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February 2024 by Virginia Brown
Monroe takes good care of our cars. With new tires or any other types of service they are great! Would highly recommend!
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February 2024 by Chris Person
Good comm, good service
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January 2024 by Paola Billone
Wonderful staff
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January 2024 by Mary Jo Ripley
The person I dealt with was very knowledgeable, friendly and helpful! I would go the Victor NY Monroe Muffler again.
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January 2024 by Kyle Smith
I made an appointment with Monro to have new tires put on my car before winter. I left my vehicle with Monro for the entire day and received a call shortly before closing that unfortunately they were unable to service my vehicle due to overbooking their schedule, despite having made my appointment one week in advance. This was especially inconvenient as I had rearranged my entire schedule for this appointment. Beware that appointments don't guarantee service at this location!
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January 2024 by Aurora Jean Alexander
I needed an emergency inspection for my car, and despite being very busy, they still could squeeze me in. They handled this case with utmost professionalism and very customer oriented. Recommendable!
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December 2023 by Patrick Eisenberg
Monro Muffler in Victor NY has always been good, fair, trustworthy and reliable! Thank you!
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December 2023 by Katelyn Hamilton
The team here is top notch - totally grateful for their help when I was a walk in who needed some help.
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December 2023 by Kevin Farrell
Kevin is a great manager. If you call around to places like BJ's, Mr Tire etc, if anyone even answers the phone you're lucky, and if you get a knowledgeable person who isn't trying to oversell you then it's a huge bonus. This guy was great, informative, responsive to our timeframe. I'm a customer for life as long as he's here in Victor.
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November 2023 by Jim C
Amazing team. Excellent work and great service. Fair pricing. We count on you and you have never let us down. Thanks again for helping us out, many times in a pinch. Always grateful. You make use feel like family.
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November 2023 by Linda Kinne
Kevin in Victor,NY is the most compassionate and caring person and he took care of me when I was in a huge situation! Kevin needs to be recognized by Monro for all he does, without hesitation. Thank you Kevin!
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November 2023 by Sherrie Green-Jacobs
Excellent service, friendly staff, Kevin is the best, and takes great care of everyone who comes into Monroe’s. You are lucky to have such a great employee as Kevin .
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October 2023 by Malakai Anderson
I go in for repairs before my inspection is due and all seems to go fine. Had tires, wipers, and spark plugs replaced, and an oil change. $687. CEL is on and I go back. Turns out there’s a hole in my CC and it needs a head gasket replacement. Waiting to hear back on how much all that would cost to decide if my grans car is actually worth more than my wallet after 2 more days. Now I find out its too late for them to actually get me a quote and I’ll have to wait until Monday because the suppliers are closed. If all this was caught while it was there I would’ve just kept it as a garage pet and gotten a new car to begin with. But now I’m left without a car and $687 less in the bank.
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September 2023 by Kelly Brown
No one wants a flat without a spare tire on their way to their anniversary vacation; however, it happened to us and we are so very grateful for Monroe! We called to see if there was a way to get it fixed today since we are on our way to Niagara Falls. The manager, Kevin, was so accommodating. He said they could get it in sometime before 7. We arrived and we had our car within an hour. Instead of taking advantage of our absolute need in the moment, Kevin asked which tire we would like to purchase. He could have very well have just sold us the highest priced tire. My husband and I both left feeling very pleased with the whole experience with Monroe. We felt they were honest, fair priced, and extremely accommodating. If we didn’t live 6 hours from you guys, you would have new regular customers. Thank you for saving the day Monroe auto center!
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September 2023 by Robert Nurse
Second time in for just an oil change. I dropped my car off at 7:30. It took them a little after 4:00 to have my car ready for me, mind you this is a second time. This is my last time going there. I was new to the area and was looking for a mechanic. They quoted me a break job that was supposed to be in the receipt. It was not there. Have no idea what it costs. If they really wanted the work they should of called early that morning and I would have possibly given them an opportunity. But they called me at 2:52. But that's after I called them at 11am. I will no longer go to Monroe. I welcome a call, they have my information. I was probably the only guy in there for an oil change yesterday that took all day.
