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December 2023 by mike (Mike S.)
I just recieved an online order from these folks and the entire transaction was EXCELLENT. I was stunned at how quickly my order was shipped And by the speedy delivery. I found my wife several Burton pieces for boarding that have been out of stock, everywhere since 2021. I get to be the hero for Christmas !! My only regret.....I didn't BUY MORE ! The Cyber Monday sale was epic. Many thanks to Neon Wave, for making my wifes Christmas, super special this year !
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December 2023 by Clifford White
Amanda's expertise at Neonwave perfectly complements the brand's commitment to providing a delightful shopping experience. With a fantastic selection of stylish clothing including and a stellar team, Neonwave truly stands out. It's a brand that not only understands fashion but also excels in creating a welcoming atmosphere for customers, thanks to employees like Amanda. Love Neon Wave
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September 2023 by Santico Valenzuela
⭐⭐⭐⭐⭐ 5/5I had an incredible experience with Neon Wave! Their exceptional customer service via chat truly stood out. The support team went above and beyond to assist me, answering all my questions promptly and efficiently. It's not often you find such dedicated and knowledgeable employees who genuinely care about your needs.What impressed me even more was their lightning-fast shipping. I needed my order before a big trip, and Neon Wave delivered! The bag I ordered arrived well-packaged and in perfect condition, well ahead of my departure date. I couldn't have asked for a smoother experience.The employees at Neon Wave are not only professional but also incredibly friendly and caring. It's evident they take pride in what they do, ensuring customers like me are satisfied and taken care of.I can't recommend Neon Wave enough! If you're looking for top-notch customer service, fast shipping, and a team that genuinely cares about your needs, this is the place to go. They made my trip preparation a breeze, and I'll definitely be returning for more purchases in the future. Thank you, Neon Wave!
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September 2023 by Dandolph THeGraef
Complete trash. With the exception of a few good souls on the ground floor, this company is dishonest, disrespectful and unworthy of having anything to do with boardsports.If you are considering doing business with Neon Wave, on any level, I implore you to reconsider.-LibJibber
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April 2023 by Tiago Barreira
We had to drive from Syracuse and were sure we were going to get the snowboarding bindings if they did the same price in store as they had online and we did get them because that was no problem. But we also wanted to check out boots. We were not sure if they would have the boots at the size and model we wanted and if they would be on sale. We ended up trying a few but didn't buy any. The person helping us as super friendly and helpful. It was like talking to a friend. We will definitely be back. We might even go back in a few days for the end of the season sale.
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April 2023 by Delaney Harnell
Such great customer service. I had a shipping issue with a product I just ordered and the customer service team resolved it immediately for me. Highly recommend!!!
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April 2023 by Josh Cordero
Transaction was easy and shipping was fast!
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February 2023 by Mary McKay
Alyssa & her staff at Neon Wave were incredibly kind, helpful, & knowledgable in selling & shipping a snowboard to us, to replace a stolen board. We appreciate the personal touch and great customer service of David, Alyssa, and the whole team there. The board even arrived with a personalized note! Highly recommend Neon Wave.
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February 2023 by Joshua Spence
Even if you have the obnoxious money for the wildly overpriced equipment, they don't need it, the owner is a trust fund child who was given daddy's development company and this is a self proclaimed "side project" for him, it's far from a small business like previously mentioned in some of the reviews that populate this page. The guy owns the development company that has the entire plot the flagship store is located on. I don't think there's anywhere in the entire state of New York where you could even ride one of their $1200 dollar powder boards. Also why is there a "surf shop" in upstate New York? Aside from wake surfing, which not many people have the $100k to spend on the correct boat to do such behind, it makes legitimately zero since at all as a business model.This place had me come out and do in person interviews 3 weeks in a row just to have another trust fund child not give me a simple response because they were vacationing in Japan (must be nice). When they did finally respond a month later they stated there was a companywide freeze on hiring yet when I asked why job openings were still posted on the website, it was stated to me that they "always accept resumes and conduct interviews due to the dynamic nature of our company" which is not only borderline illegal and certainly fraudulent, it is wildly counterproductive for all involved and terribly inconsiderate for prospective employees. Sometimes people do not come from trust fund wealth and are simply looking for a job.Just remember money can't buy you everything especially respect, integrity, empathy, common courtesy, and basic dignity as a human being.
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January 2023 by Mike Sapak
Picked up a new snowboard and boots from Neon Wave and really enjoyed the purchase! The woman who helped me out on the phone was super knowledgeable, friendly, and made the phone sale a really easy experience. When I came in to pick everything up, the whole team seemed great, the store looked awesome... I'll definitely be back, highly recommended.
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December 2022 by Kristen Coakley
This is an awesome snowboard and surf shop that we are very fortunate to have right here in the ROC. You'll get stoked as soon as you walk in and see the giant screen playing videos of all things shred. There is a huge selection of gear for snowboarding-boots, goggles, helmets, baselayers, gloves, jackets, bibs, ect. for men, women and kids. They seem to be mainly a Burton dealer based on their selection but they also carry Rome, Jones, Bataleon, and Gentemstick snowboards. They have a great demo program in store and at resorts on select dates, so you can try before you buy. I don't wakeboard so I can't speak to those products but they sell various boards and lots of related gear/accessories. Staff is friendly and very helpful! They truly know how to run a business and cater to their customers. I recommend going here over the Ski Company in Rochester if you're a snowboarder because they are truly snowboard centered and FAR more knowledgeable on gear to suit your riding needs. It's a little on the pricier side (which is true for Burton in general) but Neon Wave along with Burton have fantastic customer service and great warranties on their products - which makes the purchase worth it. They also have a great end of season sale that is must shop due to the deals you can score in past season gear. They also will price match if the brand of the product you want has a sale price online (I was able to score $100 bucks off an awesome anon helmet because of this!).If you are in need of anything from jackets, boots, a new ride and everything in between, this is absolutely the place to go.
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April 2022 by David S.
Excellent service and employees stepped right up to ask me if I needed help. They also had great advice for snowboarding and many other topics when I asked! Small board shop, tucked away but great place and they sell top tier snowboarding gear!
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February 2022 by Adam D.
Amazing store from products to customer service 5 stars!! Got everything I needed for the mountain and more!!
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February 2022 by Mike Paradis
Ordered a snowboard online from them. Very helpful and responsive staff. Would definitely order through them again.
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February 2022 by Allison Kendro Ocanto
Had the pleasure of purchasing from Neon Wave when in search of Burton base layers. I was excited to support a small business, but was super impressed with the detail and level of service from this shop. From the personalized note and nicely packaged items, to being able to pull items off the floor to exchange for better sizing - the experience and communication, specifically from Alyssa, was superb. They also have amazing rewards offers - I will definitely be purchasing directly from here again.
