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March 2024 by Rebecca George
I’ve been coming here as my husbands guest for years and I’ve come here alone many times, I would scan my guest pass and nobody stopped me.However today, they did and said the guests can only workout here if the member is here present physically. I said ok since when because I’ve come here for a long time and not a single time has anybody said this to me.I said ok fine since I’m already here can I just workout and then I’ll just come with him here on out, they’re like no.Why would I want to become a member of an establishment that changes their rules as they see fit and don’t even have the courtesy to allow me to just workout here since I’m already here? Now I have to drive all the way to LA fitness in the pouring rain. Take your money to LA fitness, the staff is way more courteous, equipment is newer.Edit: my response to your reply is so I understand this is your policy but do you understand that your staff was never enforcing it all this time and how it can be an inconvenience when it is suddenly being enforced?? The right way to handle this would’ve been ok you can workout here for today but please come with the member here on out. Maybe you should train your staff on customer service.
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March 2024 by Kassandra Taylor
These employees are scum bags don’t go here take you’re money else where!
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October 2023 by Jennifer Years
Clean and good time of year to not be busy. Has all the equipment you would need. Great value for cost. I have the Black Card membership.
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October 2023 by Jeff Henderson
The TV's weren't working, many pieces of equipment are broken, the bathroom is filthy so at this time it's not a very favorable gym!
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August 2023 by Brandon Moon
I just did a quick phone call regarding alot of basic information about the gym, membership, and unit discription and it was actually quite detailed. Braden(hopefully I spelled it right) was working today until 4 he said and he gave me all the information I asked for with a professional attitude and tone. Overall, it was a welcoming tone and my ratings will update depending on my experiences later.
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August 2023 by Steve
Sitting in front of Planet Fitness Fishers/Victor, NY. It is 8:10 AM. It is supposed to be open at 7 AM but doors are locked. Lots of people woke up to workout and are disappointed.
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August 2023 by Rosina Fazio
Nicest planet fitness I’ve ever been to, friendly staff, clean and great equipment!
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July 2023 by zwelonke simela
This place has nice staff always. There is one that shines better than all the rest. I noticed one of your assistants Leon Thompson has a particularly quick and cordial accomodative attitude. I am one of those who found his efficiency and politeness difficult to ignore.
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June 2023 by Kate Phillips
Nicest one I've been to and I travel all over. So clean, workers were friendly. Didn't like the weekend hours at all 7-7 but, still wicked nice place
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May 2023 by Tiffany Reinson
They have four stationary bikes. Only three have been in operation for quite a while. Now, they are down to two bikes. It should be a top priority to repair your equipment immediately and/or replace it.Access to paper towels is insufficient. I've lost count of how many times I've approached a station with no paper towels available. Notifying the staff works when there are staff available to leave the front desk. I shouldn't even have to do that. Your team members should periodically be monitoring the areas or have extra rolls there during busy periods.
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April 2023 by Alicia M.
I am not impressed with the customer service at this location. And not for nothin..... The employee's really don't see the huge dust bunnies, dirt and huge clumps of hair?? They are not only gathered in every single nook and cranny, of every single room.....But the dirt lines the base boards at this point. I literally clean up the place whenever I am there! It's all young kids, with big attitudes working there. For example, today I am a loyal PF customer, for the passed almost 3 years now. I only go to this location when I have to. Because it's dirty! however, it's closest to me. (Hemlock, ny-40+min away!) When I do go (twice in prob six months, started going to a much better location) Some how my visit turns into a nightmare! I purchased a $60 bottle of tanning lotion! But had to ASK FOR AN UNUSED BOTTLE!!!!!! mine was not ever sealed, but this girl made me feel l was crazy for wondering why the lotion was all over the inside top of the bottle?? I reluctantly bought it. Now I wish I Hadn't! she sets me up in a stand up bed for full time. I go in do my thing, and clean!!!! get in bed.....wont turn on. I called the main desk asked for a reset..... still nothing..... I out my clothes back on. Went back to the desk! because the bed is not powering on for me when I push the power on button! I explain and they put me in a bed now for only three min! Apparently because they messed up, I have to suffer the consequences?? I'm getting upset at this point and say fine! whatever I just want to tan I just spent $60 in here! AND drove over 49 min!!!!! wtf!?!?! I go anyways because I'm so upset I'm ready to CRY! seriously???? this is what I'm paying for every month!? NOT COOL!!!! Guess what I went in to put in my three whole entire minutes!!! Aaaand the bed won't power on again!!!!! mind you like I said earlier..... I'm a loyal three year customer and have only had this problem at one location! with ONE FEMALE STAFF MEMBER!!!! The only young lady who was working on Friday at 3:30-4pm. I asked her to come and look at the bed so she could see it was not a lie. She ended up getting it to turn on with 30 seconds left on the timer.... hmmm seems to me she struck out three times! And with that I left. Good luck Victor! I will be writing to headquarters about this as well. She was THAT BAD!!!!! I understand the "24 hr tanning rule" when it's staffs fault....... They need to fix that. Otherwise it's worth paying more money elsewhere for clean quality service. Service that I have already paid for! and expect! seriously over it.
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March 2023 by Mike S.
I usually love coming here but, I was there this Monday morning at 12am and was outside for an hour waiting for someone to come unlock the door, no one came so I left at 1am. I was little bummed out
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February 2023 by Vania LaPierre
Is this place eventually get Profesional cleaning? The floor I dark but you can see the dirt all over like never been cleaned
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February 2023 by L D.
nice bc it's 24 hrs. but girls locker room is always nasty! no paper towels or soap ever, showers are disgusting literally are never clean. all the workers sit at a desk just for you to scan yourself in when they could be cleaning or more useful things... or when you come up to the front for assistance they are in the office goofing around. i pay good money for my member ship and expect things to be a little bit better or atleast cheaper
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November 2022 by Ashley Hares
Truly judgement free. Usually a bit crowded especially around 5-6 pm on a week night. Almost completely empty on Sunday around noon. Great equipment, staff, showers, tanning beds and massage chairs.
