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February 2024 by Judith M.
Robby and his team provided top-notch service for my two recent rentals. They met my needs perfectly and made sure I was happy. Bravo to this hardworking crew. Thank you!
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February 2024 by Andrew Chavez
Hassle free, excellent customer service. They corrected an issue with the type of rental I needed. My daughter left her purse in the console with a good amount of cash in it. They called before we even realized it was missing. Extremely grateful for their honesty. Thank you very much. ?
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February 2024 by Tom Xiao
Everything is good however they charge you a lot of money for using the ez pass which is absurd.
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January 2024 by Dom Genova
WOW ! what great customer service ! Two fella's there, Robbie and Logan. Courteous, responsive, got us into a wonderful vehicle, nicer than we expected. You really appreciate it when a business gives you more than you were expecting. So many other businesses should be this responsive.
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January 2024 by Richard
Fantastic
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January 2024 by Erik Aguilar
The guys work there are very nice and professional.I am very happy the way they treat people.
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January 2024 by Dominga Santos
We had a great experience with Enterprise in Victor, NY! Robbie and Logan go above and beyond to help and make sure that we are having the best rental experience we could have. They are very courteous and really take customer service to another level. I would totally recommend Enterprise based on our great experiences with them. We have rented 2 cars with them for a week or more at a time and was a great experience both times.
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January 2024 by Maria D.
Outstanding service at Enterprise Rent-A-Car in Victor, NY by Logan on the day of pick-up, and Logan, Robby and Ramel on the day of return. Pick-up day was quite busy, and Logan went above and beyond, and stayed late, to provide great service and the right vehicle, including an upgrade due to the size needed. Robby and Ramel were very kind upon returning the vehicle, especially helping with some transportation issues. I would definitely recommend renting here due to the great service and responsiveness.
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November 2023 by Kellie Gauvin
Really impressed by the customer service. This is truly the friendliest car rental place I've ever been to. I have an injury that makes some cars hard to drive and they really worked with me to meet my needs. I'd give them 10 stars if I could
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November 2023 by Steven Beyer
The car I ordered was available and ready to go when I arrived. It was clean. Everything went smoothly.
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September 2023 by Michael D.
Excellent experience! (5 +⭐) Thank you!
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August 2023 by Jojo S.
Renting a few times a year, I have always had good experiences with Enterprise. It's easy to compare prices of the vehicles online, efficient pick ups, quick returns. This time, as a family of 4 traveling with bicycles, Robbie put in the extra effort to have a 4 Door Dodge Ram pickup ready for us, which saved us from having to make two trips. I have been in the hospitality business for 20+ years and really appreciate when an employee goes out of their way to help me, a total stranger, and enjoy doing it. Great customer service, thanks.
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August 2023 by Jo Agosto
Awesome new manager!! I needed a car rental after being in an MVA, the insurance company sent me to Enterprise. The car I was issued did not feel safe to me and over 3 weeks I made multiple contacts requesting a different car which went unaddressed. Today I walked into Enterprise and met the new manager, Robby, and everything changed for the better! (Started as new manager on 7/24/23) He gave me another car within minutes, no questions asked. This car feels like a new car (I think it is actually) and I feel much more secure driving it. Robby provided exceptional customer service which translated to reducing my stress level by a large measure. He expressed his desire to offer great service to his customers and values customer feedback. Cannot say enough good things about my experience today. Thank you!
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August 2023 by Justin Steinbach
Good service and friendly staff. This location is always quite busy but I've never had an issue getting a rental here. Flexible and easy to work with.
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July 2023 by Jordon Paprocki
They were extremely helpful and made sure everything was easy. We even had a problem out of their control with our mini van and right way they found us a different one no problems! Will be renting from this location everytime.