sold to them before sometimes I get a decent amount other times I don't. For example I just went last week it's Christmas time I'd figure they'd be generous. Bunch of scrooges!!! They took a nike coat a new pair of shoes and a sensory game I do believe they said 15 items I only got 25$. So dont assume if you have nice new looking items they will give you alot of money. I would have been better off selling them myself. I also tried applying there they advised flexible hrs which is what I need. I have experience in different jobs clean background. I didn't recieve a call back. Places say there hiring but they are all super picky about who they hire it's ridiculous no wonder why our country is in economic crisis!!!
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December 2023 by Krystal staff
This place is always busy. It takes them a long time to go through the clothes.
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September 2023 by Iris Hadzic
Horrible customer service! There is some awfully rude women that work there. Constant turnover because I can’t imagine how people could deal with it! Hire some young happy people please, maybe some new moms that can relate.
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August 2023 by Wallan
Vestal, N.Y. Location: Being honest. I'm not going to lie. I was disappointed. She stated what they offer: the offer per item is broken down by 3 ways/33% *My experience is that they don't always give you what they say or what you think they are. This is from my recent visit....so my daughter bought and paid 9 or 10 dollars for one brand pair of jeans for my granddaughter. I gave her the 24 pairs of brand new jeans that still had new tags on them that I had bought for the grandkids that didn't fit and one girls dance outfit=25 items. All had been bought in the last 30 days. When my daughter returned I was only given $52dollars for everything. And my daughter asked: so $2 for each pair of jeans and the lady said yes. A week later the jeans I had her bring in are all marked more than $6, what I was offered. So, I was cheated.The day she went the credit card reader was down. The people weren't very friendly and the atmosphere seemed stressed. We had someone who works open a taped box, checked to make sure that a specific item was in the box, without that item it wasn't really usable, it wasn't in there, making the item good for nothing but parts. So be careful what you by it's not always good.I gave one star for variety and one for cleanliness .
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May 2023 by Anysha Mccall
This place was so rude and racist I watched the man explain the store policy to a white woman but not me I came in not knowing the store policy and he explained nothing then never told me I didn’t have to take the offer and I went to get my stuff back they now wants to say I could’ve refused the offer. I have brand new clothes my son never worn but they telling me my stuff was used my son went from preemie to wearing 3-6 skipped newborn to 3 months so how was they worn because I am a black women I get t treated less than typical Akkmerican
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March 2023 by D W
The place has changed it's people working there over the years. The older women that works there is always smiling and pleasant. Prices are decent. They are choosey on the items that they take however, the amount they offer you seems fair. I didn't give them 5 Stars because of the garbage that was in the parking lot.
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December 2022 by Karla Vanderneut
I have never been to this location, and I am still in awe. The place was so organized. The staff was so friendly and helpful. The clothing was clean and fairly priced. I don't know who manages this place, but I think they have done an AMAZING job! It's one thing to be organized but to have a full staff that is keeping it in order as well ....is a great thing! Well done!
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December 2022 by Kersten Lindsey
If you need some extra cash just sell your things ANYWHERE else.. or just donate them because they offer you soooo little you'll feel better giving them to children in need. I brought in two bags FULL of kids clothes, a Winter jacket, snow boots, some football gear, alot of new books and used books and they gave me $.50 cents per item on more than 40 items that they will sell for 5-10x that on each item, if not more. They take advantage of people they know could really use the money. I can't stand businesses like this that act like they want to help people and like they're doing a good thing selling used clothes for $1 or $2 less than target or walmart. Just don't waste your time especially if you live nearly 30 minutes away like I did and have to take two trips for nothing..
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October 2022 by Susan Ann
My first, and last, experience with taking anything to this shop for consignment. Like new items that any one alone they will sell for more than the $5.00 store credit we were given for all of the items they so "graciously" accepted. Had I not been so insulted and upset, I would have just taken the items back. Lesson learned. (Good thing I wasn't expecting a 50% return, wasn't even expecting 20%, but $5.00 was about 1%). There won't be a next time. I'll stand on a street corner and happily give things away tothe people who unfortunately can't even afford to shop at "Once Upon A Child". It should be called "once upon a fool did money we make". Duh on me.
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May 2022 by Paula Stark
This place just lost my business and I'll never recommend it to anyone else. I called ahead of time and told them I had several boxes and other items. Once I arrived and started to bring in the boxes I was instructed that I was only allowed 2 but since my boxes were small they took 4. But nothing else including the pack and play or bouncy seat that stands freely. I'm not very happy with them. The clothes I took weren't wrinkled, stained or had holes in them. Some weren't even worn so they offered me a small amount. Which I took cause I know I can make more money selling elsewhere too. This business will never get my business again. Thanks for absolutely nothing but wasted my time and has.
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May 2022 by Hannah
Great selection.Lots of equipment and toys.Reasonable prices especially when trading in clothing.
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April 2022 by Janice Torto
Every parent and grandparent should check it out. Quality preloved clothing and accessories for all age groups. Affordable clean and good condition.
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March 2022 by Amanda Robbins
Love it. Found some really cute stuff there and definitely gonna go there again. The staff was nice to.
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February 2022 by Jessica S.
My first experience with this place was not a positive one. The staff is rude and act as though you are bothering them when they have to wait on you or answer questions. I received VERY little for the clothing they purchased from me, especially considering the high prices they resell them for. They do not provide sellers with a broken down list of the items they chose to purchase, so I'm glad I thought to ask about a specific pair of boots I had taken...new with $60 price tag still attached. When I inquired as to whether or not they chose to keep these and for how much, I was told yes and that they were willing to pay me $1.20 for them. Unbelievable! Needless to say, these boots came back home with me. I will not step foot in this place again.
