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April 2024 by Danny Patarino
I like to express my appreciation for the great coustmer service I have received from a very professional, Friendly young man, I believe his name was Jackson or Jaxon but not 100% sure.He was very helpful fitting me in the right suite and making sure shoes, tie & shirt all worked well along with makeing reccomadtion.It is rare to find great coustmer service theses days and he was outstanding.I will go back to the Victor NY store because of him and will share with friends & familyI hope he is recognized for his outstanding professionalism.Regards,Danny Patarino
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April 2024 by Martin Finkle
Very helpful staff and lots to choose from.
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April 2024 by Curtis Beebe
Great place. Excellent friendly staff. They were very helpful. And offered excellent service.
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March 2024 by Daniel
I'm giving them 2 stars unfortunately. The service while being in the store was acceptable, and the price I paid was great. The reason this is not 5 stars is because they dropped the ball on communication. When I ordered the suit I was adamant that I be called when it arrived... They didnt. I had to guess it was there and had I not remembered because I really wanted this specific suit, I probably would have never showed up. Anywho I do and it's there, we set up alterations. I say CALL ME WHEN ITS DONE. Of course they don't. I showed up a week later, find out it's been done for 3 days and the gentleman helping me says, that's why we send emails, were to busy to make calls. Well I didn't get that either and of course it got sent right as I'm walking out the door. Seems he forgot and couldn't own up to that and apologize.
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January 2024 by Nicholas Alaimo
Extremely professional. Helped me with my outfit free of cost. Very friendly. Zachary thank you. I will be back for my suit next month
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December 2023 by K OBR
Nice selection of men's wear with excellent service by staff.
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December 2023 by Brett Beachner
I recently had a rather disheartening experience with Men's Wearhouse in Victor, NY. My intention was to attend a significant family wedding, for which I rented a tuxedo from this location. Unfortunately, due to unforeseen circumstances involving my son falling ill with a stomach bug, I was unable to attend the event. Consequently, the rented tuxedo remained unopened and unused.In light of these events, I approached the staff at Men's Wearhouse, hoping for some understanding or a gesture of goodwill, such as a discount or a store coupon for future use. This seemed reasonable to me, considering the situation was completely out of my control and the garment was returned untouched.To my disappointment, the staff, particularly a female employee with whom I interacted, was unyielding and showed no flexibility or empathy towards my situation. My request for even a minimal concession was outright denied.This experience has left a sour taste, and it is disheartening to see a lack of customer compassion in situations that clearly warrant it. I had hoped for a more customer-centric approach from a reputed brand like Men's Wearhouse. Due to this experience, I am inclined to take my business elsewhere in the future. It's a regrettable outcome, not just for me but potentially for the store as well, as customer loyalty is invaluable.
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November 2023 by Jeff Bratu
I was so impressed with how the suits turned out, Especially mine!! If you’re torn between buying or renting. I would 100% recommend buying. My suit fit like a glove! It was worth every cent!!!
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October 2023 by Christina Nardozzi
Do not recommend. My fiancé went in to get his measurements for his suit and they did not order the suit, didn’t have any of his measurements on file, and they didn’t even know who the employee was who took the measurements . Lastly, all the groomsmen were suppose to have all black suits. It’s now 4 days before our wedding and one groomsman’s suit came in all white. Horrible experience to say the least.
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July 2023 by Chris Koontz
The smart man Jaxon helped me get my suit. He was very knowledgeable about his material, brands and companies, etc. I started from nothing when I walked in there and he knew my size almost immediately. Picked perfect fitting pants, jacket, best, bow tie, shirt, the whole 9. I appreciate him so much and although men’s warehouse says their employees don’t get commission, I really hope he does because he’s a great person and a great salesman. I hope he goes far in this business as I know he’ll be very successful! Thanks so much! One of the best experiences I’ve had at a MW to date!
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July 2023 by Munther
Top notch customer service. I’d give them 10 stars ⭐️ I was spoiled, Nina took the time to find me the best shirt ? and sport coat.. Would like to thank Wagdi too for his assistance. Will visit again for sure
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May 2023 by alfredo f.
Their attention to detail is fantastic and I have gone here several times. I highly recommend the experience
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March 2023 by kaitlyn leberth
This store shouldn’t receive even 1 star. We had a 1pm appointment and got there early and no one helped us until 1:40pm. My future in laws drove 2 hours to help us pick out suits for our party and the employee that finally helped us was very rude and short and not helpful at all. We waited over 45 mins for our appointment to talk to someone for 5 mins and feel rushed and unwanted. This store and experience made us decide to go elsewhere and never to shop here again.
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December 2022 by Danielle Rawleigh, FNP
My boyfriend and I went to Men’s Wearhouse to get a suit for an upcoming event. We were helped by Wagih who was exceptional! He made the whole process smooth and seamless! Thank you so much for all of your help, Wagih!
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October 2022 by Bruce Gleason
Just got a complete new suit. Ralph Lauren, thank you so much Andy for the help.
