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December 2022 by Julia Cougle
I worked here for about a year (in two non-consecutive chunks) and I think it's the best part-time retail job. There are a lot of fun people who work there which can help make the shifts pass by pleasantly. If you love the clothes, it's a win-win situation because the employee discount is better than any other retail store's employee discount. This is the only Madewell store in the western NY area so I hope it stays there for a while!
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October 2021 by John Bird
DO NOT BUY FROM THIS COMPANY !!! I bought a pair of Sherpa Slippers for my daughter and they intermingled the addresses-billing and send to. I paid $20.00 to have them sent to the correct address across the country and the Customer Service for the Company said, ":Not our fault , not our problem." They blamed it on me! When I had the information right in front of me. EXTREMELY POOR CUSTOMER SERVICE!!
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July 2021 by Mary Arlidge
Clothing was great. Not the same old stuff. Looks well made, pretty and fresh. If I needed a gift for a younger person this is the right store. Very nice. Staff was friendly and welcoming, even though I am not their target audience (I am 60).
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June 2021 by Alyssa Montgomery
I owned my last pair of jeans (my only pair of jeans) for 3 years. They survived multiple wears and walking many miles per week. Their quality is amazing.The sales associates are wonderful. The associate I worked with walked me through all the different options within my specifications, and even noticed that I was wearing jeans that were too big (which the previous store had not). She walked me through what to look for, and what might work for me, picking style after style and size after size. Despite trying on, seemingly, a lot of pairs of jeans, I was in and out quickly because the associate was so great in getting me everything.Their jeans cost more than some places, but I will never shop anywhere else as long as their jeans keep working for me.
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November 2019 by charles gunther
taking a break on the chairs center of mall. see she luvs me!
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September 2019 by Christine L
It's a small store with a small range of jean sizes. Wish they carried petite jeans in stock. Nice small collection of tops that vary periodically.
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May 2019 by Calvin F.
Bad customer service. Purchased an item day previous and forgot my coupon. Called 800# and they said just to bring receipt and coupon to store where I made purchase. Came out the next day and woman and counter says "oh, you've got to bring the item with you". Tried to inquire why and she was too busy on her iPhone to answer. Needless to say, to make my point, I drove 45 minutes in each direction to go get the bag of items sitting on my table at home and brought them back. If no surprise. Young lady at cash register was still on her phone. What a waste of time and terrible service.
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December 2018 by yanka blaha
Very stylish
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September 2018 by Carly Parsons
So cute. Overpriced for sure, but the store attendants are always wonderful
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August 2018 by Amelia Stephans
The service here is horrible. I went in today and was not greeted by any of the staff (and just to point out it was not busy or anything). They were all frowning and looked miserable. I went in the back to look at purses and two of the workers were back there and didn't even say hi or ask if I needed help finding something.
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April 2018 by Sarah Smith
Love this place. Cute clothes and friendly staff. Prices can be a bit much sometimes but totally worth it!
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April 2018 by shu shu
Horrible service. When we went into the store, there were a few attendants around and no customer at all, however, we were not greeted by any of them. When I tried on the clothes, no one bothered to approach us to check whether the sizes are okay. Decided to buy all my items online as I do not want to pay for that horrible service.
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December 2017 by Katarina S.
Always buy my jeans from here bc they last and fit great! Had a pair that got a small tear in between the legs however. I immediately ordered a new pair and picked them up. Even though they were the same size they didn't fit well (I stupidly didn't try on instore) so I went to return them. When I returned, Stef worked with me and offered to exchange the torn jeans! So, I got a new pair of the same jeans that I love, and I was able to return the ones that didn't fit right. The customer service was impeccable, and yes, the jeans are expensive, but so worth it for the fit and quality!
