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March 2024 by Deborah Roides
I love bringing my client’s into Bassett Furniture and working with Michelle Nichols Martocello. She is so friendly and helpful. Her knowledge about the products, available features and options on all the pieces, make the process so smooth. The quality, customer service and design options, make it one of my go to sources for selecting furniture. I’ve worked with Michelle for years, and it’s always a great experience!
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March 2024 by S.H. Emerson
Michelle at Bassett Furniture is amazing! She’s super talented and really knows her stuff. Michelle listens to what you want and makes it happen with flair. She’s friendly, attentive, and her follow up is second to none. I can’t recommend her enough for any design project! Wowee! Simply thrilled!
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March 2024 by Aubre Fox
I had the pleasure of working with Michelle Nichols, an interior designer at BassettMichelle Nichols was extremely professional, creative, and kind . I loved the collaboration, Michelle exhibited and her commitment to understanding my vision and bringing it to life in a stunning design reality. She valued my input and insights throughout the process. Her innate talent for seamlessly integrating furniture pieces from the showroom with bespoke design elements is truly remarkable.Furthermore, Michelle was very good at communicating and ensuring that timelines were met and budgets were adhered to without compromising on quality. Her meticulous attention to detail and keen eye for aesthetics ensured a flawless execution from concept to completion.I would definatly recommend Michelle Nichols to anyone seeking an interior design professional who goes above and beyond to deliver exceptional results.
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March 2024 by Melissa Mclean
When it comes to custom design and creativity, Rochelle McManus is my go-to. My wife and I were searching for the perfect dining set but struggling to find the right size and style for both of us. Rochelle took the time to get to know what we both wanted and walked us through options that we both loved. I appreciate her attention to detail, her ability to turn our vision into a reality, and most of all, her passion for loving your space.
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March 2024 by Teena Pollock
I have been working with Rochelle McManus for a few months. She is knowledgeable, trustworthy, friendly and has a great sense of style. She offers exceptional customer service. Her smile and laugh brightens my day. I highly recommend working with Rochelle and I will continue working with her as I am so glad to have found someone that I can rely on in a company that provides wonderful quality and customer service.
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March 2024 by Astrid Cruz
We had an amazing experience at Basset located in Victor NY. We highly recommend Rochelle McManus for anyone looking for exceptional furniture selection and design expertise! Rochelle recently helped us with our new home, and her guidance was invaluable. She expertly curated a stunning living room design, and her attention to detail ensured that every piece fit perfectly with the overall style and decor.Her professionalism, creativity, and dedication to her clients' satisfaction make her a true standout in her field. Rochelle's ability to navigate delivery logistics across state lines and offer spot-on advice for complementary items further solidified her exceptional service. If you're seeking a talented and reliable furniture expert, look no further than Rochelle – she's a true gem!
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March 2024 by Elizabeth Morris
Michelle at Bassett Victor was great! She was very easy to work with and helped to bring our ideas to life for our new family room. She showed us a number of custom fabrics for our sectional, swivel chairs and ottoman before we found the perfect options. All three pieces truly complement one another and the rug she found helps to bring the room together. Even with every piece customized, the furniture still arrived in record time and communication between the store and delivery team exceeded expectations. Very happy with our experience and purchase!
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March 2024 by Sydney M
Michelle was Super Helpful when it came to showing me what I could do within the budget I had. I look forward to working with her again next time I need to revamp a room!
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February 2024 by Kari Kafka
Michelle is fantastic! She really listened to me and came up with a design that honored my style and needs for the space. She’s skilled and easy to work with, truly a master in the field. Highly recommend — you won’t be disappointed!
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February 2024 by Melanie Nichols
We had a wonderful experience with Michelle - she was so attentive to our taste/style and was able to recommend the perfect couch (and fabric) for our lifestyle!!! We definitely recommend her as a designer and we will be working with her again. The couch was delivered with ease and the delivery team was prompt and polite.
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February 2024 by Margaret Dupuis
Excellent customer service and beautiful store. Love my Bassett furniture!
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February 2024 by KD Kirby
Chris was awesome to work with! She truly went above and beyond for us and made our experience wonderful. We also love our furniture, great look and quality!
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January 2024 by Amy
Rochelle is fantastic! Very professional, detail oriented & listens to your likes/dislikes. Highly recommend!
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December 2023 by Emily Donals
We had a wonderful experience with Michelle. We purchased a dining table with chairs and it is gorgeous. Excellent quality and we receive many compliments on it. Michelle created an accurate virtual floor plan that helped us to visualize the table in our space. She was communicative via phone and email to answer our questions about the product. Furthermore, the delivery staff was fantastic and added pads to our furniture legs to prevent scratching of our floors. We are very happy with our experience at Bassett and would recommend them!
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December 2023 by Jennifer M
Michelle at the Victor location was so wonderful to work with - not at all pushy, so accommodating and very personable. She made the process a pleasure. Many thanks!!
