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March 2025 by Vestal is SHIT
Did my tires and fixed them up had a blow out but those guys fixed it fast
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March 2025 by Craig Gardner
Wow these tires are perfect so large so big 😍 wow what good boys
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September 2024 by Ahmad Muktadir
Tire installation was scam, staff was so mean
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July 2024 by Abu Naser
Bobby was really great and very professional and also Christian. He was nice person to change my Honda CRV tire right away like just 20 minutes. I really appreciate it. Very was friendly. Thanks, Sam’s Club. Thanks, Bobby and Christian.
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January 2024 by Ava G.
I love Sam's Club. It's so easy to do the scan and go shopping. I like their flowers, good selection and good prices. I enjoy buying sushi there too! So tasty.
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August 2023 by Jonathan
Love my sexy tire boys!
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May 2023 by Angela H.
If I could - I would give less than 1 star. My mother and I went today - walked in - clean and organized. The first aisle we walked down - an associate - apparently on lunch break - had pulled a sofa for sale in the middle of the aisle and was relaxing- pretzel, hot dog and drink. I believe he was talking to a girlfriend but from the nature of the conversation, I rushed my 13 year old daughter past. Only 2 lines open so my mother and I with separate carts scanned on the app. My 75 year old mother went to check out and an old card was in her system. She had the new one but asked for assistance (I was still shopping). The checkout associate told her to step aside. He didn't have time (not busy) - and told another associate to deal with the "old lady". The second young man was very nice and helped. When my mother went to leave - the first associate scanned EVERYTHING in her cart - to "make sure she wasn't stealing" in front of my daughter and others. When I went to check out my card (store card) was tagged for fraud because we travel. I handed my ID- and was told they could do nothing. If I couldn't pay - out it back. After 45 minutes in an aisle on with customer service it was straightened out. No biggie - go to leave and they scan EVERYTHING in my cart to make sure it was OK due to my mom. Now we are retired military - my husband is on contract. We travel and I appreciate the security but the most humiliating experience - we bought over $800 worth of merchandise. NEVER AGAIN - this was the worst store!
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March 2023 by Mandi W.
So placed an order for delivery Feb 28 to Sams Club. Paying a shipping fee. They deal with a company called AIT Worldwide Logistics. I will not be getting my order for over 2 Weeks. The company will then call and make an appointment for delivery. I have tried to contact them to set it up during my hours I am awake, as my phone is in do not disturb when I sleep(night shift work) They will not take a pre-contact call to just deliver the item. And if I do not answer when they decide to call- whenever that may be--- they will deliver it at a later time. I am 100% dissatisfied with this experience. And will never order any product from a company that utilizes this third party delivery service. I can't even call it a service. More like a DISSERVICE. Sam's Club you gotta do better.
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February 2023 by Logical
Love my sexy tire boys!
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July 2022 by Taylor Sanderhoff
I came here last week to try to put new tires on my car ( I came by myself) - I showed the young man a picture of the brand of tire I wanted and my price range - they didn't have the tire in stock so he recommended me a different brand, price, etc. So I accepted - He asked me what type of car I had, I told him, and I payed for the tires. They took my car back right away and an hour and a half later I got a phone call "We have a problem with your tires, can you come back". Long story short they had all 4 of my tires off before they even realized that they sold me the WRONG SIZE TIRES - then blamed it on me saying that I came in with a picture (Which they didn't even sell me the tires I showed them originally). I went to member services to get my refund while they put my tires back on and the girl who helped me was a JOKE (screwing around with her coworker) and did not even listen to what I had to say - she just kept reiterating to me "Well YOU showed them a picture of what you wanted" .... Again, they never sold me the tires I originally showed them so how exactly is it my fault???? Very disappointed .. I ended up at Big E Tire and ended up having the best experience so if you need tires - skip Sams club and drive a little farther down the parkway.
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July 2022 by Tim S.
Vestal Sam's Club is the worst store in the chain. I have been a member for many years and have been shopping there once a month. Today I wanted to buy a 1000.00 Gazebo the Store manager Theresa was not able to check the item for me to see if she had one in stock as I spoke to her on the phone then she proceeded to laugh at me. I have never been talked to or treated so poorly when all I want to do is spend money. I will never step back into the Vestal store again. Veery poor customer service.
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May 2022 by Jeff O.
Holy smokes - worst and I do mean the very worst...customer service on the planet! I remember 20 years ago you never had to look for help..there were associates everywhere...today...you can't even find someone to help you ring out. Went to purchase 3 simple items around 6:30pm...get in and get out....unfortunately, they had (1)..that's right...(1) register open that had a living..breathing human at it....and of course there was a line for that one open register. Now....I get it they are trying to cut cost...but Sam's seems to have forget...that WE PAY to shop at their locations....so we expect some gosh damn human interaction. So went over to the automatic check out...started to scan my items...and a associate comes up and says "hi...let me help you"...they started to push the button to UPGRADE to the more expensive Plus Membership. I asked her...what are you doing?...She said "helping you save money" I explained that's not saving me money...I do not need that upgrade....she tried to tell me all the wonderful benefits...and I explained...well If it the membership included a live check out person...sign me up now. She walked away mumbling. I went to pay...and guess what...the automatic register machine...does not accept cash..which is what I normally use for payment.....had to get assistance..2 minutes standing there waiting...she returns....I explain I pay with cash...and said...well these machines only take cards...and I explained...yes I was able to figure that out all on my own....even though there is NO SIGN on the machine...She said..well there is not sign on this one...but the one over from it has a sign...and I said...no kidding...but guess what....I am not at that machine am I? She canceled my order and told me to go to the register to pay with cash....I said...yes the one with a line...there only one open....she said..well go to the cashier next to her...her signs CLOSED...but she will ring you out. OK...did that...as soon as I got to the cashier...I said "hello how are you?" The cashier pointed at the sign and said "This register is closed" No return hello....just a basic..go f yourself. At this point...I had enough. I yelled "screw this...I will spend my money someplace else...god damn ridiculous I have to ring myself out at someplace I pay to shop at! Sam's Club was so awesome back in the day....now they are a shell of what they use to be and the customer service is COMPLETELY NON EXISTENT When is a Costco coming to our area? It cannot happen fast enough at this point.
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May 2022 by Tam P.
Sam's was a three star..now it is a two. The employees are rude and ready to pick a fight with you. Low class street people work there...mean and nasty. There is no help on the floor so no one will wait on you...you are on your own...after checking out and paying , a store Nazi will check your cart before you can leave the building. And, their prices are not that great.
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March 2022 by Danny C.
My first time shopping at Sam's - and I loved it. I really appreciate the variety, store layout - and my slice of pizza was really good! I love Costco because of their reputation for fairly paying and treating their employees. I hope Sam's has similar priorities. Will be checking!
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February 2022 by Denise W.
They aren't bad. Just organize the place a bit better and id come more often. It's a bit overwhelming in there.
