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August 2023 by Damon Mankowski
You used to be able to withdraw in multiples of $5’s at this atm but the past two visits you can only withdraw in multiples of 20’s and 50’s! This is ridiculous and very very annoying!!!
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July 2023 by Chris Schoff
Always under staffed. 10 minute plus wait for a simple deposit.
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May 2023 by Daniel Hoch
easy transaction
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April 2023 by Kyle Moran
Horrible service. They want to charge $20 to cash a check even though we've had a mortgage with them for 24 years
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April 2023 by Chuck S
closed out account and started getting service fee's for zero balance? apparently not really closed out
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September 2022 by Samuel Boughton
Slow slow slow. It ridiculous how slow paced they all are, and they don't seem to care. Tiffany H. Is always incredibly rude and unprofessional. I absolutely hate coming to this location when I have too.
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September 2022 by Mary Beth Ransom
Terribly slow and disorganized service. All new personnel? What has happened? Plan to spend 15 minutes in line.
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July 2022 by Gaming N Guitar
The absolute worst bank to have...but the people here are nice
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June 2021 by Hannah Elling
I have a personal account and use a business account for the company I work for and I frequent the Victor branch multiple times during my week. The staff is always extremely friendly and helpful. Joan, the teller I see most often, has gone above and beyond for us. We appreciate all of you! Thank you for making our banking experiences always pleasant.
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May 2021 by michael harvey
I was there recently just as they were closing and said I could just night drop our deposits From Great Clips, and they said non sense and took care of me. I'm there frequently Kelsey and Joan are always very nice and accommodating.
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June 2020 by Pat J.
I have been with M&T for over 20 years. I have had a checking account and in the past 2 years opened a Cr. Card account. Saturday, I went into the bank to sign papers for a small loan. I was met at the door immediately & allowed in to proceed with the procedure. Andrew Stephens took care of the matter. He was thorough, answer questions, made sure I understood information, was very welcoming as well as professional. I haven't had no issues with any dealings with M&T and Victor office personnel have always been professional & welcoming whenever I've gone in. Thank you to the Victor M&T Office, I'm a happy camper.
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June 2020 by Marian Eckermann
The new team at this branch goes above and beyond. After finding out my credit card information had been stolen I rushed over to the branch to get my card turned off. Once I got there I caught the staff on their way out for the day. But that did not seem to matter to them! Andrew took me back with a smile on his face and helped me sort out the matter at hand. You wouldn't have even known I was keeping him from starting his weekend! He was personable, kind, and taking his own time to help me. I wish I could give my review more than 5 stars but that will do! Im happy to have such a wonderful team there to help me with my finances.
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August 2018 by RPH
Horrible service and wait time.
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August 2018 by L M.
I have never been treated by a bank as I have been treated by the Victor branch of M&T. Mistake after mistake, trip after trip to try to correct mistake. Very poor customer service.
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August 2018 by B H.
Absolutely horrendous customer service. I was the only person in line at the Victor branch. The tellers ignored me as they counted cash and waited on drive through customers. Left after 10 minutes.
