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“I came in on Valentine’s Day in hopes I would get better customer service than I did at Kay’s at the galleria mall after going there for a cleaning and maintenance due to a diamond missing in my original engagement ring. (My original ring was not from Kay’s it was from zales I only went here because all of the zales are far from me) . As soon as I walked in I was immediately greeted by Hillary who I explained my situation to, and she was AMAZING!!!!! Words can’t express the customer service I received from her. From the moment I stepped in to the very end she was very attentive. She didn’t push anything on me or try to sell anything to me, she was open and honest about her recommendations and she let me tell her what I wanted out of the visit. She was kind and understanding and helped me find the most beautiful new engagement ring. It was getting busy due to Valentine’s Day and Hillary was amazing and calm with her other customers as she continued to work on getting me situated. It’s very rare to get the customer service I received in zales today and I drove an hour and 10 minutes because of the amazing reviews I read before showing up and I’m happy to say they exceeded my expectations. If you are hesitant look no further, this zales is amazing! Also side note don’t go to Kay’s at Buffalo galleria mall! The customer service is absolutely horrible! They do not care about their customers.”
“I was checking on the status of a new ring. I had to call multiple times before anyone picked up. This has been the case a few times. Seems they may be under staffed.”
“TJ is exceptional. I’ve known her for years and we had been shopping many stores. When j walked in… I knew we would buy there and within an hour we did. She’s the best- hands down.”
“Went in for battery and to size new watch staff was very knowledgeable, extremely helpful and for another issue recommended another jewelry store for different watch that felt with that piece. Extremely friendly and professional, would highly recommend this store , will be using this store for all my jewelry needs from now on.”
“A small shop filled with wonders! You can find gems and crystals while waiting for a watch battery or have jewelry repaired! The proprietor is extremely knowledgeable about his stock as well the history and geology of where it comes from.”
“Sharon left me on Karen’s hands to assist me with my new black diamond earrings. She helped me fit the earrings as they were difficult for me to manage (screw backs). She was kind to me and helped me gauge where to stop turning the back so that it wouldn’t be too tight. Thank you Sharon and Karen for all your kind consideration and attention. I’ll be back for sure…….”
“Haley, Alex, Heidi were the best they helped me with my issue when customer support wouldnt. Absolutely recommend seeing them and they will make sure to take care of you!”
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“Ashley was absolutely amazing with helping me exchange earrings that didn’t fit, and made sure that my new ones fit perfectly. Amazing customer service!!!”