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March 2024 by Dennis Terwilliger
Awesome people
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March 2024 by Karen Dixon
Excellent service! Andrew was very nice and helpful!
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March 2024 by David Faidiga
Very nice and honest.Company phone service, is ridiculous.Better to stop in.
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March 2024 by Brian Chadwick
Worst experience I have ever had. Will never go with them again. I took my car there to get windshield replaced, paid out of pocket. After I paid they decided to tell me they broke a trim piece on my car but don’t worry they will find a replacement (which took them over a month to do). I had to keep calling and asked to speak with district manager twice which they did not even have the time to talk to me at all. The woman at the store I talked to last time was the rudest person and should not have a job after talking to customers the way she does. After hounding them for my replacement trim piece I finally got it after 5 weeks and the paint job was the worst I have ever seen. They could not find my trim piece matching color so they had to paint it and looks like a 5 year old painted it and there is no clear coat on it. I was just happy to have a solid trim piece that was not broken and now held on by duct tape. I figured I would handle the color mismatch by suing them as I think that will be the only way to get them to make this right at this point. But there are much better replacement window companies around please stay away from these scammers. You will thank me.
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March 2024 by Robert Coney
Your guy just automated phone system sucks. You can't even get through to talk to a live rap.
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February 2024 by jamie hoover
Absolutely the worst automated answering system in the history of answering systems. Why is there not an option to speak to a person? Why in trying to speak with a real person did I get switched to Spanish, why can’t your automated answering service recognize the numbers and or commands given. You should change your slogan to safelite impairs safelite infuriates
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January 2024 by Awesome 1119
I went to Safelite in my hometown and the wipers they gave were faulty. This Safelite was so understanding and switched out my wipers without any issue. While waiting I overheard the woman at the front desk talking to customers and she really cared about giving quality products and cared about the customers. 10/10 would go to them again.
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December 2023 by Julia Reynolds
Had me in circles for a month. Came late in the dark, couldn't do job, first guy brought wrong windshield. 3rd guy said my frame was bent. Took a month to find that out.
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August 2023 by andrea k.
Well, I will say he replaced my window in a pretty responsible manner, except that he should have made sure everything was as he found it. I had my back windshield replaced. The indicator light for the hatch being open on my dash, would not turn off and my interior lights, there was damage of interior door handles. I called back for support got a woman I could not understand online which is probably just a support person, but get the marbles out of your mouth!I got put through to the manager at the actual store and he said he was going to help me get the guy to help recalibrate. Thank God I know how to work on cars. I got it working myself but what poor service
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August 2023 by Tyler Clarke
The Safelite in Vestal has a great team of people working there. Everyone is polite and welcoming; I chose to wait there while my car was serviced and the staff offered me coffee, water, chips, the use of the office TV, etc.The service was completed in just over an hour and the technician (Obregon) did an excellent job. My window had been smashed in (although no one took responsibility) so there was glass all inside my car and Obregon was very diligent about removing ALL the glass not just what was necessary for him to get in and do the repair.
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August 2023 by Katie Muggeo
Had to return to the shop 3 times after the service to replace a cracked windshield. Twice to fix the rearview mirror that was reinstalled incorrectly and another time to have them vacuum out broken glass. Even after they supposedly vacuumed it all there was still glass everywhere. The tech was beyond rude about the broken glass and was indignant that we would ask that all broken glass be removed.
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August 2023 by Stacee Bowers
I had Ryan (Binghamton/Vestal area) come out yesterday to replace my windshield. He called to confirm the time and showed up when he said he would. He took great care of the windshield and even did some preventive to the seals. I noticed him working on the front of my jeep, so I went out to give him some water and and check on the work. He had buffed out a scratch that I had on the hood where I put to much paint on, out!!!!. I was so impressed, he did not have to do that at all, but he went above and beyond. He explained everything he did and also gave me some pointers. I would highly recommended Ryan for any future work that you may need. He was professional and knew what he was doing.
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June 2023 by Brett Hunsinger
Been trying to get an estimate for almost a month now and no one calls me back I've tried the online part and it keeps saying someone will get in touch with me and no one ever does
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June 2023 by Lynville Scott
Great, great customer service! Thank you Heather and the rest of the Vestal Safelite crew!! BIG UP????
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May 2023 by Kelvin Herrala
Replacement windshield in a F350 Super Duty dually . They came to my house and replaced it . Nice job !