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January 2024 by Ellen Fazio
We have purchased all our couches from Raymour and Flanagan’s and decided to go in and look for a new mattress. We had a very professional, knowledgeable and personable salesperson, Nick, show us and have us test out several mattresses. We had done some research and had some thoughts about what would work for us, but after testing several out we decided to come back and continue our search. When we went back Nick wasn’t on the floor, but another very helpful salesperson continued to show us some options. He excused himself and we found out he saw Nick come in and had Nick take over. I don’t recall that persons name, but kudos to him for letting Nick complete the sale.We ended up with a mattress that was perfect for us and also some pillows that have also helped us have more restful sleep.We were so impressed with Nick we have already recommended him to our friends.
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January 2024 by Hobie
My family and I had a wonderful experience with our sales consultant Marie! She heard us out and helped us find exactly what we're looking for. We will be returning soon because of the flawless customer service!
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November 2023 by Melissa Faragalli
My delivery was on time the delivery workers were professional, quick and handled with care. They even worked around an unexpected issue with the elevator and didn't make me forefit the delivery and found a way to carry it (a longer more strenuous route) using stairs instead to still deliver the item. Highly recommend
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November 2023 by Kristen Carmichael
We worked with Stephanie. She was friendly, kind and helpful. I especially liked her patience and no pressure sales approach. We visited the store twice before we made our purchase. The second day was Sunday, 11/5/23. The store was very busy. Stephanie not only worked with us but had several other customers who had come to see her as well. She remained calm and maintained a high level of professionalism as she bounced from customer to customer! I would definitely go back and ask for her again!
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November 2023 by Judith Rodriguez
Carla was a great help in helping with my selections. She was so friendly and knowledgeable.. I am so pleased with my choices and I''m sure I'll love them in my home. Carla followed up after I came home to let me know about delivery changes. Thank you, Carla!
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October 2023 by Bill Wynne
Stephanie was wonderful in going through all our options in looking for new dining room chairs to go with a table and bureau that we don't need to replace. She showed us many options and gave us all the pricing in addition to taking advantage of the sale. She was very knowledgeable and courteous. We have purchased from R/F before but this time went to the store in Eastview/Victor, NY
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October 2023 by carol prestofilipo
Marie was great. She took her time with us and was kind enough to make us aware of the Friends and Family sale. We only came to buy a chair and ended up buying the matching sofa. She is a very good sales person.
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September 2023 by Timothy Fitzpatrick
Marie is a fantastic sales representative! Very helpful and knowledgeable. She worked to help me find a lift chair that fit our needs and stayed within our budget.
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September 2023 by Karen LaMar
Loved working with Stacey at the Henrietta store. She put in extra time and patience to make sure I found the perfect couch for my daughter. She even made sure it would fit through my daughters small apartment door in Boston. It was a wonderful experience working with her. Will definitely go back and ask for her.
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September 2023 by Sadaf Qadiri
Exceptional Service and Unbeatable Savings!I recently had the pleasure of purchasing furniture from a store, and I must say, my experience was nothing short of exceptional. I had the pleasure of working with a remarkable salesperson James Slocum , a man who went above and beyond to help me find the perfect pieces while also saving me a substantial amount of money. From start to finish, his knowledge, professionalism, and dedication were truly outstanding.First and foremost, his expertise in furniture was evident. He patiently listened to my preferences and requirements, asking insightful questions to understand my needs better. He then provided me with detailed information about each piece, including their features, materials, and durability. His recommendations were spot-on, and he provided valuable insights to help me make informed decisions.What truly set him apart was his genuine desire to help me save money without compromising on quality. He took the time to explain various promotions, discounts, and financing options available, ensuring that I could maximize my savings. He even suggested alternative options that were more affordable but still met my expectations. It was evident that he wasn't just trying to make a sale; he genuinely cared about my satisfaction and budget.Throughout the entire process, he remained patient, friendly, and attentive. He never pressured me into making a decision and allowed me ample time to think things through. He also provided excellent customer service, promptly addressing any concerns or questions I had. His communication skills were top-notch, and he kept me informed at every stage, from the purchase to the delivery.Thanks to his assistance, I was able to furnish my home with high-quality furniture at a fraction of the expected cost. The savings I achieved were truly remarkable, and I couldn't be happier with the outcome. The furniture itself is beautiful, well-crafted, and exactly what I envisioned for my space.In conclusion, I highly recommend this store and, in particular, the exceptional salesperson who assisted me. If you're looking for an outstanding shopping experience, expert advice, and significant savings, look no further. This man's dedication, knowledge, and commitment to customer satisfaction are truly commendable. I will undoubtedly return for any future furniture needs, and I encourage others to seek out his expertise as well.Thank you once again for the outstanding service and thank you so much James Slocum ?respectfully and kindlysadaf
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September 2023 by Carol DeRycke
We received excellent, low pressure sales service from Eric at the Victor, NY location. The checkout process was quick and easy, too. Friendly and helpful staff were noted throughout our shopping experience.The store layout was nice, and prices prominently displayed. We’re getting our lift recliner next week and really looking forward to it.
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July 2023 by Sara Eaton
We worked with Hannah H. She was very nice and helpful. We needed help finding an electrical recliner. She pointed us in the right direction and gave us information on the ones we liked most. We needed the recliner asap as I just had surgery. She worked with us to get it available for pickup the next day. My fiancé and I feel as though she went above and beyond for us and made our experience great. Ask to work with Hannah!
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July 2023 by Teresa Syring
Marie was so helpful and spent the time we needed helping us find just what we wanted.We've been looking for two years for the perfect dinning room set and recliners we wanted.We are excited to get them Friday.Thank you Marie for everything.John and Teresa.
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June 2023 by Danielle Sweet
Our sales associate Eric was an absolute pleasure to work with. I came in with a pretty good idea of what I wanted, but was still very indecisive. Eric made some very good suggestions and points that made my decision so much easier. He is calm, professional, organized and funny too! Can't wait for the new furniture to arrive!!
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June 2023 by Monica Ealey-Spann
I have been to the Greece location numerous times but since moving to Victor and then Fairport, I visited the Victor location in February and June. I had the pleasure of meeting Bill Joseph both times. He was off such great help (measuring, etc.) I will definitely return to Victor’s Raymour & Flanagan location, not that Greece was not as welcoming because I received exceptional service there as well. Victor is closer for me. I have purchased from Raymour and Flanigan for over 10 years (to include NYC) you can not match there quality of furniture and the protection plan is amazing. I highly recommend them, I love their furniture and storeroom setup.
