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July 2023 by Brian Mount
I am extremely unhappy with Projectorquest AKA Buyquest. First, I bought their cheapest replacement bulb for my projector. I plugged it in to my projecter after the return window. I didn't work. Projectorquest told me that I could return it even after the return window if I bought a more expensive bulb. They said they would return the money for the original bulb after I made the purchase of the more expensive bulb. I bought the more expensive bulb and I am still waiting for the refund of the less expensive bulb. I have tried to contact them sooooooo many times for six months and they don't respond. Also, the more expensive bulb "blinks" sometimes. I will never get my money back from them. They are crooks.
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May 2023 by Jeanette W.
Their products are not returnable. Even if they give you an RMA, they won't refund the money.
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February 2023 by Chris C.
ordered bulbs, they flickered and did not work, returned them and they never would issue a refund or answer a call or return my email
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January 2023 by Matthew M.
Ordered a projector lamp from them, paid to have it second day air delivered. Lamp was not sent out until 6 days later and mailed 3 day ground...... I wish I would have read these reviews before dealing with them.
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June 2022 by Sinmon B.
DO NOT BUY FROM THIS COMPANY. They sell OEM bulbs that are Chinese knock off that don't fit. Other reviewers say the same. They won't refund unless I do an RMA but they won't send and RMA. Bad company ethics. DO NOT use them for anything,
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April 2022 by Connie L.
I returned a bulb. I was never told they would charge 25% restocking fee. This should be listed on the listing. To put it back on the shelf after I paid to send it to you? They won't even explain themselves because they know they are not honest with their customers, I was sent a link when I questioned their lack of transparency. We will never buy from them again. This is why they have so many fake 5 star reviews hidden by Yelp. Dishonest
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May 2021 by Qool Qoin
BUYER BEWARE: I bought a generic replacement lamp for my Epson projector from Projectorquest. Their lamp gave out after only 3 months and 28 days of use. I bought from these guys because the OEM's from Epson .com were out of stock. I knew going in that buying a generic was a gamble. Luckily I was on auto-notify with Epson and about 2 months into using Projectorquest's generic lamp, I got an email that Epson .com had OEM's back in stock. I ordered a couple of OEM lamps directly from Epson, but continued using the generic lamp from Projectorquest (why take out a working lamp, right?!). Well, 7 weeks later when Projectorquest's generic lamp died, I already had a box full of brand new genuine Epson goodness sitting right there ready to go. Thanks Epson. Btw, I have owned a lot of different projectors over the years and have bought/used a bunch of generic lamps from many different suppliers and the generic lamp from Projectorquest was THE WORST ONE I've ever owned. I only buy generics in a pinch. I've had good luck with some generic lamps over the years. Generic lamps seem to be getting worse as the years go by. They used to be ok in a pinch. I've had generics last 18 months or more. That's rare, but they average 12-14 months. So yeah, generics are a gamble and don't last a super long time, and they don't have the greatest color or clarity all the time (especially as they age), but they shouldn't die after only 3 months and 28 days worth of usage. Oh yeah, also, in the last 3 weeks of using Projectorquest's generic POS lamp, it was looking like garbage image-wise. So I knew it was ready to die at any time. I just wanted to see how long it might last. Not long as it turns out. Would give Projectorquest zero stars in this review if I could.
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May 2021 by Minh T.
Never received bulb I ordered, customer service game the run around and said lots of things they never did, and said they'd get back to me and never did, eventually had to file a dispute with my credit card company to get money back.
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October 2020 by Daniel A.
