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September 2023 by Kelly W.
Excellent service as always, issues thoroughly explained, take great care of my car there! I drive 100 minutes to get the excellent mechanics that service my car for 8 years now, very satisfied customer. I'll be buying my next car there as well!
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September 2023 by Amit Singhal
Steve in service is incredible. Went above and beyond to identify and fix issues with battery drain that had plagued me for 6 months. I will always take my cars here, even though it’s a 30 minute drive and there’s another location much closer to me. The Victor team is the best!
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September 2023 by Patricia Wilson
I like there help thank them
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July 2023 by Mike Dorsey
You can’t go wrong with Van Bortel if you are looking for genuine quality service!
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January 2023 by P. Brevet
Excellent service
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December 2022 by Sue C.
Last year I purchased my third Outback from the Victor location and had a seamless experience. The service procedures are less than desirable. I have no idea why they have Express oil change. Every time I go to use the Express service for an oil change I'm told it will be 2 hours. That is not express in my mind. One time I was told to make an appointment, so I did. The wait was still 2 hours. At that appointment one of the service reps to;d me to use the Express service instead of making an appointment. I don't really understand the difference in these two procedures. A loaner car is offered when making an appointment but after getting a loaner at my 10 am appointment I was told my car repairs would be done at dinner time. If you get a loaner that means they have all day to work on your car. I'm am 1 hour away from this dealership and after refusing to wait 2 hours for an oil change today I now need to make an appointment and make another trip to Victor VanBortel. My navigation system has not worked in my car for a couple of months. This could be another 2 hour appointment. I suggest VanBortel do away with the Express Service option as it is not EXPRESS. Or they could change the name.
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October 2022 by Jesse Livecchi
$1500 for the c level maintenance to be completed on a 2012 outback 3.6R is an extremely high over charge. Found a local mechanic able to use the same parts and charge only $800.
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August 2022 by Mary H.
I usually go to the Rochester location, but I could not be more pleased with the care and courtesy shown me when I needed it most. Thank you so much for the expert care of my vehicle and for the thoughtful treatment of me as a customer. Van Bortel is the best, full stop.
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June 2022 by Silver4488
Went a week ago to their "Express Service" to get an oil change around 9:30am. Was told it was a 1.5-2 hour wait. Ok, fine, I couldn't wait that long. Asked the gentleman how long the wait was if I got there at opening of 7:30am. He said wait was usually 20 minutes, tops. I run over today right at 7:30, to be told the wait is 45min-1 hour, but they do have an appointment at 8am that takes priority. I told them what the previous employee said, and they inform me their techs don't even START until 8am! Why the hell would you advertise your express hours starting at 7:30 if your techs don't even come in until 8am? And why did the last employee blatantly lie to me? They didn't even know the name of the service manager when I asked. Needless to say, I won't be back. Misleading, and horrible customer service. I expected a lot more.
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May 2022 by Jon Madigan
The experience at victor vanbortal has been amazing would 10/10 recommend people to go here.
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April 2022 by Janet Goldman
We have been happy with their cars' quality. They run well, are comfortable, and attractive. We feel the staff is knowledgeable, friendly and responsive to concerns.
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April 2022 by Shannon Deppen
I just purchased my 2nd vehicle from Van Bortel in Victor and am extremely satisfied. The whole process was seemless and the staff was incredible.
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April 2022 by Mark Towne
It was different from any other car dealership I've done business with - in a good way.No high pressure; no trying to push you towards a more expensive model; no tricks and no gimmicks.Personable yet professional as well.Full disclosure on available extended warranty and finance options.
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April 2022 by Julie Andreas
Awesome as usual. Inspection done, recall addressed all in less tham 90 minutes. Staff friendly and accommodating.
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April 2022 by Sara Gillard
Sales and service are the best Theresa in Victor is awesome
