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March 2024 by Neil Westervelt
Super friendly and helpfull attendents! Wash did a real good job. I will be adding a wash to my Victor trips from now on.
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February 2024 by Mihai Druta
free vacumes
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November 2023 by Arthur Moore
VICTOR NY GO WASH IMPLICATED IN 5 CAR PILEUP INSIDE FACILITY AND CITED IN AT LEAST 8 OTHER MAJOR INCIDENTSDear Royal Wash/Go Wash management team- I am intrigued by your willingness to help in our class action lawsuit. You have done nothing to assist us in 3 months and that is why you are facing multiple large settlements. We are in the discovery phase.Some questions:1) What behaviors led you to earn your 'F' rating from the Better Business Bureau? We know about the damage you cause, the aggressively intimidating responses (particularly to unsuspecting females) and the poor service. Other high-level examples would be appreciated but not required. They need to be brief, concise and there is no guarantee we will have interest in using them.2) We have at least 8 examples of damage caused by your operation. Could you provide a detailed list of major damage of $1000 ascending. This may require quite a few sheets of paper. Your negligence has caused my vehicle worth to drop $5,000 on Carfax with an accident recorded.3) going forward, what steps have you taken to prevent future damage. This may include not loading vehicles too close and auto shut-off if there is a malfunction.4) what training have you given your management team in conflict/damage resolution. Have you considered asking for help from Delta Sonic? They are soon moving in across the street from your location.Let's apply the accountability model: 1) admission of guilt 2) restoration of damages 3) apology. We have enough material to draw a reasonable conclusion but your self-supporting admission should be a wrap on a simple case.Victor is a unique affluent town that does not like their expensive cars damaged. Nobody goes to a car wash to be rear ended, involved in a 5 car pileup or undergo major damage to their BMW, Mercedes or Audi.Thanks for all your responses and similar experiences. We are ready to move forward with a class action lawsuit against Go Wash. If you would like to be a part of the lawsuit,post your information here. You should not have to endure damage to your vehicle just because you want to get it washed.I have been going to car washes for many years and I was a member at GO Wash. My son even saved one of their employees lives on the soccer field in Victor. That relationship all changed when I went through the wash on March 8th, they loaded a large Suburban way too close to my tailgate and failed to shut it off when it malfunctionedFinal result: 38,000 dollar vehicle with over 2,000 dollars of damages, loss of use during repair and no responsibility from the car wash. It all goes on my collision and I have to pay the deductible (even though they failed to shut it off). Top that all off with bully boy GM Brett who has been completely nasty and unhelpful (except in protecting his own interests). Further, I have talked to at least 3 people who have had a similar bad experience at GO Wash (formerly Royal Wash) and Brett has acted similar towards them- intimidating,trying to bully, accepting no responsibility. Their insurance company, Nationwide employs the same tactics.Beware of the Go Wash pirates. I am going back to Delta Sonic where sitting in the car wash in neutral doesn't have disastrous consequences. Go Wash/Royal Wash Victor has over 7 unresolved cases with the Better Business Bureau and counting. Bad company, bad business. They are expanding the car wash with new service in Perinton but I notice that people are taking heed of this cautionary tale and staying away. Who would go to a $30/month car wash and sustain over 2,000 dollars of damage?They are one of the very few companies to earn an 'F' Accreditation from the BBB and they will not be able to escape judgment in a court of law.
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September 2023 by MariaAdeline Graham
Excellent! Free powerful vacuum! Even supplies micro cloth for drying spots and tires! Worth it!!!!! I will go again!
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August 2023 by George Barry Hamann
I had traveled from Virginia to Victor to visit with family and met with a gazillion bugs along the way. When I pulled in, a young man asked if he could help me. Long story short, he listened and suggested a wash that was best for what I needed. He was fair and honest. I expected a hard sales push to the top. That is not what happened. I was also very impressed by the towel program they had, that was a HUGE help. There's nothing like this where I'm living.
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August 2023 by Cesar Castro
This time I did not have a great experience as usual. The new vacuums area was closed. The old vacuums did not work at all. Very disappointed.
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July 2023 by Csaba Balasi
It gets the job done well. Sometimes it backs up a lot,especially around 5pm. It could take as long as 30 minutes to get washed .
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June 2023 by emily frey
They really put in the extra work to get every single dead bug guys off my car. THANK YOU!Service: Auto detailing
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May 2023 by James Clark
Vacuum service is great especially since they have the towels available! Hopefully people will not help themselves to the towels!
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May 2023 by Yvette Charleton
Used car wash only. The manager is top notch.
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April 2023 by Dave Christen
Great carwash with free vacuums after. No undercar spray in NY from what I can tell, but that's all I would mention
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January 2023 by kathy
Good car wash and available vacuums.
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December 2022 by Rob from NY
I come here all the time, this is my local Royal Car Wash, best bet is to go in the late evenings as there are no lines. During the day you'll be waiting in a long line and inching forward. I have a membership, so i can get my car washed everyday. I have had people comment to me how shiny my car is.
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November 2022 by laurie r
Nice place to get car washed. They don't have any window cleaner or rags to clean up the inside after the wash is done.
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July 2022 by Kevin Achilles
This is the car wash that made me realize how lazy humanity is. If you want to get a great car wash then proceed to get their black tire simoniz all over your car. This is your place.