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February 2024 by Colleen Bryan
Upon entering the store to return some unused items, I had a disappointing encounter with Katie, the store manager. She accused me of using unopened cookie boxes and a stain on a new box, which was completely untrue. Despite my explanation, she continued to be rude and insistent. To make matters worse, she claimed some of my items were not on the receipt because she forgot to scan them. I calmly requested for her to rescan them, but she gave me attitude and argued that she had already scanned them. After persisting, she rescanned the items and found that they were indeed missing. It was a frustrating experience with Katie's poor customer service, and it has made me reconsider shopping at Michael's in the future. I hope the store management addresses this issue and ensures a better customer service experience for all patrons.
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February 2024 by Matt Healy
Good selection, decent prices (and frequently good sales), helpful staff. Friends that have done classes here have spoken well of the experience, but I can't speak to them, myself.
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February 2024 by John Reynolds
Nice craft store. Good selection.
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February 2024 by Erik Stoneham
typical big box arts n craft store. They had what we wanted, had to search for it.
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January 2024 by Vini Falciano
Clean, pretty well organized, but we're out of stock for a couple of things we needed.
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January 2024 by Linh Nguyen
Michael’s always has a great selection for any holiday and I enjoy the rewards system and promo offers. They even have a lot of kid friendly crafts. The store is always organized and Katie is always so nice and helpful! Thank you Katie for always greeting us with a smile! Amazing customer service!
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January 2024 by K OBR
Glad to find it stocked...got my glue. Yeah!
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December 2023 by Melissa Mac Edward-Juhl
Per usual, great deals, friendly helpful staff. Always good for ideas.
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December 2023 by John Sargent
Staff was helpful but store was lackluster
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December 2023 by JOANNE RIENHARDT
Always something to "follow me home" ?
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December 2023 by Ken
Was able to get the matching ornaments to one bought at another Michael's. And they were on sale 50% off ?
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November 2023 by Boris Bencic
CLEAN, ORGINIZED AND GOOD CUSTOMER SERVICE
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November 2023 by Jim Axmacher
Prices reasonable when on sale..not a huge fan of the self check out only because there isn't a scan gun for awkward larger items
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November 2023 by Matthew Lunn
Awesome selection.
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November 2023 by Christine Smith
Lots of merch and great prices!