On June 14th 2020 I made an order thru projectorquest.com for a projector bulb. The bulb was priced at $84.00 and was listed as a special order on the email receipt that I was sent. After approx. 2 months, I had still not received my item nor had I been contacted via email or phone to be updated on its arrival. On August 27th, I created a customer support ticket asking why I had not received my order or the tracking information from the order. I received the following reply. Good morning and thank you for reaching out to us. We contacted the Manufacturer, and unfortunately, your package was lost in transit. However, they are shipping you out a new order ASAP, which will arrive to you in the next 2-3 weeks. As soon as they provide us with the corresponding tracking, we will be sure to provide that information to you. My question is why did they not follow up in the first place when my order had not been completed 73 days after it was placed? On September 10th after still receiving no package or tracking information, I again contacted customer service. This time I received the following reply. Good morning and thank you for reaching out to us. Per our warehouse manager, your lamp is scheduled to ship out sometime next week. We will be sure to follow up with you with the corresponding tracking information as soon as we receive it from our warehouse, so that you can track/manage your package. On September 17th after still receiving nothing, I again contacted customer service and received the following reply. Good morning and thank you for reaching out to us. We have emailed our warehouse manager for an update, and we will be sure to follow up with you with the corresponding tracking information as soon as we receive it from our warehouse team. During this time, I also spoke with representatives on 3 or 4 separate occasions via the chat option and was given a variety of contradictory excuses as to why my package had not arrived. The last contact I had with them was approx. 1 week ago and I again requested that my money be refunded. During this chat, the customer service representative tried to remedy the situation by offering to sell me an item that was over twice the price of the one I originally ordered with a 10% discount, which is still more expensive than other websites with better reviews. I declined and was told that my money would be refunded to my bank account in 24 to 48 hours. I still have not received this refund. I was also told that I would receive a copy or the chat log as a receipt but never received that either. I find it interesting that this item that they supposedly have had so much trouble trying to get is still for sale on their website. It seems that they are more concerned with taking people's money than actually filling orders. Update: I received my money back on 10-02-2020, almost 4 months after placing my order!
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September 2020 by Jack A.
Nearly burnt my house down. So, a lot of lies from this company. On their site they claim that they have three options for a particular Panasonic Projector replacement lamp. Option #1: Chinese knock-off bulb for about $80 manufactured to original specs, good luck, probably will work, no idea how long and no warranty. Option#2: Original Lamp manufacturer Ushio from Japan with 120 day warranty for $140 (I chose this option) lastly Option#3: Original part from Panasonic for $450 (Okay I just purchased the original part directly from Panasonic for $320!!!!! ProjectorLess ended up having to send me two bulbs. The first one was made from rusted screws and a cheap delaminating lamp lens. I used it and it went about 60% dim within five hours. The next lamp was another cheap knock off bulb that started smoking and the entirety of the housing was covered in soot after it filled my living room with acrid smoke. This bulb POPPED and blacked out after just 45 minutes. My original Panasonic bulb is back in the projector, albeit at a little dim with nearly 2,000 hours on it, and has been running without fail for another 20 hours. This company is clearly engaged in deceptive business. I've waited five business days for my refund, they're not responding and both bulbs have been returned. I've just filed a dispute with my CCC. I wouldn't advise using Projectorquest or their affiliate Buyquest
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August 2020 by Joel Atangan
I ordered a lamp for my BenQ HT3050 projector. They sent the wrong product (see attached photo). I RMA'd it the same day. This was 2 months ago and I still don't have my refund. Even after back and forth with customer support I still don't have my money. They have the product back AND my money. They have used COVID 19 as an excuse for their slow process, but after 2 months, it is clear that they are nothing but scammers. I won't stop until I get my money and I will keep leaving bad reviews whenever and wherever I can until I get my refund. This is unacceptable...
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July 2019 by Justin H.
Buyer beware! If you buy an "unbranded" OEM Epson lamp you will NOT receive an OEM lamp. It's a generic knockoff. Epson DOES NOT use Philips/Osram bulbs. They manufacture their own UHE lamps and DO NOT sell to 3rd party sellers. I found this out after the fact and called Epson to verify the lamp I received was NOT OEM. After informing Projectorquest of this, they refused to ship an unbranded OEM lamp that matches the Epson OEM lamp in my possession to compare. Take a look for yourself - do these appear to be identical lamps? They know full well what they are selling is not an OEM lamp and the FTC has been notified accordingly.
