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September 2022 by Maryann Herkimer
We have always prided ourselves in purchasing higher quality furniture for our home, and we are so grateful to have the Rochester store so close to us! We recently ordered a beautiful new living room sofa, and our sales associate Brad Sullivan could not have been more helpful. There was never any pressure, and never any sales person following us around the store. Brad was extremely knowledgeable about all of the Stickley products and was able to answer any questions we had immediately! The showroom is absolutely STUNNING, and so inspiring, and you might be surprised at just how affordable Stickley furniture is!
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July 2022 by Maryann
We have always prided ourselves in purchasing higher quality furniture for our home, and we are so grateful to have the Rochester store so close to us! We recently ordered a beautiful new living room sofa, and our sales associate Brad Sullivan could not have been more helpful. There was never any pressure, and never any sales person following us around the store. Brad was extremely knowledgeable about all of the Stickley products and was able to answer any questions we had immediately! The showroom is absolutely STUNNING, and so inspiring, and you might be surprised at just how affordable Stickley furniture is!
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July 2022 by Jeffrey
Stickley has the highest quality furniture in New York. Their staff is extremely helpful and friendly. I had a great experience there!
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November 2021 by Maureen Glegg
We had a great experience! We worked with Mark Walters who was very low key and that was a pleasure. We had been to other furniture stores and it was a very high pressure experience. The quality of the furniture is outstanding and we can't wait to receive it.
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November 2021 by Beth Savoy
We bought a couch and loveseat here today, at the Victor NY location. We’ve been looking for a long time, and the style and quality was far better than anything else we’ve found. Also Paul Ruggero helped us and he was amazing. Friendly and helpful without being pushy at all.
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August 2021 by Kathrine Page
Great service! We appreciated the various price points. Something for everyone!
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July 2021 by Priscilla Kaufman
I came in looking for a dining room table with a vague sense of what I wanted and Alicia helped me find the perfect table and chairs. NoPressure. Just a lot of patient expertise.
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June 2021 by Gordon Epstein
Mark Walters at Stickley has gone above and beyond in his efforts to help me purchase a piece of furniture I wanted that is difficult to find.He has made many calls, answered emails on his off hours, and has been totally diligent and focused . I have been extremely impressed.
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June 2021 by William Hontz
Our sales person, Mark Walters, was extremely helpful in helping us find what we were looking for, before and after the sale.
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May 2021 by MIke Kelly
Visited store to get ideas and see what they had - bought a table on the spot and being delivered Tuesday. Salesman was great - took great care of us making the purchase easy and simple. If you want a 1st class experience buying furniture this is it!
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May 2021 by Korinne Silverman
Stickley Rochester is great! Wonderful customer service and willing to work with you in order to help you get the best deal for YOU! Highly recommend.
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May 2021 by K Errigo
I bought furniture from Stickley years ago and know the quality. I’m redecorating my living room so of course when back to Stickley. Brad was extremely professional and helpful. I walked out with exactly what I wanted.
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March 2021 by Laurie Foster
Always a positive experience when shopping with Stickley. The beauty of each piece combined with the build quality and materials can not be beat. So many pieces of furniture sold these days by national retailers have high prices but poor construction. When comparing design, durability, and price we will always choose Stickley, not to mention the family feeling and care when working with our consultant Mark!
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March 2021 by Cindy Oliva
We met with Alicia at the Pittsford NY store. She showed my husband and I what were looking for and ideas. We made a decision at that visit and ordered what we wanted. Their was no pushing to purchase at that time from her.. She made us feel comfortable. The delivery was very good as well. We would purchase again from Stickley.
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March 2021 by Mark Fisher
I love Stickley and have collected many pieces over the years. Amazing quality. I gave the company 5 stars. However, I feel like I’m being stalked when I go there. The salespeople are always friendly but they follow me around and try to make small talk. It’s very distracting and makes me want to leave as soon as I see them making a bee line for me. I try to tell them in the nicest possible way that I want time to look around and will ask for them if I need assistance. The salesperson will usually leave me alone for a few minutes and then magically reappear as I come around a corner. Luckily they finally got rid of the reception desk right by the door. I’m not faulting the salesperson, I know they are on commission. They are trained and required to do this - convert as many lookers into a buyer as they can. I recently went in to the Syracuse store to look at dressers and I didn’t have a lot of time. The salesperson would not leave me alone. I ran out of time and left in frustrated. Stickley really needs to rethink their sales model. I bet for every one person who buys, two left in frustration or didn’t even come in at all knowing they will be not be left alone to look around. Stickley - please pay your sales people a living wage and get rid of the commission sales model.
