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February 2024 by Garrett
Left my engine air filter enclosure open.
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January 2024 by Danielle Fico
Great customer service provided by Justin, very appreciative
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January 2024 by Michael C.
Not long ago, I would have given a 3-star review because of the INCESSANT "do you want this, do you want that?" even AFTER I specifically asked for ONLY an oil change. It's okay to be told my battery is old or my air filter may need changing, but it used to be A LOT more annoying. Not anymore. The last several times I've gone to get my oil changed, they did it with minimal "suggestive selling" which I GREATLY appreciated... and is definitely going to result in me actually taking them up on something if they do suggest it IN PASSING. Overall good experience, quick enough, and thorough without being annoying... so back up to 5 stars.
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November 2023 by John Konrad
Super job
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November 2023 by Jen Ben
My husband and I always go to our local Valvoline for our oil changes. It’s so convenient to just pull up and stay in your vehicle while they complete the oil change. In addition, they also check your oil filter, make sure all your lights work properly and check your tire pressure. They’re always friendly while also being quick. We will always go to our local Valvoline for our oil changes.Service: Oil change
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November 2023 by John Jacoby
Fantastic experience, Will be going back for more of my oil changes. Very professional. Thanks JJ
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November 2023 by Walter DeWitt
The crew was very professional and courteous. It was a fun experience for my wife.
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September 2023 by Kathleen Ruggeri
I am very upset I waited for 50 minutes and that was fine with me totally happens but I was never told if I needed a filter or if it was ok.They never checked my lights at all . Yet checked car in front and behind me.The guy said ok it is 120.00 .Then after I pd he said pull forward my car was off and now my turn signals don't make sound. I never got a receipt to see what they did and never got a sticker on window. They were in too much of a hurry and one side only open. They were closing .I never was treated like this before and always had a good experience there, but I am beyond upset.And I know nothing will be done but 120 pd and nothing else was done and they just can do things like this and don't even care and know they can get away with it.
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September 2023 by David Polner
I went there for an inspection as I've done each year since getting to NY. Unfortunately, they no longer do inspections for whatever reason. Just something to beat in mind if going there for that. I did not get an oil change.
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August 2023 by Jaime Latimer
I had an excellent experience here the other day. I’ve been having issues with my vehicle but went for an oil change. The guy showed me so many options of services that could be done because they were due according to car fax. He explained that all of them were optional, how they could increase performance on my car, and even explained that some are not necessary at this time if I wanted to wait awhile. He was extremely thorough, patient, and honest. He did not try to sell me things that weren’t necessary. I did a few of the extras and hoped it would help some of the issues I’ve been having with my car. I am SO excited to say my car is running beautifully and I and very very happy!! Thank you so much guys!!!!! I will definitely go back when needed.Services: Transmission
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July 2023 by Kathryne Miller
Guy that was at the computer was just plain creepy. Wouldn’t stop trying to flirt with me even after I said out loud that i am very uncomfortable. The other men in the shop were clearly trying to get him to leave me alone and let me leave when the service was finished, as he just continued to attempt to flirt and lean into my car window.Service: Oil change
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May 2023 by Corey Robinson
Quick, courteous and efficient service. Recommend to anyone! ?
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May 2023 by Letoria Bennett
So from my understanding I was supposed to get my tires checked with air being put in. My tire light pressure is still on and there’s no air in my tire.. that will be my last visit and I’ll make sure I’ll let everyone know.
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February 2023 by Jenn Williams
So I went and got an oil change everything was good till the tried adding on alacart products without asking. And told me I had an oil cap seal issue when that was not even the issue. It was oil cap smudge. But when asking proper machenics the issue, its due to engine temp not getting up to where it needs to be or temperature was not adequate long enough to evaporate the water /condensation in the cooler parts of the engine. You may see an oily cream in the oil filler cap. This is completely NORMAL. Maybe they should learn there material better and not freak customers out thinking there brand new car will explode.
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February 2023 by Bill Mclaughlin
Stay away. $575 headache. They won't pay for damage.Had an oil change and they stripped the pan. They tried to put in a larger plug but it still leaked.Sent me to Binghamton store and they put in a bigger plug. Still leaked and went back to the Vestal store and the Manager told me to go to Monroe Muffler over by Wegmans they have a bigger plug.Went and they put in a plug and still leaks.I put in a claim to Valvoline corp and was just informed by the different co-manager in Vestal that his notes show it was fixed when I left the Binghamton store. They watched the Camara and the tech didn't do anything wrong. Reading other post they use this a lot. No way the Camara saw the oil plug through that little opening in the protective coverHe said that by going to Monroe they were last to touch my van and Valvoline isn't liable.Crazy they sent me to Monroe. I didn't pay Monroe, was told that they would bill Valvoline.