-
January 2024 by Sara Buckbee
Low pressure and knowledgeable salespeople and we got a great deal!
-
February 2023 by David Scott
Good experience. All questions answered completely. Bed getting delivered in a few weeks
-
December 2022 by Rodd Riesenberger
Compared to the other mattress stores we shopped at, City Mattress was the better choice. The salesman appeared to be quite knowledgeable of his products and he wasn’t as irritating as many salespeople tend to be. This is a process and much more expensive than I expected. Fortunately it’s not an experience we have to go through very often.
-
November 2022 by H S
Great sleeper. Just had Armando Torres and Matt Joyner as delivery experts. Gregg Miller and Mathew, our salesperson was great!! I really love my new sleeper. Thanks for everything.!!
-
August 2022 by Judy C.
On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at City Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.
-
June 2022 by David Drons
Have zero interest in selling ypu a mattress under $1500. Told the sales person my budget, they showed me 3 of the worst stiff bouncy spring mattresses Iv we ever sat on & when I mentioned how awful they are he mentioned my low budget and said "we don't have much for you" as if Im of a lower class. The sales person then proceeded to brag about his $10,000 mattress & that my budget is too low. I'll take my budget to a sales person & store that appreciates all business not just the high rollers.
-
May 2022 by John Vukevitch
Recently bought a new bed and was very pleased with the experience. Our salesman, Chuck, really knew his stuff! He explained a lot of options and guided us to exactly what we wanted. He didn't pressure us, which was refreshing. Chuck really made the experience great. Would reccomend this store to everyone, and especially suggest working with Chuck!
-
March 2022 by John Kolomic
The most outstanding feature of the Victor/Eastview Mall store is its sales team. Joe Barone, in particular, has gone way beyond the norm with his attention to detail, professionalism and customer service. I highly recommend this location.
-
March 2022 by nick spano
Worked with Joe Barone and had a great experience. He quickly found us exactly what we were looking for, in our price range. Highly recommend anyone to go work with Joe!
-
August 2021 by George Hamann
We finally decided to switch to twin beds for comfort and better sleep. Fred was the perfect salesman. He listened to our needs, patiently showed each of us beds until we found the perfect ones. He was not pushy at all. We shopped around to a few other stores, but came back and bought the beds at City Mattress from Fred. We could find cheaper beds, but none that were as comfortable and high quality. Fred gave us a good deal and we can't wait to get our new beds.
-
July 2021 by Doug Raas
The salesman was helpful and nice. The selection was good, and I was able to get delivery scheduled for the next day. Impressive.
-
June 2021 by David Manzari
On 5/14 we ordered (and paid for) a top of the line Prana mattress and were told it would be delivered on May 26th. On the Friday before first scheduled delivery we were told delivery would not occur until 6/8 because of some “part” issue. Just got a call today and was told the “part” will not arrive until 6/15 and after that I stopped listening and told Joe to refund our money. I suffer from osteoarthritis and our existing mattress has been causing major sleep issues so I was very much looking forward to its replacement that we were promised would not disappoint.Three weeks of continued sleep issues later and we are no closer to a replacement than when we started. Take your business elsewhere like we are - City Mattress is a joke. Anytime we buy something from Raymour & Flanagan we do not get charged until the product arrives so in addition to no mattress, I will likely get charged a month’s worth of interest on my credit card. Thanks for nothing Joe.
-
December 2020 by Jacob Publicover
Super helpful staff. Let us take our time and find exactly what we wanted.
-
November 2020 by Richard Ashworth
The sales agent was very helpful and I was impressed with the free and efficient next-day delivery.
-
September 2020 by Brian Gorton
Michael Snow had assisted me today with finding the right mattress for me and my sleep style. I am a very busy person, so the fact that he made my visit very quick but still giving me the knowledge I needed was great! Thank you for everything Mike, I will be sure to recommend City Mattress to my family and friends.
