U-Haul Moving & Storage of Victor offers a wide range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the friendly and helpful staff, with several reviews highlighting exceptional service. One customer noted how Chuck went above and beyond to assist with a trailer hitch issue, dedicating an hour and a half to ensure it was properly installed. Audrey also received praise for her professionalism and knowledge during the pickup process. When a trailer had a wiring problem, McKenzie, the store manager, quickly found a replacement trailer, demonstrating strong customer service and problem-solving skills. However, some customers expressed concerns about the propane tank filling service, mentioning that staff may need more training to ensure tanks are filled correctly. Overall, U-Haul Moving & Storage of Victor is recognized for its commitment to customer satisfaction and a variety of moving solutions.
The staff was very personable and explained everything regarding the rental of the van.
December 2023
Easy pick up and drop off. Employees were very friendly and knowledgeable.
July 2023
All the staff was amazing. I had an issue with my trailer hitch and Chuck went above and beyond to get my old hitch off my truck and place my new hitch on so I could tow the trailer (took an hour and a half). I was very impressed with the staff that helped out.
