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November 2023 by Jose C.
I bought a car from this place. Less than 6 months after I had to take the car back for service. I've had to take the car there 4 times and they couldn't find the problem. Now I had to take the car back for a 5th time. The gas tank was rusted. They called me and said the insurance I bought isn't gonna pay to replace it. That is gonna be $1,800. I told them that I haven't had that car for a year and that they sold me that car rusted already. They basically told me that is my problem and that I could come pick up the car. Really bad service. Don't buy from this people.
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November 2023 by Dustin S.
absolutely the worst place ever to deal with, bought a truck 3 months ago, had issues with the truck a month after so we had to pay to have it trailers there after they told us it's okay we can bring it in, two hours after we got it there they called and said we can't do anything with the truck and to come get it, so we had the arrangements to pay someone to truck and trailer out truck from there to the other shop we need sense it can't be drive, the day before we came to get it they backed into it and are only saying we will fix it and trailer it all around for our needs but we can't just drop it off where it needs to go after, when we alredy had it all paid and set up to be picked up and brought somewhere until they backed into it, i wouldn't recommend these people to my worst enemy
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November 2023 by Tevin Hendess
I bought a vehicle and worked with Andre through the process.I gave them my money, and they gave me the car. However, that is as far as the relationship went. There were numerous mistakes by their front-office staff and I ended up having to go down the dealership 5 times before all was said and done. The first two times, they informed me over the phone that the car was available to test drive, then when I got there I was told that it was actually still being worked on. The third time I was ready to buy it, but they didn't accept debit cards like I had been told, so I had to come back a fourth time when I was informed that they didn't have plates yet (they did give me dealer plates so I could take the car home). It wasn't until my fifth visit that I was able to take the plates and fully own the car.Throughout the process, Andre was incredibly pleasant and friendly, though he wasn't as knowledgeable about the car as I would have liked (for example, he wouldn't/couldn't give a straight answer on whether blind-spot indicators or a spare key were included. Both were not).Additionally, it is important to note that they will not negotiate on price at all. I was able to get them to waive the $200 or so in dealer fees, but they absolutely refuse to touch the sticker price, so go in knowing that.As a final reminder that I am a customer with money and nothing more, they didn't even fill the car's gas tank to full (they will only put in $25).Overall, I got what I wanted out of the deal, but at no point did I feel as if they cared for me as a customer beyond how much money I would give them. They're a good dealership and will sell you a good car, but don't go in expecting anything more than a business trying to make a profit.
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November 2023 by Michelle Jaycox
I recently bought my 2023 Toyota Camry AWD from Auction Direct in Victor, NY. Not only did I get a great deal and I love this car but the salesman Corey was great. He wasn’t pushy at all, was very honest about everything that they charge and was very knowledgeable, friendly and helpful. Great dealership as well. I am very happy with my purchase and would recommend them.
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October 2023 by Amy Palmer
I 100% recommend. Andre o neil was my salesman and it was a very smooth and easy process. I’ve never had a car buying experience that was as pleasant as this one. He’s very attentive to your wants and needs, and is willing to work with you to find the perfect car for you. 10 out of 10 would buy from this dealership again.
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October 2023 by Ythan Lax
Following up on my son’s review …John was fantastic. He understood that this is my 18 year old son’s first car and while I was there to help through the process, John dealt primarily with the customer …my son, not me. Buying your first car is a frightening experience and John went over and above explaining everything to him and he actually drove from Victor to Brighton and back to get a parental signature so that my son could get his car on time. Thank you also John for letting me test drive the Tesla. If I ever buy one, I promise to buy it from you! ?
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October 2023 by Bethany Donoghue
JOHN was absolutely fantastic to work with! He was patient, worked within our budget and let us drive enough cars to find the right one. He was very professional, great personality and I recommend him highly! I'd shop with him again! Thanks John! Bethany & Joel Donoghue, Rochester, NY.
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September 2023 by Tina Cooney
Over the past 2 months my children, both college students who commute, bought cars at Auction Direct and we worked with Chase both times. He is great! We enjoyed his easygoing personality and the fact that he did not pressure us at all. He knows his stuff and worked with us to find the best value in our prince point. We highly recommend working with Chase to buy your next car. We will definitely go back to work with him when it’s time to buy again.
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September 2023 by Makaila Mitchell
I just bought a Jeep patriot and i worked with Andre and Rob and all i gotta say is i don't think i will ever go to another car dealership. They were absolutely amazing to work with. Im a first time buyer and they helped me every step of the way and listened to what i wanted and found me my perfect vehicle.
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September 2023 by Richard Yeoman
I just bought my GREEN Machine at Auction Direct! I had a great experience getting my new truck with the help of Andre as well as the rest of their friendly staff. Behind the scenes, the mechanics and detailing crew made sure it was in great shape and ready to go!
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September 2023 by Ian Berkes
I was able to get my first vehicle at Auction Direct Victor. I worked with Chase who was amazing at his job. Made the whole process a breeze, removing any stress. I left happy, and am still happy. Any question I've had since has been quickly answered or resolved. Highly recommend seeing Chase if you're thinking on getting a car soon, he will make sure you leave smiling and educated on your decisions.
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September 2023 by rob farrands
I recently purchased a vehicle and couldn't be happier.Sean was amazing. He answered all of my questions and really made the process go smoothly. He even linked my phone to the truck for me when I couldn't figure it out. I highly recommend Auction Direct and Sean to everyone!
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September 2023 by Kristina Hawes
I was in and out with a new to me car within 2 hours. The whole team, from those doing credit approval to the one selling the vehicle were great. It was a very fun experience during a very stressful time. Strongly recommend this team.
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September 2023 by Kyler Friesner
Working with Andre has made the process enjoyable! He is currently locating an Audi S4 for me and has kept me up to date every step of the way! Highly recommend going here for your next car!
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September 2023 by Andrew Loss
If you’re looking for a no stress, no fuss, easy car buying experience go see Alura! She was very attentive to my needs and situation and worked to get a deal put together on a beautiful truck for me! I highly recommend Auction Direct and Alura for your next vehicle purchase!
