-
June 2023 by Michael B.
We are lucky to have a flagship store--and brand--like this in the Rochester area. The staff is exceptionally helpful and never tries to "sell you." Of course, the quality of the products in the store are second to none--so you know you're buying something that lasts. The staff there has also been great when I needed to warranty something or send back an online order. Keep up the great work!
-
March 2023 by Diamond Ebanks
Terrible, walked in and wasn’t greeted. Workers stood around conversing since that was apparently more important than taking care of the customers.
-
March 2023 by Bronze Ajae
Terrible, walked in and wasn’t greeted. Workers stood around conversing since that was apparently more important than taking care of the customers.
-
January 2023 by Tommy Deredita
Absolutely gorgeous store!! Very clean, staff was very friendly too. Katie, you are a Rockstar!!! Thank you so much! Katie was a huge help!!
-
December 2022 by Blooming Earth
The North Face 700 mustard winter boots are unbelievably awsome. I must say these shoes are a very must have for winter seasons specially in snow. They are extremely sturdy, very light weight and are non slippery in snow, even in black ice I felt easy to walk. These shoes keeps the warmth with in the shoes as long as you wear it, what more you want in winter right?
-
December 2022 by Shane Wilson
Customer service up at the register was amazing. The only reason I give this store a 4 out of 5 stars is the result of being heavily watched and not to be helpful but out of fear. I went with my lovely wife and was followed in the store, yet when my wife needed help they had to find someone to get the correct size needed. An experience that would make me hesitant to go back.
-
June 2022 by Duke Oliver
The best of the best. It will last for years and wont lose its quality. I rather invest here and get quality. 5 stars.
-
May 2022 by Robert Miles
I had a great experience at this location in Victor NY all the staff were friendly and helpful to what I came to buy and even were nice enough to give ideas I didn't even think of !!! I would highly recommend coming to this store first before going anywhere else to buy what ever you might need ..Sincerely Robert Miles ofMiles of Smiles Office Cleaning!!!
-
March 2022 by Nick Easton
Have been out of the same pair of pants for over year. Yes, you read that right. A year. The model Men’s City Standard Modern Fit Pant says it comes in a long but there is virtually no stock.I come to visit on a Friday night to find out they close at 6pm. Really? Not only frustrated that no one can tell me when they will have the pants in stock, their hours are frustrating for someone who works in the retail world.
-
March 2022 by Chen Dushek
This store is super clean and organized. Great staff-very friendly and professional. Huge selection of the newest stuff.
-
February 2022 by Mohammed Almanea
Disclaimer: I wrote this review back in January 2014 on Yelp but now I decided to transfer what I have written to here. Enjoy ?I came from California to Rochester. Therefore, I'mnot used to very low temperature, so I went directlyto the north face because I know they are experts in warm dry clothes.When I first entered the store I was welcomed by one of the staff and I told her my story that I'm not used to this freezing weather. So the lady asked someone to help me and she was very knowledgeable about their products. At the end I bought load of warm clothes and a pair of shoes.The second visit for me was to exchange my pair of shoes that I used. They were dealing with me professionally and friendly at the same time. I asked for couple of stuff and the guy who exchanged my shoes was extremely friendly and helpful, he gave me a tour around the store. And when I asked about anything he was able to explain about any product precisely and he never push me to buy anything .. In fact, he gave some advice to which I need.The only drawback about north face is the high prices relatively. However, I was convinced that the high prices is for high quality and the variety of selections not to mention about the life warranty in most products.All in all, this is the place to go when you want to be warm!
-
February 2022 by Chandra Coleman
Friendly staff, quick service. Clean store inside and out and the parking lot and walk way was clear of snow and ice
-
February 2022 by Dejaun T.
Great store layout.. terrible service. If you're a person of color I don't recommend coming here... experienced heavy racial profiling.
-
January 2022 by Gary Kern
Very friendly and courteous. I received a gift that was too small. They gave me a gift card without any questions, since they did not have my size. Highly recommend shopping here.
-
December 2021 by Sean Symes
I was pleasantly surprised, I was able to walk in and look around and just had a couple of people say hello and let us know if we can help. Cool spot out there in Victor.
