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February 2024 by Tim Fuest
They have a large variety but don't cary many wides. I'm sure you can get it online if you find a style you like. I was in a time crunch and couldn't wait. Nice staff there though.
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February 2024 by Dawn Marie
What a mess, I have never run into anyone that works. Their pleasant or helpful
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February 2024 by Tim
Very helpful with handling my returns. Quick and friendly.
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December 2023 by Kristen Chambers
Very friendly and easy to shop.
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December 2023 by Niki and Ricky
Not one pair of winter boots for our son!?! They said they "haven't put everything out yet"...yeah ok, but there's an entire store full of girls footwear!! Whatever. Very disappointed. This store was me and my son's 4th stop in Victor, tonight, just trying to find him a nice coat and boots...NOTHING ?
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September 2023 by Meressa Darling
The last few times I've been, the line has been short, but took way too long. Most recently, I knew what sandals I needed, and where to grab them, did so and promptly went to check out. I was in a rush, the 2 people in line in front of me had pick up orders that weren't taken care of. (The woman ahead of me complained that the music was too loud and then went on to tell me the last time she had ordered online with them, she ended up having to pick up her shoes from the floor stock herself anyway.) I stood 2nd in line for exactly 15 minutes. When the lady ahead of me was called, and it was clear that her problem would be another 15 minutes of waiting for me, I ended up dropping the boxes on the counter and telling them I couldn't wait any longer. I had to be at a part, scheduled my stop to be 10 minutes max, in case the line was long, (imagine that!) I ended up being exactly 5 minutes late, which added to my annoyance. I don't understand why no one stopped to help take care of the 2 items I had. It will be a while before I shop there again, customer service needs its own spot, so people trying to purchase and leave, can do so.
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August 2023 by Bruce White
Very helpful staff. Could not find a shoe in my size in the style and color I was looking for. Great shoes even though none I wanted. Would still buy from them.
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July 2023 by Anjali Balaji
Very rude worker. My mother was standing at the front of the store waiting to ask a question for me while i was trying on other shoes at the back, and a women who seemed like the manager ordered one of her workers to go help her saying “i don’t know what this women wants she’s just standing there” all rude and loud for everyone to hear. Should be mindful about who is around, makes the experience unpleasant.
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July 2023 by Michele Bombich
Loved selectionHelpful pleasant employeesDecent pricing
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May 2023 by fern perry-zenke
It has a big variety, nothing very high-end. It's like an upgraded payless shoes.
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April 2023 by Brandi Colf
The manager on duty today was sooo rude to his employess. Decided to yell at them while they asked a simple question, because he couldn't handle the stress of his job. Definitely will be visiting a different DSW to avoid that. I hope the employees know they are doing a great job despite their manager!! Very helpful and kind.
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February 2023 by Chad P
Sunday hours are listed incorrectly. Store opens at 11 not 10
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October 2022 by Samantha Sheen
Nice store with good options. I was looking for duck boots which they didn't have out yet for some reason despite them being on the website and it being October already but they usually have good deals which keeps me coming back!
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September 2022 by Caleb Stone
I’m honestly disappointed with how my situation was treated at this location and the empathy they lacked. I purchased shoes in another state while visiting for a wedding. The dress shoes themselves were too wide for my feet and ended up not wearing them for the ceremony. The shoes were worn for at most 1 hour and then removed. Due to me traveling I had to pack them into my suitcase with no box, first mistake. I literally was unable to bring the box with me onto an airplane. I went into this location today and inquired about a refund or a simple exchange. I had my receipt, the shoes, and a positive attitude. She explained the return/exchange policy, requiring the box. Explained the situation over again. She was about to make a one time exception until she noticed they were “worn”. These shoes were too wide for my feet and unwearable for me. She offered for me to donate and receive less than 10% of my money back as rewards points. I declined because I spent $70 on already marked down boots. She provided me the number to the manufacturer of the boots to see if they could help. They couldn’t because I purchased the boots from a DSW not the manufacturer. The manufacturer told me to reach out to customer service, which I did. They couldn’t help me because i didn’t purchase the boots online and in-store sales is different than online. The online rep called the store and explained the situation yet again and she still declined. I was willing to exchange the boots for anything of equal value, but no. I now have boots I cannot wear and money no longer in my account. Retail is tough but you could have had a satisfied guest and no money loss, now you have an disappointed guest with no need to return to your store, which doesn’t help walk in traffic. I WILL be directing friends and family to purchase DIRECTLY from the shoes manufacturer, and not at your retail location. You deserve this one star rating for your lack of empathy. A simply exchange or store credit would have sufficed. I also worked for this company and know they have the ability to create a box and slap a sticker on it, as a matter of fact I saw one on a restock cart when I was there today. Again, disappointed.
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September 2022 by Michael Laird
A very large selection of casual, dress, and office shoes. They have hard to find sizes.
